Always loved buzz bingo the chat hosts are so nice and I'm now loving the new live chat and quiz in the penny room also customer services have never let me down 😁
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Lisez les avis des autres
Regular at Buzz Irvine. Some of the Staff extremely helpful and nice. Especially Gina and Sharon, make you feel appreciated. Very polite, and experienced.
L'entreprise a répondu
If you have connection issues during most of the big live or nationwide games, why not invest in making this issue go away? So many people upset that they couldn't see their games play out and have th... Voir plus
L'entreprise a répondu
Staff are very helpful,I have witnessed how kind they are to elderly people and go that extra mile with them,giving tjem an enjoyable night and keeping them safe. Staff in machine area look after the... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Buzz Bingo is Britain’s biggest bingo club. Come join us, everyone’s welcome! We bring people together for fun and games on our multi-award-winning website, in our 84 spacious clubs, and as part of our massive community of playful, talkative, diverse, welcoming, all-round-wonderful Buzz Bingo members. We love big fun, big laughs, and big prizes - Buzz players win amazing cash on bingo and slots every day! Catch you in our clubs and at buzzbingo.com soon!
Coordonnées de contact
Unit 1 Castle Marina Road , NG7 1TN, Nottingham, Royaume-Uni
- buzzbingo.com
4,0
Bien
3 k avis
A répondu à 99 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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I don’t do buzz bingo that often…
I don’t do buzz bingo that often because I always get to two to go and then someone has won so I not feeding it for nothing
11 décembre 2025
Réponse de Buzz Bingo
Hi Caroline,
I hope you are well.
I am sorry to hear that you are unhappy with the outcome of the games within our clubs.
The club do operate with a Random Number Generator as required to, this is to ensure the outcomes of our games are fair for all customers. With Gambling it is always nice to have a win, but unfortunately there is no guarantee that you will win.
Thank you for taking the time to leave us a review, good or bad feedback is always appreciated and will help us provide a better customer service experience to our players.
Kind regards
Olivia
Customer Reviews Team
Réponse de Buzz Bingo
Hi Jayne,
I hope you're well. Thank you for taking the time to leave us a review for our Fishponds club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Great atmosphere here and lovely food
Great atmosphere here and lovely food. They have a great choice of slot machines as well if that’s your thing. Check online as they have some great offers available at times
17 décembre 2025
Réponse de Buzz Bingo
Hi Nicola,
I hope you're well. Thank you for taking the time to leave us a review for our Basildon club.
I am delighted to hear you have had a five star experience with us in club! I do hope you continue to enjoy any future visits with us.
Kind regards,
Olivia
Customer Reviews Team
Réponse de Buzz Bingo
Good morning!
Thank you for taking the time to leave us a review and I hope you are doing well!
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety and promotional offers possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Olivia
Customer Reviews Team
Love all the team they are friendly and…
Love all the team they are friendly and professional and it also a really good night
15 décembre 2025
Réponse de Buzz Bingo
Hi Terri,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Borehamwood. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Olivia
Customer Reviews Team
Easy to play
12 décembre 2025
Réponse de Buzz Bingo
Hello Sandra,
Thank you so much for your wonderful review! We're thrilled to hear that you find Buzz Bingo easy to play
Your feedback means a lot to us, and we're delighted to know you had an amazing experience.
We look forward to welcoming you back for more enjoyable moments.
Best wishes,
Mark
Customer Review Team
Did not recieve advertised bonus.
13 décembre 2025
Avis spontané
Réponse de Buzz Bingo
Hello Nat,
I hope you’re well.
I am sorry to hear of any issues you're having on your online account.
Unfortunately, I am unable to provide any account-specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Mark
Customer Reviews Team
Disgusting place bad manager Andy…
Disgusting place bad manager Andy shouting at customers, rude young girls on counter Disgusting place
12 décembre 2025
Avis spontané
Réponse de Buzz Bingo
Hi L M,
I hope you’re well.
