Motorvogue Avis 

Motorvogue King's Lynn were great, gave me a great deal on a new Jaecoo, service was good, no hassle, good part echange deal. Couldn't be better.

From reading the review and going into the showroom, I would rather walk than buy a car from these cowboys!

How I wish I had done my homework and read the reviews before buying from here. I purchased a Hyundai on 21st March and in under 48 hours the car seemed sluggish to drive with the gears being difficult to select ending with 1st gear the making the car go into reverse. The car was towed by the AA back to the Norwich branch and I had no communication other than a text message that evening to say it had been booked in for 16th April! I called in the next afternoon after work having had no contact from them and said I wanted a full refund under the Consumer Rights Act 2015. This was refused and they needed to find what was wrong with the car. Over the next week I was informed no fault could be found and despite it being driven by various staff they were unable replicate the problem and as far as they were concerned the car was fine. I did not accept this as I felt the car was unsafe to drive so I wrote to the Customercare team explaining that I did not feel confident to use this car but was refused a refund again. Citizens Advice agreed I had a case and the next 5 weeks consisted of emails, texts and phone calls until I received an email from
MotorVogues legal representatives also refusing and stating if I persisted with my claim for a refund I would need supporting evidence.
At this point I felt I had no alternative but to collect the car from the branch where it had been for the past 6 weeks (4th May). Just over 2 weeks later 22nd May I broke down as I approached the busy NDR roundabout whilst I was attempting to turn right. Despite the hooting and shouting from fellow road users I put on my hazards and videoed the failure!
Luckily some kind chaps pushed the car to safety while I held up 3 lanes of traffic and I was given a lift home. I called into the branch the following day with my ‘evidence’ where it was agreed yes the car was faulty. I had hoped at this point the matter would be resolved and my refund given but no….
On 6th June I was told I could have a different car - ‘no thanks’ was my reply. Finally on 15th June I was told I was I could have my money back. Hallelujah!! I returned the spare keys, paperwork and V5 on 16th June. Finally the nightmare was over …. Both breakdowns had been very stressful along with the constant pushing for the situation to be sorted out by texting, ringing and calling into the branch. But no… I still had to be kept waiting and eventually I got my refund on 28th July 6 weeks later. Luckily during all this time I had not sold my trusty car of
9 years which I am now keeping after this awful experience of attempting an upgrade. During the 4 months of dealing with this I have been reading the reviews and it seems I am just one of many to experience such poor service, communication and an extremely slow refunding process. Like others if I could have given 0 stars I would have.

Thank you so much to Thomas at Norwich! I’ve had my Hyundai Kona for a month now and absolutely love it. Thomas was fantastic from start to finish and took the time to make sure I understood all the features and how everything worked. He even helped set up my phone with the car, which made everything so easy.

Really happy with my new car and the excellent service from Thomas. Highly recommend!

I really would advise not buying from this company. I was sold a vehicle and I had endless problems with it. There were constantly mistakes with bookings for service and getting a hire car etc. I bought the car and I was promised the service records and manual to add the stamps and I never recieved it. I would never use them again. The customer communications and customer service is so poor and they are just after your money.

This companies process of refunding any money owed is very poor and that has been presented as an occurring theme among a number of reviews, unfortunately I have fallen victim of their very poor process for receiving a refund.

I had a service plan with this company for my Hyundai, now i work for another motor group which has Hyundai in the group but given the location of that dealership simply not viable for me to take it their so opted for my local dealership with Motorvogue, now i requested my service plan to be cancelled and refunded to me as I was purchasing a new car which is completely separate to this.

They complied and requested I sent my bank details to process said refund, they advised me of a 28 day timeframe of refund which having worked as an accountant for a large dealer group I do understand of the time restraints of needing to reconcile the service plan provider and the companies ledger accounts before processing a refund, however having worked as an accountant for a large dealer group with Hyundai in the group I know what service plan provider they use, I know how simple it is to reconcile a refund on that system and I know how simple it is to raise a bank transfer to finalise the refund.

