Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received. No communication... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable sh... Voir plus
L'entreprise a répondu
Excellent quality product and service.I use this company for !most of my vape products and can honestly say their service is second to none with the best prices for postage and product with an easy to... Voir plus
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sal... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Magasin de vaporiseurs
- Magasin d'électronique
- Boutique de santé et beauté
- Maché en ligne
- Bureau de tabac
- Fournisseur de tabac
Écrit par l'entreprise
At Vape Big, we believe vaping should be simple, affordable, and hassle-free. That’s why we’ve built our reputation as one of the UK’s leading online vape retailers, trusted by thousands of customers nationwide. We pride ourselves on offering the most competitive pricing online, ensuring you get unbeatable value on every order. From bestselling disposable vapes and e-liquids to advanced vape kits, pods, and coils, we stock the latest and most in-demand products from the industry’s top brands. Our catalogue is constantly expanding so you’ll always find fresh new flavours, devices, and deals right here. When it comes to service, speed matters. All orders are processed quickly with fast, reliable shipping across the UK, so you can enjoy your vape essentials without unnecessary delays. Whether you choose Royal Mail Tracked or express courier delivery, you can shop with full confidence that your order will arrive on time and securely packaged. Customer satisfaction is at the heart of everything we do. Our dedicated team is always on hand to help with product advice, order queries, or aftercare support. With Vape Big, you’re not just buying products—you’re joining a community built on trust, reliability, and unbeatable value. Shop smart. Shop Vape Big.
Coordonnées de contact
Vape Big, 124 City Road, EC1V 2NX, London, Royaume-Uni
- support@vapebig.co.uk
- vapebig.co.uk
4,0
Bien
209 avis
A répondu à 73 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Failed to provide product ordered
Failed to provide product ordered. Was informed the following day at 5pm (after I had chased them for tracking - I was after the item urgently).
29 avril 2026
Avis spontané
Réponse de Vapebig
Thank you for your feedback, and I’m really sorry for the inconvenience caused. I understand how frustrating this must have been, especially as you needed the item urgently and had to chase for an update
Unfortunately, we encountered an unexpected issue with stock availability, which led to the delay in notifying you. We should have communicated this sooner rather than waiting until you followed up, and I sincerely apologise for that
We’re reviewing our processes to ensure situations like this are handled more promptly and transparently in the future. If there’s anything we can do to make this right, please don’t hesitate to get in touch with us directly
Kind regards.
Very user-friendly and convenient
Very user-friendly and convenient. The layout makes it easy to browse and find products without any confusion. I also like the option to get updates on promotions. Overall, a reliable and enjoyable shopping experience.
8 avril 2026
Avis spontané
Réponse de Vapebig
Thanks so much for your kind feedback!
We’re really glad to hear that you found the website easy to use and convenient to navigate. It’s great to know the layout and browsing experience worked well for you, and that you’re enjoying the promotion updates too.
We truly appreciate your support and look forward to serving you again soon.
Many thanks,
Kind regards.
Poor service
Order took 10 days to arrive even though advertised as 48hr tracked. When it did arrive an important item was missing meaning I couldn't use some of the other items received.
No communication from the vendor i.e.
Tracking number for the delivery
Notice of item being out of stock
Replies to my emails
Still awaiting refund for missing item. Will not be buying from this Company again.
20 avril 2026
Avis spontané
Réponse de Vapebig
Hi
We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. This is not the level of service we aim to provide
We sincerely apologise for the delay with your order and the missing item. We understand how frustrating this must have been, especially given the expectations set around delivery times. We’re also sorry for the lack of communication regarding tracking and your emails — this is something we are actively working to improve
Regarding your missing item and refund, we would like to resolve this for you as quickly as possible. Please contact us directly at [support@vapebig.co.uk] with your order number we will prioritise your case immediately
We value your feedback and are using it to improve both our delivery process and customer communication
Kind regards
VAPE BIG Team.
Good prices
Good prices, quick delivery, and helpful customer service. Everything went smoothly.
17 avril 2026
Avis spontané
Réponse de Vapebig
Thank you for your kind feedback! We're really glad to hear that you were happy with our prices, delivery speed, and customer service. It's great to know everything went smoothly for you. We truly appreciate your support and look forward to serving you again!
I ordered from vape big on the 23rd of…
Avoid at all cost
I ordered from vape big on the 23rd of march was meant to be delivered on the 26th of march but was delivered to wrong address. I emailed vape big and they said that Royal Mail have said it was delivered correctly but if you look at the picture of where it was delivered it is the wrong front door. Vape big said they were going to appeal the Royal Mail but have now completely stopped responding. Really poor customer service. All I want is what I ordered.
27 mars 2026
Avis spontané
Super customer service
Super customer service , after waiting to receive my order made contact and my issue was resolved in a matter of minutes, was contacted by vapebig immediately and delivery arrived as promised next day . Highly recommended and will use again .
1 avril 2026
Avis spontané
Réponse de Vapebig
Dear Customer
Thank you so much for your kind words and for taking the time to leave us a review
We’re really pleased to hear that our team was able to resolve your issue quickly and that your order arrived as promised. Providing fast and reliable service is something we always strive for, so it’s great to know we met your expectations
Your recommendation means a lot to us, and we truly appreciate your support. We look forward to serving you again in the future
Kind regards
VapeBig Team.
