Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Voir plus
L'entreprise a répondu
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Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Voir plus
L'entreprise a répondu
Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Voir plus
We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Voir plus
I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... Voir plus
Buy Me Once researches and sells long-lasting products.
25 Lavington Street, SE1 0NZ, London, Royaume-Uni
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Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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I didn’t receive the order but waited as the website said it may take several days to fulfill orders
It turns out that there was a problem with the Post Office holding the parcel hostage because there was extra postage to pay
This was sorted out very quickly by Buy Me Once UK and I hope to receive the package shortly
I hope to update the review when my wife comments on the quality of the product

Réponse de Buy Me Once UK
Easy purchase, great frying pan. I had wanted to buy a good cast iron pan for some time, decided on the brand and found it any Buy Me Once. It certainly seems that this pan wil last a lifetime!
Buy Me Once is a great concept and I am really happy with all the products I've purchased from them. No issues with delivery or service.
Excellent service! Delivered within promised time frame and product just as expected.
It's really good to shop with this company.
Differing products and a website that smiles!
I purchased on the 19th of July, a 750ml stainless steel from BuyMeOnce after having misplaced a waterbottle that I had previously. It arrived on the 22nd of July. I'm very pleased with my purchase, and am pleased also that I was able to help the environment in the process also!
I ordered a Suri toothbrush from Buy Me Once. It arrived quickly, but unfortunately it stopped working after a couple of weeks.
Buy Me Once liaised with Suri and came back to me with some suggestions for solving the problem. When none of those worked, the very friendly and efficient Tara arranged for Suri to send a replacement. It was clear throughout that it wasn't about selling you something and that's the end of it; she clearly cared about the whole customer experience.
Buy Me Once is a great concept - sustainable consumption.
I was kept informed by email. All went very smoothly and I am happy with the product. Really like to shop with Buy me once.
Very happy with my shopping experience. Good fast service. An d most importantly, wonderful products.

Réponse de Buy Me Once UK
I ordered an item on 10 May, and received an email 5 days later informing me my item was on the way and so I waited.
After two weeks and no sign of the item I checked the Royal Mail tracking info and saw that the item had been delivered....but not to my address. The company had issued the address label incorrectly.
I notified them of their error and attached a photo of the Royal Mail tracking photo showing the incorrect address label.
Despite numerous efforts to contact the company since 24th May, as of 31st May I've received no response.
I've renamed the company Use Me Once as I won't be buying anything from them again. I hope other buyers have better luck receiving items, and better service if things don't go to plan.

Réponse de Buy Me Once UK

Réponse de Buy Me Once UK
Always a fantastic place to shop, and my first choice when I want to buy something durable, elegant, with quality workmanship.

Réponse de Buy Me Once UK
First time purchaser drawn to the concept of this, especially in todays throw away world. I have bought a Solidteknics skillet which I already love and I'll be back for other items. First class service and products.

Réponse de Buy Me Once UK

Réponse de Buy Me Once UK
Tin opener and metal clothes pegs both arrived quickly, and as described. I hope the tin opener really does last a long time, but I've had no complaints from the person who asked for a buy me once tin opener 15 months ago. So hopefully it will.

Réponse de Buy Me Once UK
We did initially have a shipping issue where someone else's package arrived with us, however Marion at customer support was extremely helpful, actively looking into our issue, we never found the lost package but a brand new set of tumblers was sent out to us no questions asked which arrived very promptly so in the end very happy with our service!

Réponse de Buy Me Once UK
Always a great experience with Buy Me Once UK, thank you!

Réponse de Buy Me Once UK
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