However, we have now gone past the 28 days I was advised and I am still yet to receive my refund. given this is a reoccurring theme I would urge people to make sure they are fully comfortable they are sending the exact money owed to the company as getting a refund seems like trying to get blood out of a stone.

An update to my previous review.
I would like to thank Megan from Motorvogue. She phoned me personally and apologised for the non payment of the car I traded in. She resolved this for me immediately and refunded the additional payment to Stellantis that I had to make.
It is a shame that this wasn't sorted at the point of trade in but I do really appreciate Megan dealing with everything so promptly.

Paid a deposit on a used car. Not delivered after a week so cancelled the order and asked for deposit back.
Despite emails and phone calls to local office and the CEO am still waiting for refund 4 weeks later.....what is customer service?.

My Pegeout 5008 had a creeking/tapping noise in the steering wheel at low speeds. Motorvogue Bury St Edmunds diagnosed a worn steering rack was causing the problem at a cost to repair of £3000 including the diagnostic fee. Reluctantly I agreed to have this repaired as the tapping noise had become very irritating at times. So 2 weeks later the repair was done, the service desk informed me they had fully tested the car with a test drive. I paid, got my car but before I had even left the dealership I could still hear the tapping, just as much as it had before my visit. After complaining I got nowhere, going round in circles them saying the steering rack was worn and needed replacing, me saying you said this was the cause of the tapping noise when obviously it was not. All they said they would do is not charge me for a re-diagnosis and were insisting they did not misdiagnosis the fault. So as it’s stands I’m 3k down and the problem my car went to this dealership for still exists and they are happy to charge me for more repairs. Saying avoid this dealership at all costs is an understatement.

My partner and I have been looking to buy a new car and have gad good reports of Jaecoo so we went to motorvogue in bedford. It was a very hot afternoon. There was no one in the showroom except one girl at a desk with the ac on but the doors all wide open so the AC was not effective. We asked about various aspects of the different models. The girl was polite but didnt bother to get off her seat and just waved in the general direction of each model giving the briefest information. Whatever happened to good salesman ship? It's a very expensive purchase but I have had far better service at a b & m store. I have never bought a car new but my partner has many times and I was shocked at her attitude which he said is not totally unusual. He has bought one since but ghe salesmen in subsequent showrooms was the total opposite and the latest salesman has sold him.a Tessler!

My husband bought a car through a Motability scheme from Motorvogue Bedford. Sales team were great, talked us through the process, car delivered on time to the exac spec and a week on, all is good. Shout out to Harley Kelly, thank you for seeing through the process and keeping us informed. Hubby previously had a car from there, serviced on time and to good standard, for 3 years but this was the first new car order through the scheme.

I went to Motorvogue to buy a brand new Jaecoo J7. Turns out I actually got myself a part time administrative role.

Within 48 hours it was back.

The GardX looked like it’d been applied by a toddler. Three attempts later… still glue on the paintwork. You’d think after the third go someone would’ve thought, maybe this isn’t working.

Then it went in for a wheel alignment. Came back with three warning lights. I wasn’t aware wheel alignment now included the mystery dashboard lights package, but here we are.

My favourite part was when I was told my brand new Jaecoo J7 was off to Norwich for repair.

It wasn’t.

It turns out a friend of one of the managers, who wasn’t even affiliated with Motorvogue, was going to do them a favour and try fix my brand new car instead.

When that didn’t happen, the story changed again. Then started the game of Guess Where Your Car Is.

“It’s in Norwich.”

Car tracker: “No, it’s in King’s Lynn.”

“A specialist is coming.”

Tracker: “Bush Tyres North Lynn.”

At this point I trusted my tracker more than anyone I spoke to.

Eventually I’d had enough and rejected the car under the Consumer Rights Act. I thought that was the hard bit…

How wrong was I.

