Buy Me Once UK Avis 

I ordered a baking tray from Buy Me Once three weeks ago, with delivery expected within 2-3 days. It has still not been delivered. I have received only two emails in response to my queries on this, asking me to be patient. When I requested a refund I was ignored. It is now 9 days since they responded to any email. I strongly recommend you don't order from this company.

The product was excellent, as described and came in a very useful cotton bag.

Travel mug arrived on time and as described. Looks very good quality

Appears a scam. Ordered sone Denby dishes on 2nd Jan 2026 and they still l haven’t arrived despite trying to contact them for advice/refund. Web site tracking stated order unfulfilled so would expect it cancelled and refunded but heard nothing back at all.

Love the products, replaced all my rubbish baking sheets. Great products.

Products great, service not so great. I and my family have made 2 orders in the last 2 months and they were both plagued with chaotic delivery and poor communication.

It's sad because I have been a long-standing repeat customer and had frequently recommended Buy Me Once to friends and family over the last few years. So I'm feeling pretty disappointed by the recent decline in quality of service, which a friend of mine has also experienced. I'm afraid I'm not nearly as likely to recommend the company any more. Hoping it's a blip and you're able to turn it around.

Beautiful bag.Good quality etc.

Delivered really fast.

Thanks

Cooks water well. Robust and does all a kettle does. However it is looking like it will do what it should last for a long time. Best kettle I have ever had also the most expensive by 5 times. But it doesn’t taste of plastic and looks ok so ask me again in ten years hopefully we will both still be working 🤞

I'd been looking for a food processer that wouldn't break down after a few months and found one assessed by Buy Me Once. Very speedy service and lovely solid product that has so far lasted really well.

Great website to know you’re getting the best quality. Before I make (pretty much) any purchase online I go onto BuyMeOnce first. I don’t have the time to research, so this site narrows it down for me. I trust it. My fav items so far are my DarnTough socks. Just purchased a frying pan too, excited to try it out. Thanks so much!!

I’ve made a few purchases based on recommendations from Buy Me Once, and up until recently I bought a Dualit stainless steel model and couldn’t be happier with it. I really appreciate the effort the author puts in to make sure users like me get the best-quality recommendations, and the focus on sustainability is fantastic too.

Great experience discovering high-quality items I didn’t know existed! Love the company ethos 💚

Great products that genuinely last.

This is a great shop as everything they sell lasts for ever, hence the title “Buy Me Once”
I wish they would sell more British made products.

Toothbrush arrived promptly. Smooth transaction, item as described.
As for the toothbrush itself, am giving it ⅘ stars as the jury is still out as to whether I like using it and it does what it says - let's see what the dentist says during my next appointment.

Great website, curated selection of products and fulfilment. They also stand by their products with after sales care, e.g. replacing faulty parts, etc.

Don’t know what product this refers to. Can’t find a link to my order. Poor customer support

Excellent products and quick delivery. Highly recommend

Fast shipping and product is exactly as described. Many thanks,

A deeply disappointing experience with Buy Me Once.
I placed an order on 12 August, with the website clearly stating Free Standard Shipping (3–5 days). Based on that, I expected delivery by around 17–18 August. However, by 18 September—over a month later—I had received nothing and heard nothing. No updates, no communication.
I had to chase Buy Me Once myself, only to be told the item wouldn’t be available until mid-October. This was not communicated to me at any point—I only found out because I followed up multiple times.
To make matters worse, their reply included a chain of internal emails (presumably sent by mistake), which clearly showed that the delay was not due to a stock issue, as they had claimed. It was actually a system error that they failed to act on for weeks. The emails even showed that the supplier (Piglet in Bed) contacted them on 13 August—and had to chase them for a response.
The level of disorganisation and lack of transparency is unacceptable. There was no apology, no explanation, no goodwill gesture—just silence and poor communication.
I also strongly urge Buy Me Once to update their website to reflect accurate stock levels. Selling products that aren’t available—and failing to inform the customer—is misleading and deeply frustrating.
This experience has completely undermined my trust in the brand. I’ve previously supported Buy Me Once for their values, but this experience has shown a serious gap between the brand image and actual service.