I am sorry to hear of any issues regarding your visit to our Bradford Club.
Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Mark
Customer Reviews Team
Réponse de Buzz Bingo
Hello Ceriann,
Thank you so much for your wonderful review! We're thrilled to hear that you find Buzz Bingo both fun and relaxing.
Your feedback means a lot to us, and we're delighted to know you had an amazing experience.
We look forward to welcoming you back for more enjoyable moments.
Best wishes,
Mark
Customer Review Team
I enjoy buzz bingo and the atmosphere…
I enjoy buzz bingo and the atmosphere at Ipswich. Sometimes I feel other customers are treated more than others. An example of this is fruit machine area. You are ment to be offered drinks and treats but sometimes myself and others are missed out as host are chatting/having banter for a long time. Each member should feel valued I personally have been going there for over 25 years so think that's long enough. Most staff are lovely but few spoil it.
13 décembre 2025
Réponse de Buzz Bingo
Hello,
Thank you for taking the time to share your feedback and for being a loyal visitor to Buzz Bingo and The Slots Room Ipswich for over 25 years.
We're thrilled to hear that you enjoy the atmosphere and appreciate your kind words about our staff. We apologise for any instances where you felt overlooked, especially in the fruit machine area.
Your experience is important to us, and we want every guest to feel valued and appreciated. We'll certainly address this with our team to ensure that all customers receive the attention they deserve.
Thank you once again for your feedback and for being such a valued member of our community. We look forward to welcoming you back soon.
Best regards,
Mark
Customer Reviews Team
Writing on behalf of my stepmom she…
Writing on behalf of my stepmom she signed up recently as it offers a good bonus for sign up don’t fall for it you have to wager daft amount and don’t even let you win anything other than the odd couple pound then takes it all back anyway I tried signing up and it tried telling me I already had an account when I don’t so that’s a lie should of read the negative reviews before allowing her to waste money
12 décembre 2025
Avis spontané
Réponse de Buzz Bingo
Hi Jamie,
Thank you for your review.
I am sorry to hear of any disappointment with the wagering requirement of a recent bonus. We do always state any wagering requirements within the terms of the promotion which we do advise giving a read before participating to avoid any confusion.
Please feel free to reach out directly via our ‘Contact Us’ page on our website where one of our team would be happy to provide some further information regarding where to locate the wagering requirements if attached to a bonus. We would also be happy to look into any issues you are experiencing when trying to access your account.
Thank you again for leaving your review and I hope your future experiences with us are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
The staff are great very friendly but…
The staff are great very friendly but it's not the cheap night out it used to be
4 décembre 2025
Réponse de Buzz Bingo
Hi Julie,
I hope you are well.
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying the service provided by staff in Buzz Bingo Hull. I will pass this feedback over to the team.
I am sorry to hear if our pricing did fall short of your expectations, we try our hardest to remain affordable in a time of rising costs.
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
CAUTION! ITS A SCAM!!!!
They let you deposit but all games come with error when you try to play. So I decided to take my £20 back but cant withdraw due error. Classic scam . Tried help option too but “no life host available “either. Stay away from them. IT’S A MONEY STEALING SCAM !!!!!!!!
11 décembre 2025
Avis spontané
Réponse de Buzz Bingo
Good evening,
I hope you’re well.
I am sorry to hear of any issues you're having on your online account. Unfortunately I am unable to provide any account specific information over TrustPilot, but please do reach out to our Customer Services team at any point who would be more than happy to take a look through your account.
We are contactable through a variety of methods such as email and live chat which are all outlined on our 'Contact Us' page.
I am sure we can get your issue resolved and hopefully improve your experience with us.
Thank you for taking the time to leave your feedback, we appreciate any and all feedback to help improve our customer service.
Kind regards,
Olivia
Customer Reviews Team
Why is it costing us more for less
I have been using Gala/Buzz bingo for 20 years, and most of the time it's been a pleasurable experience. But sadly, over the past few years I have noticed that things are going downhill in many ways.
