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Réponse de Buy Vapes Bulk

10 août 2026

Thank you John for taking the time out of your day to review us!

Réponse de Buy Vapes Bulk

10 août 2026

Thank you for the great review Kathleen!

Réponse de Buy Vapes Bulk

10 août 2026

Hi Aaron!

We’re sorry to hear that you were unhappy with your experience.

Regarding delivery, our shipping policy clearly states that our standard delivery timeframe is 3–5 working days. It also explains that delivery times are estimates and, depending on the specific product, stock availability and order volumes, some orders may take longer to fulfil.

With regard to the leaking device, unfortunately we do not manufacture these products and therefore cannot control an individual device developing a fault or leaking. However, we do take responsibility for helping our customers when a product they have purchased from us develops an issue.

We cannot find any communication from you informing us that the device was leaking. Had you contacted our customer service team, we would have been more than happy to investigate the issue and arrange an appropriate resolution for you.

We always encourage customers to contact us if there is a problem with an order, as in most cases we can resolve issues very quickly.

Réponse de Buy Vapes Bulk

Actualisé le 1 avr. 2026

Hi,

We would like to clarify that these are not fake products.

As clearly stated in the product description, product titles, and across the collection pages, PNP Crystal lines have been rebranded to JNP Bar Salts. Both products are manufactured using the same formulas, by the same manufacturer, and deliver the same flavour profiles.

In addition, it is also explained that some lines may be substituted where the manufacturer does not have stock of the PNP range due to packaging or production delays. As both brands use the same flavours, it is common for one brand to have availability while the other does not, and substitutions are made accordingly to avoid delays.

This information is clearly displayed in multiple places to ensure full transparency before purchase.

We source directly from the manufacturer, so there is no question regarding authenticity.

Had you taken the time to review the listing properly or contact our support team, this could have been clarified immediately. Instead, this appears to be a misunderstanding despite the information being clearly provided.

We take product authenticity very seriously and always aim to be as clear as possible for our customers.

Update:

You have not provided any evidence to support the claim that these products are fake.

As the "brand owner", you will also be aware that you do not manufacture the PNP nic salts directly. Additionally, the scale of the brand is not such that it would realistically attract counterfeit production.

We source our products directly from the manufacturer, and all items supplied are genuine. Any differences you may have noticed are already clearly explained within our listings.

We stand by the authenticity of our products and are happy to clarify any genuine concerns. You are correct the liquid is amazing, hence, why many returning customers decide to repurchase the PNP lines with us and not yourself.

Kind regards
Customer Service
buyvapesbulk.co.uk

Réponse de Buy Vapes Bulk

Publié le 2 mars 2026

Hi,

We are sorry to hear that your order has not yet arrived.

From the tracking information, we can see that your parcel is currently stuck within the Royal Mail network. Unfortunately, once an item is with the courier, this part of the process is beyond our direct control. However, we will do our best to contact Royal Mail and obtain an update for you as soon as possible.

As outlined in our terms and conditions, delivery timeframes are estimated and not guaranteed. While we always aim to dispatch and deliver as quickly as possible, product shortages and supplier delays can sometimes impact processing and shipping times.

We completely understand how frustrating this can be and truly appreciate your patience. Please feel free to contact us directly with your order number so we can continue to assist you further.

Thank you ever so much!

Réponse de Buy Vapes Bulk

3 févr. 2026

Hi Jill,

Thank you for your feedback, and we are genuinely sorry to hear about your experience with the Elf Bar devices. We understand how frustrating it can be when something does not meet your expectations, especially when it is a flavour you have been looking forward to.

That said, we would like to clarify that this is the first time we are hearing about the issue, as no contact was made with our customer support team. We always encourage customers to reach out to us directly so we can assist, and in most cases we are able to resolve matters quickly and fairly.

Instead of giving us the chance to help, it seems that you have chosen to leave a review rather than having the patience to deal with this through our support team. While we respect your decision to leave feedback, doing so does not lead to a solution, and unfortunately means we were not given the opportunity to put things right.

We are still happy to help if you wish to get in touch, and we will do our best to resolve this for you.