butters john bee Avis 

If it were possible to rate this company lower than one star, I absolutely would. The level of service I received was extremely disappointing. The manager made a number of bold promises about what their business would achieve for me, yet none of these claims materialised. Communicating with them is incredibly frustrating — you’re routed through what appears to be a call centre that has no knowledge of your situation and no interest in connecting you with the local branch.

The office felt disorganised, and the staff seemed inexperienced and indifferent. At no point did I feel that they cared about me as a customer or about the quality of their work. Even after I terminated my contract, they continued to market my property for more than a week past the agreed end date.

I could list many more issues, but the pattern is clear. I expect they’ll reply here with an apology, but that won’t change the experience I had. I strongly advise choosing a different estate agent — there are many in the area who are far more competent and professional.

This company is a joke! I don't know how it keeps going. Once my 12 month rental contract for an apartment was coming to its end BJB emailed me asking if I wanted to stay on, and I agreed, even though the rent increased slightly. I told them I needed a letter off them addressed to both myself and my wife showing the new rent. Still no letter despite at least 8 emails, plus a couple of phone calls requesting a letter. I managed to contact the landlady and even she couldn't get any sensible response from them. And don't get me started on the lack of repairs. BJB are incredibly incompetent, don't trust them.

This company are dreadful
Communication is poor to non existent.
A house sale was lost recently because bjb did not inform the tenant of contract termination in time resulting in completion delay and buyer withdrawal.
I cant wait to offload the last of our rental properties under their management and would not recommend any landlords to use them.

VERY POOR AT ALL LEVELS I don't think there are enough words to say how appallingly they treat landlords and tenants alike. I have complained many times over the last 4 years and each time I have been assured of improvements at all levels, but basically I am paying a lot of money to BJB every month and I do not receive the service from them. I have to check when gas certs, EICR and EPC are due and when I send information to them it is not updated on their system. DO NOT USE THEM IF YOU WANT A MANAGEMENT TEAM it's non existent. I have put a date in for experience, but that is when I decided to get rid of them and stop paying for doing the job I'm doing myself. Having read all the other reviews it would appear we are not the only ones with this dreadful experience 1 star is 1 too many

Outstanding! Outstanding! Outstanding!

A friend of mine said “an estate agents is only as good as their sales progression team”. That friend said to me “They are the ones that hold the chain together, do all the hard work and make the sale and purchase actually happen. This is really what you are paying all that money for. Get the best progression team you can”.

My goodness was that friend right. Claire at BJB is the absolute best money can buy and is worth her weight in gold. She was outstanding from day one and made the fee BJB charged worth every single penny.

Our move was not easy or straight forward. There was obstacle after obstacle, complication after complication. It was incredibly stressful. Claire kept our sanity. Her communication skills with everyone in the chain were superb. She ensured information was communicated effectively and she kept everything together. We truly believe if it was not for Claire, we would not be sat in our dream home now. She made the magic happen. We couldn’t have asked for better. Thank you Claire.

I put my house on the market 1 week ago with another agent. Since then I have received at least 30 calls from BJB telling me they have customers on their books looking for houses like mine. An absolute scam! I have told them to stop calling but still the calls keep coming!

Just a really awful experience. High turnover of staff. Often it took 6 + weeks to get a reply to a email after relentless chasing. We were paying a full management fee as we were living overseas, so this was a nightmare and very stressful. We finally made contact with the tenant and we were so shocked to see the state of the property. Black damp everywhere and the tenant had made a formal complaint to the council. So grateful not be working with this agent anymore. Please do your research - we have another property and the agent is amazing.

We are 11 months into our rental tenancy and we are now 1 month without heating. Can't call through to lettings because they are always busy and no response to emails, however they are happy to email us to ask for something when they need it.

A few months ago the landlord let himself in to the flat unannounced too, and left immediately when he realised I was in the flat.

We previously had windows that wouldn't close whilst it was snowing, and it took months to be fixed. We were told false information multiple times and the customer service team takes complaints personal, as though it's aimed at them, when in fact we just want our rights as a tenant to be met

Please do not rent from this company, it has been the absolute worst process of renting.

Shocking ringing all week to view a property and all I get is they will ring you back and nothing.wont buy a house with them as you can’t even get a viewing

It's only the personal attention and professionalism of Vicky Allen and James Davies in the Congleton branch that kept a protracted sale of ours on the tracks.

Through no fault of theirs, or our immediate purchasers, Vicky and James were misled by a different agent further down the chain on the status of a potential buyer. Despite pressure and frustration from parties in the chain Vicky maintained a professional dignity, personal and persistent approach and faith that the transaction would eventually pull together. It did.