I attended Lincoln Buzz on Sunday evening and I had to do a double take. We are in December. The time when most of the population put up xmas trees, fairy lights, tinsel and other decorations. But when I walked into my local club I was horrified, shocked, very disappointed to name a few emotions, to see so few decorations i struggled to see them. Here is a list of what my friend and I counted:-
1 small, 5ft Christmas tree with 2 or 3 bingo baubles.
1 cardboard xmas tree cut out on the wall
3 or 4 lengths of tinsel
That was it!!!!!! And they are asking people to go to the Christmas party.
Its awful. People/customers need cheering up at the moment. Finances are a problem. Home life is a struggle. And people want to go out to bingo to have a cheerful time. To have a break from home life, where things may not be happy.
Not so many years ago when I went to bingo at lincoln Buzz there were loads of decorations. Metres and metres of tinsel, a big tree with lights and decorations, ceiling decorations. There was a tree in the reception area. The customer knew it was Christmas. They walked into the club and were smiling because it looked cheerful, welcoming, a nice place to spend an evening, and maybe win a bit of money.
I was asked if I was going to attend the xmas party. I said no, for the 1st time in 17 years, because what's the point in going to a xmas party when Buzz or the staff either can't afford (which i find very hard to believe!!!), to put decorations up to make the hall look cheerful and welcoming.
I spoke with quite a few customers over the past week regarding the lack of cheer and decorations and everyone said they were very disappointed with the lack of Christmas cheer, decorations etc and said the same as my freind and myself, that they wouldn't be going to the party.
Pull your finger out Buzz because you are losing lots of customers because of this sort of thing. Total apathy springs to mind.
Another issue I, and others I spoke with are also extremely disappointed with the appearance of the club. To say it looks 'tired' is an understatement. Ive been using Buzz, previously Gala in lincoln for 18 years and in all that time it has been decorated once. And that was when it was changed from Gala to Buzz, approximately 7 or 8 years ago. The seats are filthy, and haven't been recovered in the time I've been going there. I also took photos of a whole bench of seats being repaired/held together with bright red gaffer tape, strips of tape holding rips in the carpet together so people don't trip and injure themselves. Some seats can't be sat on because they are broken and have been for months if not years. Some of the tables are unstable and wobble when you try and use them. In some places the plastic covers that hold the boards and bonus button is missing or snapped leaving sharp edges. In some areas the carpet is so old it's worn through, and there's only so much you can do with gaffa tape.
How can you expect people to look forward to an evening out in a drab, tired, unloved place. I used to want to go to bingo twice sometime 3 times a week, and was disappointed if I couldn't. Now, I sometimes don't go for weeks. When I went on Sunday just gone, it was the first time since August!!!!! And a lot of people feel the same
And then there's the cost. Can you please try to explain to me why it costs more to play bingo in lincoln, with lower prize money than it it does in Medway, my old club. Also, on reading Medway pricing structure is different to Lincoln. Customers have more choice of which games they want to play. At lincoln there are 2 choices. All in or no extras. Surely the customer should only pay for games they want to play. To opt out of the big money link games, which a lot of customers don't want play because it's such a extremely minute chance of winning, especially when you are including online players. How many hundreds of thousands of people are being forced into playing a game they don't want to participate in. I appreciate some people do enjoy playing the links but we should have the choice
And why are we paying more to play, especially on touchpads, but the prize money is less than loads of other clubs, like Medway. Scunthorpe, to name just 2. My freinds and I looked at various clubs websites and 40% were cheaper than lincoln and of that 40%, 25% paid out more prize money. Lincolns prize money has decreased so much customers are asking themselves is it value for money. 18 months ago Friday evening used to pay £100 full houses for 10 games. Now it £50 for 5 games and £100 for 5, but it costs more to play. Sunday pays £500 for last full house, and 50 and 100 for rest, yet it's expensive to play .
