Cadac Dometic Avis 

Purchased a Cadac BRAAI40 electric BBQ last weekend, and decided to test before going away in the the caravan....so glad we did as it went faulty after once up to temperature. Set to 300deg C with the pizza stone installed, got to temp and the threw E-01 error up (temp probe), turned off, no change, it then started reading 0deg C for a while. Once cooled down started reading again (100deg C)...clearly a faulty thermistor. Will be going back as no faith in the product now and defiantly can not rely on it for a weeks away only cooking device...heaven knows how it would deal with cold and damp conditions.

Poor gas control. Barbecue short on heat would not recommend to anyone

Thermometer had condensation and wasn't clearing, they kindly sent a replacement incredibly quickly. Love the BBQ, ideal for caravanning.

BBQ just out of warranty. When issue arose. But company sorted it out with no problems.

We purchased a Cadac earlier this year which we absolutely love. Unfortunately, its ignition didn’t work so we contacted Cadac and they gave us the option of a replacement part or they could collect and repair. We opted for the part which arrived quickly and was easy to replace and now the ignition works a treat. Really good product with great customer service.

Contacted Cadac customer services, as after purchasing the leg levellers and trying to fit while on site, I managed to lose the little nut that keeps the whole thing tightened and on the leg. I asked for a replacement nut which the lady agreed to send me in the post. Well after a couple of days, it arrived - not just the nut, but a completely new leveller. Well done Cadac for excellent customer service, but going above and beyond what I actually expected.

Absolutely brilliant and very responsive customer services combined with well made products.

I contacted Cadac sending images of failing parts, immediate response saying they deal with problems in arrival order. They sent a new Cadac Safari Chef 30 within 2 weeks. I did not have to send any parts back which would have been a hassle. Excellent telephone help spoke to a real human !!

This is our second Cadac ( first one still working but leave at home and have one in camper) unfortunately our new just wasn’t working quite right we contacted the team and they arranged to collect, fault was found and it was decided just to send a replacement instead of repairing great service quick and efficient and Carol friendly and and knowledgable

bought a cadac safari after a friends recommendation, very nice product BUT, you cannot buy Cadac gas cannisters locally even from Cadac authorised dealers.You can buy on line but you have to pay twice the price because of delivery charges between £12 and £15 for a 500m cartridge...extortionate.
I contacted Cadac only to be told they dont dont influence who stocks their products and to Buy a Coleman or go gas as they have the same fittings.. I then went onto Cadacs website to see what they charge for cartridges, dont know as they are out of stock. About time they pulled their socks up and made sure their products are easily available

Very helpful and efficient. Great service,

Bought Safari Chef 30 but fat pan arrived with small chip on enamel. Replacement fat pan sent right away with no issues. Great service!

My problem was looked at and a replacement burner base was sent out to me extremely quickly. Excellent customer service.

A swift response and good service the part was sent out to me straight away.
However I think the problem is going to be an ongoing one.
I purchased the Cadac Pro 3 in late April this year and have used it on three occasions. I am really pleased with its performance and it’s a great all rounder but one of the small heat resistant feet on the grill has split and had to be replaced already. There are four on each grill pan and eight in total, I hope this isn’t going to be a regular thing after such a short period of time. It would be a great you could look into the problem as they seem a little bit of a flimsy delicate item to me.

Great product currently have 3 cadac's all been used, cadac 50 purchased bag zip failed within a week contacted customer service no issues sent a replacement bag out great service from Carol follow up email asking if all sorted and received, once again 10/10 product and support

I had a problem with my Cadac BBQ and contacted customer service. I unfortunately couldn't provide proof of purchase as it was a gift so therefore they were under no obligation to help.... however they went above and beyond and sent me replacement parts free of charge!

Outstanding customer service rarely seen these days. Carol was so helpful and I would definitely recommend buying CADAC!

I recently emailed Cadac UK to enquire about ordering a spare part for the bbq. Toria emailed back to advise that they had scoured the warehouse, found the part i needed and would post to me FOC.
Outstanding customer service.
Many thanks to all.

We had some defective parts which Cadac arranged to collect (after sending photos and other information) within 24 hours. The new replacement parts were sent out straight away. Absolutely fantastic service!

Problem with my Cadac Grillo Chef was resolved quickly and efficiently - replacement parts sent out and broken parts couriered at the same time.
Thanks!

Contacted Cadac UK online regarding an issue with my Safari grill. Sound advice provided and a replacement part sent out to enable repair. Item now in full working order. Great customer care from Cadac, many thanks.