Great website for all vaping needs…
Great website for all vaping needs great prices and super fast delivery
27 février 2026
Réponse de Vapebig
Hi
Thank you so much for your kind review! We’re really glad to hear you’re happy with our prices and fast delivery. Your support means a lot to us, and we look forward to serving you again soon
Kind regards.
Excellent customer service
Excellent customer service. I had a query and their customer service team were really helpful and very fast in their responses. Fast and reliable delivery too
26 mars 2026
Avis spontané
Réponse de Vapebig
Hi
Thank you so much for your kind words and for taking the time to share your experience. We’re really pleased to hear that our team was able to assist you quickly and that you were happy with both our service and delivery.
Your feedback means a lot to us and motivates us to keep providing the best possible experience for our customers
We truly appreciate your support and look forward to serving you again in the future
Kind regards
Vape Big.
Very user friendly
Very user friendly! Easy to navigate and straight to the point, it has everything I need when purchasing vapes and accessories. You can even subscribe to get notifications when they have clearance sales! Will be buying again!
27 mars 2026
Avis spontané
Réponse de Vapebig
Hi
Thank you for your fantastic review!
We’re so glad to hear you found our site user-friendly and easy to navigate. It’s great to know our clearance notifications are helpful too! We really appreciate your support and look forward to your next order
Many thanks
Kind regards
Vape Big Team ⭐
Been ordering regularly
Been ordering regularly, Always Great service from start to finish, easy to order and receive on time.
27 mars 2026
Avis spontané
Réponse de Vapebig
Hi
Thank you so much for your kind review!
We’re thrilled to hear that you’ve had a consistently great experience ordering with us and that everything from ordering to delivery has been smooth. Your continued support means a lot to us!
We look forward to serving you again soon
Many thanks
Kind regards
Vape Big Team ⭐
Great company to use
Great company to use. Quick replying to emails and even quicker delivery
great variety of products
friendly helpful knowledgeable staff
25 mars 2026
Avis spontané
Réponse de Vapebig
Hi
Thank you so much for your fantastic review!
We’re really pleased to hear that you were happy with our quick responses, fast delivery, and wide range of products. It’s also great to know our team made a positive impression—your kind words mean a lot to us
We truly appreciate your support and look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
Service
Vapebig have a massive range of products, easy buy from start to check out. Received next day delivery with no issues. Keep up the good work guys!!
2 mars 2026
Avis spontané
Réponse de Vapebig
Hi
Thank you so much for your great review!
We’re really glad you found our range easy to browse and that the ordering process was smooth from start to finish. It’s also great to hear your delivery arrived quickly with no issues
We truly appreciate your support and kind words—means a lot to the team!
Many thanks
Kind regards
Vape Big Team ⭐
The customer service was really good…
The customer service was really good and so was the product. Delivery was quick.’l
25 mars 2026
Avis spontané
Réponse de Vapebig
Hi
Thank you for your kind review!
We’re really pleased to hear that you were happy with our customer service, products, and delivery. Your feedback means a lot to us
We look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
Réponse de Vapebig
Hi
Thank you for your kind review!
We’re really glad to hear you had a great experience and were happy with both our service and product quality. Your support means a lot to us
We look forward to serving you again soon!
Many thanks
Kind regards
Vape Big Team ⭐
I’m disappointed with my experience
I’m disappointed with my experience. I placed an order over a month ago (Order #54665) and initially reached out on March 7th regarding an issue. After waiting patiently, I finally received a response offering a refund — but since then, communication has completely stopped.
It’s now been weeks with no update, no resolution, and most importantly, no refund. Multiple attempts to follow up have been ignored, which is incredibly frustrating and unprofessional.
At this point, I feel completely let down as a customer. Poor communication and failure to follow through on a promised refund is unacceptable. I won’t be ordering again, and I would strongly caution others to think twice before purchasing.
Addition after a reply to my review!!!
I appreciate that you offered but I then received an email saying we are still looking into this refund, its not about me getting few quid back its frustrating when its been a month and you still looking into this refund not professional at all
27 février 2026
Réponse de Vapebig
Thank you for your feedback
We’re sorry to hear that you feel disappointed
however we would like to clarify the situation from our side
Your original order was fulfilled, and we have already processed a refund for the kit
Following this you informed us that you were not satisfied with the pod. Although this was not a fault on our part we agreed—purely as a gesture of goodwill—to also refund the pod.
This additional refund has been processed. As previously explained refunds can take 4–5 working days to appear in your account depending on your bank or payment provider
We understand that delays can be frustrating, but leaving negative reviews while the agreed resolution is still in progress is unexpected, especially as we have taken extra steps to support you beyond our standard policy
We kindly ask for your patience while the refund completes
Kind regards.
quick and good prices
quick and good prices, however on my order yesterday i cannot track it and this is the first time its happened and i got no email to say anything either which is odd
24 février 2026
Réponse de Vapebig
Dear Customer
Thank you for your kind feedback regarding our prices and service — we really appreciate it
We’re sorry to hear about the issue with tracking on your recent order. This is unusual and we apologise for any inconvenience caused. Please rest assured your order has been processed and tracking details should update shortly
If you’re still unable to track it please feel free to contact us and we’ll be happy to assist
Many thanks
Kind regards.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.