So Buzz, sort it or lose you clients!
7 décembre 2025
Avis spontané
Réponse de Buzz Bingo
Hi there Viv,
Thank you for leaving us a review.
Good or bad, we always use these to try to improve our services that we provide.
I am sorry to hear about your experience when visiting our Lincoln club.
I will certainly pass this over to the relevant people for this to be reviewed.
I do hope you will reconsider visiting us soon and any future visits are nothing but enjoyable.
Kind regards,
Tia
Customer Reviews Team
In live games the staff are great hosts…
In live games the staff are great hosts and engage with you talk to you and have a good laugh aswell it’s like talking to one your mates have a grate time and laugh and fun on the games and the Free gifts and cheap bingo games and all round grate fun on every game I’ve played and you win more times then loose well I have any ways keeping the fun and playing safe
9 décembre 2025
Réponse de Buzz Bingo
Hi there Jason,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our Hosts & Chat Stars, they work really hard to ensure they give a great experience.
Please do think about joining us in one of our clubs one night should you wish to experience our Buzz atmosphere in person!
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Réponse de Buzz Bingo
Hi there Mary,
Thank you for taking the time to leave your review and it’s great to hear you are enjoying our bingo games from the comfort of your own home!
I will pass on your comments and good luck on the site.
Kind regards
Tia
Customer Reviews Team
Réponse de Buzz Bingo
Hi David,
Thank you for taking the time to leave us a review and I hope you are doing well.
It is great to hear you are enjoying your time on our site, that is all we could hope for!
We will continuously strive to provide the best variety of games possible to our players.
Thank you again for your review and have a great day, best of luck for the future!
Kind Regards,
Tia
Customer Reviews Team
Always great entertainment…
Always great entertainment and always have a laugh as well as winning some cash.
8 décembre 2025
Réponse de Buzz Bingo
Hi there Kenneth,
Thank you for taking the time to leave us a review.
It is great to hear you are enjoying Buzz Bingo Nottingham. I will pass this feedback over to the team. I am sure they will love to hear your comments!
I hope you continue to enjoy what Buzz Bingo has to offer and I wish you good luck on your next visit!
Kind regards
Tia
Customer Reviews Team
No wonder the place was half empty…
No wonder the place was half empty lovely venue nice staff but there was no fun in playing as it was all so rushed will not be in a hurry to go back much preferred when it was gala bingo you could enjoy playing it was not rushed
5 décembre 2025
Avis spontané
Réponse de Buzz Bingo
Hi Sarah,
I hope you're well. Thank you for taking the time to leave us a review for our Feltham Club.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website.
We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
Simply not worth it
this is an honest review after going to the bingo at Washington for the first time I have mixed views firstly the staff are really friendly and helpful but after that I’m sorry to say the rest is dreadful we ordered food if that is what you can call it OMG it was absolutely terrible overcooked beige cardboard rubbish that I wouldn’t give to my dog and I haven’t even got one it is pure rubbish then we move on to the bingo itself let’s get things straight why does the bingo caller have to call out the numbers at 100 miles an hour maybe it is ok for the seasoned professional bingoists ( I think that’s what they are called ] but for people just starting it is impossible to keep up with it they make it impossible to keep up my advice is this if you want more people to enjoy the experience maybe cater for everyone not just the seasoned bingo pros from a first time experience this could have been so much better but we won’t be returning it simply isnt worth it
28 novembre 2025
Avis spontané
Réponse de Buzz Bingo
Hi Andrew,
I hope you're well. Thank you for taking the time to leave us a review for our Washington Club.
I am sorry to hear your experience with us fell short of your expectations.
Should you wish to provide any specific feedback regarding your visit please feel free to reach out via the 'Contact Us' page on the website. We value any and all feedback good or bad to improve our services.
Kind Regards,
Olivia
Customer Reviews Team
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