The £500 reservation deposit that was supposed to take five working days? Around three weeks.

The £5,000 deposit? Had to chase that too.

The finance settlement? Still chasing that.

At one point I genuinely refused to hand the courtesy/manager’s car back until my £5,000 was actually in my bank account because by then I had absolutely no confidence I’d ever see it otherwise. The fact it even got to that point says everything.

Then came the finance.

Motorvogue: “It’s been settled.”

Creation: “No it hasn’t.”

Motorvogue: “Here’s proof.”

Creation: “We’ve never received it.”

Me: “ No F@£)ing clue anymore”

Months later I’m still having finance payments taken, it’s still showing on my credit file and it’s now holding up my remortgage. Apparently my new monthly hobby is ringing Creation to make sure they don’t take another payment.

I’ve honestly spent that much time chasing this that I feel like I should’ve been put on the payroll.

The communication has been…shall we say interesting.

If I’ll call you back was a genuine promise, I’d probably still be waiting by the phone.

If It’s all sorted meant absolutely nothing has changed, then 10/10.

I’ve been into the dealership more times than I’ve been to Tesco this year. I’ve emailed, phoned, chased, emailed again, phoned again and at one point was ready to drive to Norwich Showground to find a senior management because that genuinely seemed easier than waiting for a reply.

Mistakes happen. I get that. But what I don’t get is how so many managers can be involved in one complaint and somehow nobody actually takes ownership.

If you’re looking to buy a car, I wouldn’t recommend Motorvogue.

However, if you’re looking for a part time admin job with no staff benefits, where your role includes chasing managers, finance companies and refunds, all while receiving little to no communication… then I’d highly recommend them. Five stars for the work experience.

One star only because Google doesn’t let you leave none.

P.S

Before anyone from Motorvogue dusts off the copy and paste reply…

Please save yourselves the effort.

I already know it’ll say something along the lines of:

“We’re sorry you feel this way… we take your feedback seriously… we’ve shared this with senior management… we’d like the opportunity to discuss this further…”

I’ve seen it under enough one star reviews to know it by heart.

Instead of practising your copy and paste skills, maybe send an email to Creation with the payment you assured me had been sent to them.

Do not buy from this company bunch of cowboys if I could give them zero stars I would took 8 weeks to clear finance on the car I traded in had a default notice put on me by finance company even though I had told them the car had been traded in. Customer care did not reply to phone calls or emails beware

Traded in my old car for a new one in April, was told finance would be paid off. Since found out that the settlement has not been paid. Have been trying to sort this issue out and all I get is "we have sorted this out and will send you confirmation". Finance company have STILL not received payment and I have had no response from Motorvogue Norwich from emails sent or calls made. I will be taking this complaint further

Do not buy a car from this company! I have been waiting for a refund from this company for a month. Their accounts team don’t pick up the phone and the manager I spoke to has washed his hands of it. I have emailed the complaints team and no response to my emails. It’s applauding!

My husband needed to change his Motability vehicle and a Citroen Berlingo XL best suited his needs so off we went to our nearest dealership in Bury St Edmunds in October 2025. Matt who dealt with us was very helpful and informed and the three stars for Mororvogue are all thanks to his care and assistance. We left a hefty deposit and waited, expecting delivery in April 2026. Matt called us at the beginning of May to let us know unfortunately delivery wouldn’t be until October 2026 at the earliest. We spoke with Motability who agreed we could cancel our order and we sent details of our bank accounts for refund. Almost a month has passed with no refund. My husband has been in hospital so we’ve had to use telephone and email and no one answers in the Accounts department. We managed to speak to Matt who says he’s chasing it up. Trying to get hold of anyone at Motorvogue is difficult to be honest.
Next step will be customer complaint channels etc.
To say we didn’t need all this with the health issues my husband has been undergoing would be an understatement.