BJB may not be the cheapest agent on the block but they they did what they told us they would do, namely sell our property (which a previous estate agent failed to do) and at the end of the day that's what you employ an agent for.

Yes, I recommend Vicky, James and the team in the Congleton Office.

Finally. Have a word with your head office branding designer - yellow and white as a banner text colour does not work online or on sales boards !

Congleton Branch - Specifically Vicky Allen - we have purchased a property advertised by BJB Congleton and our contact from the beginning has been Vicky, though some ups and downs further down the chain Vicky has always gone above and beyond to help us where she can. Communication has been excellent and always happy to help!

Cannot recommend Vicky enough at the Congleton Branch - Thank you!

Had viewing arranged today with Marcin. He was punctual and helpful at the viewing.

However, BJB is not a serious company, and I'll advise anyone to stay clear from them. After viewing and putting in an offer, they said the seller was happy to accept because it was the asking price, they then stalled on confirming my offer for weeks (5 weeks) where I had to be the one chasing them without any feedback. When they finally got in touch with me, it was to say that they have now recieved an offer they will like to move on with - after 5 weeks of stalling me without any explanation.

Overall, it feels like a scam, where they hold properties for their inner network and stall customers until one of their owns comes through.

Having spoken to some collegues, I nderstand this is a common practice with them.
Do not waste your time with these clowns

Tried to contact lettings at Crewe no response so escalated to Emma who is the next stage up who previously promised me replies within 48 hours but almost two weeks later nothing so then escalated to Andy Townsend reginal manager who in all fairness responded very quickly telling me that I would be contacted within a week which again did not happen so contacted him again to which he replied that he would place it as a formal complaint but I have no idea how that helps me get any contact from BJB regarding my property
Have today emailed Satwant Basi who is the lettings managing director for Spicerhaart and still waiting for any reply from anyone

Shocking estate agents if selling through them. Zero communication on feedback. They don't let you know when you have viewers, they do absolutely nothing! Will be listing my property elsewhere

So, you decided tp go with a new agency only to find that the agency who were so excited and promised so much were list as bad as the rest, Thats Butters John Bee Northwich. Today is a week since signing up and still no board outside and thats after three calls asking where it is and given excuse after excuse. Friday last week they go live online without informing me and without getting my approval for the pictures, some of which do no justice what so ever. Today, I speak via phone to Ed at the Northwich branch who tells me that an automated email was sent informing me of being live on line, er no it was'nt. Then ask about property owners approving pictures for online again, Ed states that he will need to check the policy and get back to me!!!!!! Thursday last week when my confidence was sliding I ask that the branch manager speaks with me but no conversation takes place. Today I ask to speak with Emily Wheat the MD of Butters John Bee only to be met with the response 'I can help you' when I have made it clear what i want. Butters John Bee take the universaly bad reputation of estate agencies to a differant level. Within the next two days a mock Butters john Bee board will appear outside my house advising not to use them under any circumstances. As a media owner, it is also my intention to flood social media etc with this issue. Please, Please beware and do not use Butters John Bee Northwich of indeed anywhere.

We are currently up for sale with another agent in town however BJB somehow went to great lengths to obtain private information. My mobile telephone number & my address trying to poach my home sale for their business. Refusing their service later the same night 19:50pm I recieved another business cold call. I wasn't happy twice in one day! Nuisance cold desperate calls are not a good advert for BJB. When I asked where my personal information was obtained from the conversation became awkward & strained! Obviously some underhand third party dial up selling!
Avoid this agent they are not trustworthy nor compliant!

Was with BJB for a long time whilst they managed a property for me. Then ground theyvgot me the worst possible tenant who caused so much damage and damp notbopeening windows etc. Asked them to serve a sec 21 notice which they did but dint follow it up despite the fact they got me legal insurance cover. They kept on taking the tenants' word that they would move out which they didn't. Had to start all over again and this time tenants moved out and BJB were instructed to apply to keep the deposit. Once again they failed to act and the deposit was returned to the tenant. They then charged me for the final examination of the property. Cost me over £7k to repair the property. I went to sell the property and they were the most expensive to sell through so went to another agent. Never again will I use them or recommend them.

James Keeble handled our move from start to finish - extremely professional and worked hard even in difficult circumstances to have constant updates

Would definitely recommend BJB to anyone looking to move house, certainly worth the fee to have everything handled for you

We have used Butters John Bee in Crewe on previous sales and always helpful. Maddy has been professional, efficient and supportive. Recommended. Thank you to all the Team.

Have my house for sale with a different agent, they have found my number and ring weekly touting for my sale Unprofessional