Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Terrible customer service! I moved house and accidentally entered the wrong shipping address. I emailed 3 times trying to get this changed before it was shipped and had no response. I then went onto t... Voir plus
L'entreprise a répondu
Love buy me once - they have a great selection of high quality products that are reasonably priced and excellent value in the long run. Such a refreshing change from the mass produced, limited lifespa... Voir plus
We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the... Voir plus
I found 2 items that I was interested in (a larger than standard bath sheet, and a deep double size fitted sheet). Ordering and payment was straightforward and the items arrived very soon after. I... Voir plus
Buy Me Once researches and sells long-lasting products.
25 Lavington Street, SE1 0NZ, London, Royaume-Uni
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 61 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Well made products that will last and at a great price with quick delivery.
Easy to use website, prompt delivery, good packaging, great product
Brilliant company, I am happy to see a website focused on selling products that can make a difference for our daily life and the planet.
My first order with Buy Me Once was shipped next day and delivered with no problems.
My second order was shipped next day and then... nothing. Almost two weeks later the order has not arrived, tracking details are not recognised by the courier, and email & webchat enquiries have gone unanswered. As a previous reviewer has said recently, at this point I see no other option than to request a chargeback through my credit card.

Réponse de Buy Me Once UK
Well curated products - we are very happy with our new Siri toothbrush.
Buying was easy and the product arrived within two days.
UPDATE -
I have now had contact from buy me once - they have chased up their supplier and have asked for a Saturday delivery. Now contact has been made, the service has been excellent
——————/
I’m starting to wonder if this is a legit company. Ordered a pan a week ago and it’s not been dispatched. Emailed, webchat and FB messenger over a few days and no reply. Think I’m going to have to do a credit card charge back if I don’t hear back in a few days

Réponse de Buy Me Once UK
We needed to get some new pans after switching from a gas to an induction hob. We really appreciated having a small curated range specifically selected for quality and longevity to choose from on the website, rather than having to do the research ourselves. We've been really pleased with the pans so far. Thanks buymeonce!
The customer service people are very pleasant, but I've not received either of the items ordered 25 days ago. One had been discontinued by the manufacturer; the other is - I don't know where.
Disappointed.
The item arrived when expected and still intact. No damage
It is a lovely present: flask/Cup
I had fabulous customer experience with Buy Me Once. I asked for an update on where my parcel was and I got a very quick response and further updates without asking. It can be hard to find good customer service these days and I really felt they went above and beyond and were incredibly kind, efficient and understanding. Also the product is absolutely beautiful and everything we hoped for
Ordered on the 20th Dec; delivered on the 21st - that's impressive. A lovely leather product, made in the UK that I'm sure will age beautifully. Thank you
Long lasting, researched products and really quick customer service when there was an issue with delivery with part of the order. All great!
Accurately described products. Love the quality and arrived in good time
All companies should behave like this, and encourage us to buy more thoughtfully.
I've purchased a few things from Buy Me Once and the quality is amazing. The price can be high, but the items I've bought will genuinely last a lifetime, so I think of it more like an investment. The Solidteknics pans genuinely do get better with each use.
The customer service is also great - Tara has been really responsive and helpful through all contact.
What we need more of. Everything I have bought from here is indeed still in action to this day...Stuff that lasts like it used to.
I contacted Buy Me Once because the earpads of the AIAIAI headphones I purchased from Buy Me Once almost 3 years ago, had started to come apart. Right away I received a response from Tara who told me to send the earpads back to Buy Me Once and they would send me free replacements, which they did promptly. It's just so refreshing to buy a quality product and receive caliber customer service.
Great business doing great things for the planet
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.