Up until a few weeks ago I would have given Motorvogue a 5star review. I’m a returning customer and they’ve always been amazing. So this 1star review is not about the dealership and the wonderful staff there, who I honestly think are embarrassed by this whole situation!

I bought an Electric vehicle a month ago, and traded in my two year old car and agreed a sum of cash back, which will enable me to pay off my old car loan. I still have not received the cash back, meaning I’m having to pay two finance payments again this month. I have written an email to customer services and have not had a response, and get various ‘explanations’ when I call the dealership.

Gutted that I bought a service plan with them, as quite honestly I’d like to just cut all ties with them. I sure as hell won’t buy a car from them again, I’m sad to say.

I seriously recommend you go elsewhere if you’re considering buying from Motorvogue!

I bought a pre-registered Hyundai i10 auto from Motorvogue Dunstable.
A few days later I picked up the car and drove it home and found that the auto gearbox was very poor and did not feel safe to drive.
I contacted the salesman that same day to advise him that I was very unhappy with the car.
A few days later and after several phone calls, the Sales Manager agreed to take the car back and return the purchase price in full.
The car, keys and V5 were returned within a couple of days and I was assured by the Sales Manager that they would deal with all the paperwork and I would have my money refunded within 10 working days.
So far, so good and I was satisfied with the service I had.
Guess what? After 5 weeks still no money has been refunded despite numerous phone calls. Phone calls are never returned and when I do get through no one knows why there is a delay.
I have tried the Accounts option when phoning but those calls are never answered.
I have also tried Customer Service by email but they haven't even acknowledged that a complaint has been made.
They owe me a substantial amount of money and it seems to be impossible to get an answer as to when it will be paid.
What is going on with this company?

Please read before choosing motorvogue.
I purchased a used car from motorvogue kings Lynn over a month ago and despite being phoned and told it was ready to collect when I arrived I was told it had developed a crack in the windscreen. The sales assistant suggested I could use my insurance to fix it. I refused and since they were unable to remedy the problem in a timely manner I asked for a refund. I was told this would take 7-10 days to reach my account.
It has been over a month now and I am still waiting for my large sum of money to be returned to me. Every time I have chased this with the company they have been unable to help, despite me giving them an extra 10 days after the initial refund period to resolve the issue.
I have not been kept informed of anything during this now extended again time frame and the people or dept that I am contacting either don't answer or do not help. Due to the amount of stress this is causing me I sent a formal complaint to the customer care dept and have only received an automated generic reply. Moreover the telephone number I have been given for customer care goes through to motorvogue Norwich...and when I managed to speak to someone to ask to be put through to customer care they just gave me the email address you see on the replies here.
I have also tried to get through to the accounts dept several times...and this seems to ring for 6 mins then go dead.
So I presently have no point of contact that is engaging with me and no one will tell me when my money will be returned to me. This is incredibly stressful.
I'm not normally one to write reviews as I tend to give everyone the benefit of the doubt but I really wouldn't want this to happen to anyone else. Thanks for reading.
Update: after nearly 7 weeks I now have my money back. There has been no apology or any explanation given for the delay. I received it 2 days after contacting automotive compliance which could be a coincidence but I doubt it. My opinion of motorvogue could not be lower. Not once did anyone from the kings Lynn branch proactively Keep me informed about the refund process, and the regional director Sam Howlett and customer care have actively ignored me. Other reviews on here suggest I'm not the only one so I can only conclude that their business ethics are awful. In my opinion they don't deserve customers. Use them at your own risk!

Terrible! Totally frustrated regarding the delayed payment for the vehicle we traded in at Motorvogue. It has been nearly a month since the transaction, and we are still waiting to receive the agreed cash price of £7,000 for our vehicle. Despite our repeated efforts to follow up, the communication has been extremely poor, and it seems the responsibility keeps being shifted from one department to another without any resolution.
This situation is causing considerable inconvenience and concern, and we feel that our patience has been tested for far too long. Would not recommend!!