Cadac Dometic Avis 

Cadac grillo, didn’t work ,out of box, gas valve not opening, contacted warranty, very helpful lady called Carol, sent out part and I received next day, have checked BBQ, and now works as should, very happy with warranty service

Cadac safari chef 30 no spark from new asked many times at cadac warranty with no replys very poor at answering emails total disgrace took many weeks to get new part then only after asking retailer to chase them

Very very helpful and dealt with finding the fault and sent out new parts required even though I couldn’t find original receipt, that’s great customer service , and the products are great too keep it up 👍🏼

Quality product. Just taken delivery of our Safari Chef 30 and it’s clear to see why this brand gets the top reviews. I have to admit to being a bit of a BBQ nerd and have owned too many but very pleased with this purchase. 👍

Bought a carry chef 2 and after only using it once as it was late on in the summer/autumn we decided to pack away until the following year which we did and put away clean and tidy. Come to try using it this year and it won't work as for some reason there is no gas coming through to fire it up. Not impressed at all as its not like its even remotely dirty in any way.
Took it back to where I purchased it (a well known camping shop) and they had no interest as the guarantee has expired by a few weeks.
Not impressed with this product at all as it has failed foe us at the start line.

Very helpful, thank you for assisting me in my query

I love our Cadac. Just ordered a cover and a silicone bowl to soak the tops as they won't fit into my sink. Very speedy delivery and as always really top quality products.

Great product and fantastic after sales service. I bought a Cadac 2 Pro barbeque, well made and the perfect size for me. I also needed a regulator to connect it to my 13 Kg gas bottle. Unfortunately the recommended and supplied regulator did not fit my bottle. I emailed Cadac and explained the problem - they got in touch quickly and sent me a bespoke regulator that does the job. Thanks Cadac for your superb customer service.

Ordered a replacement cooking tray for my Cadac BBQ. Arrived in double quick time. Super service.

I could not fault the service that I was shown from CADAC.
Nothing was too much trouble.
Great product knowledge.
Great response time to email enquiries.
Any questions were answered in detail.

Just purchased a pizza stone to go with my cadac, fast delivery and well packaged on arrival

My grill malfunctioned and although out of warranty Cadac arranged for the free pick up and assessment of damage. The speed, efficiency and friendliness of the team made the whole experience hassle free. Thank you

Had a plastic collar melt on my Cadak safari chef 2 BBQ. It was only 4 years old and I thought that it would be a non-serviceable part and would have to buy a new BBQ!
I emailed CADAC UK customer services , they knew what the problem was and sent out a spare part free of charge. All within 5 days which is very good service.

Brilliant response when I contacted Cadac customer services after the glass heat ring broke on my Cadac Brae 40 BBQ. A replacement item was dispatched immediately at no cost. Fantastic product, I am so pleased with it and first class customer support and service under guarantee. Thank you again.

Love my cadac chef 30, it's so portable. When I had an issue with it, a quick email to cadac uk got the spare part sent to me within days. Good company to deal with

I bought a carri chef from cadac recycled. When it was opened there were parts missing but Allison from the warranty support team was fantastic. She got the missing parts sent out extremely quickly and solved the problem.

Followed the warranty issue site instructions, cadac replacement legs arrived next day. Brilliant no fuss, thanks.

The service response and communication from Cadac has been excellent we’re very happy with the outcome.
One very small issue is the item was perched from Camping International this company was emailed twice at the beginning and we never did receive any response.
I would say if they’re a nominated supplier then they should respond in some way even to say you need to contact Cadac directly.

Our pot stand broke within the guarantee period, emailed a photograph to Cadac on Sunday, new part was posted out to us on Monday. Absolutely fantastic customer service from Allison in the Warranty Support Team. Thank you Cadac 👍

I had an issue with two faulty gas canister ports on the Cadac Trio Power Pak (Model 370) and the service received from the Warranty Team was excellent.
I used their contact form on the website and they responded within the hour. The issue was resolved within 4 hours and a replacement is being sent today.
Fantastic customer service.