Cairns Airport Car Hire Avis 

161
TrustScore 3.5 sur 5

3,3

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Booked online, when I arrived at the airport my car was waiting for me. No hidden fees. Couldn't be happier.

Noté 4 sur 5 étoiles

arrived off plane from NZ, found counter quickly, first in queue, as a couple more turned up as we were finishing, thank god..... looked at option of changing pre-booked car but stuck with our very... Voir plus

Noté 5 sur 5 étoiles

Arrived into Cairns, phoned the 1300 number, driver arrived before we managed to make our way to pick up point, delivered to the office, Adam the guy we dealt with was great, even gave us his mobil... Voir plus

Noté 1 sur 5 étoiles

We had booked a car for collection at Sheridan street in cairns. Myself and my partner both called Atlas in the days leading up to confirm our booking and mase sure our booking was in place. We arrive... Voir plus

3,3

Moyen

TrustScore 3.5 sur 5

161 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,3

Tous les avis

(161)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Excellent

easy hire and collection at airport
easily found in car park
great value - cheaper than others
good customer service

26 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Great Service, Great Price, Easy As.

Arrived into Cairns, phoned the 1300 number, driver arrived before we managed to make our way to pick up point, delivered to the office, Adam the guy we dealt with was great, even gave us his mobile number if we were lost or anything, said he would be happy to help us out, just not at 2am.
Went off on our merry way, great holiday, so handy to have a car.
Returned as promised, unloaded our shopping bags from car to van and then off to the airport.
Holiday over, good bye sunshine and welcome rain at home when we arrived.

23 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Quick and easy

We were served by Ian at the Cairns depot, he was most welcoming and very efficient. Gave us some great travel tips about where to go also. Would definitely use this service again.

18 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Quick and friendly service.

The wait for the lifts too and from the airport were only very small and the vehicle was in good condition. People at the counter were friendly.

17 septembre 2014
Avis spontané
Noté 2 sur 5 étoiles

Car perfect, rental fee teriffic value, a fifty minute wait at Cains Airport toatally ruined my car rental experience with your organisation.

The experience of receiving a well appointed, clean, modern, and competitively priced rental car was totally ruined by two poor communications

1. On arrival, it took three phone calls and over forty five minutes to be collected from the Airport.
2. I was not made aware, at the time of my booking, the transport service to the Airport for a 9am departure may not get you to the Airport on time.

I always use your Melbourne Airport Parking Service but will never use your Car Rental Company again.

16 septembre 2014
Avis spontané
Logo de Cairns Airport Car Hire

Réponse de Cairns Airport Car Hire

Hi Douglas,

Sorry to hear of your experience in Cairns.

I have passed your comments onto the supplier to follow up your complaint.

Regards
Chris Houston
Account Manager
AirportRentals.com

Noté 5 sur 5 étoiles

No fuss, good service, easy car hire

We called the company when we arrived at the airport and they picked us up within 15 minutes and took us straight to their office. We were in and out within 15 minutes with all the paperwork sorted and on the road! I thought the service was great and the car was no problems whatsoever. When we dropped the car off we were off to the airport within 10 minutes and everything was super easy. Couldn't fault this company based on our experience.

15 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Friendly team

I found every single staff member to be friendly and I could sense they worked well together in a team. Keep up the great service. Really appreciate the lift to the airport too. Keep smiling

13 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

I prefer your cars to my own one!

The only way to get around Cairns and FNQ is in the comfort of a new model car. Cairns Airport Car Hire provided a large choice of cars in immaculate condition for comfortable driving inside and outside of the car. The cars were conveniently located less than 100m from the terminal and came with everything we needed to explore the Cairns town and coast. Not sure if now is a quiet time but the range of cars to choose from and costs were better than expected. If we had longer we wouldn't have given it back for another week!

10 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

quick and easy

booking and collecting our car at cairns airport was a straight forward and easy experience. the car was cheaply priced, reliable and economical to run. the booking,pick up and return process was quick and simple and had us on our way without any delays. we will be happy to repeat this business next time we return to cairns.

9 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

Great service, very good clean vehicle.

I would highly recommend this organisation. Pickup and drop off of vehicle was seamlessly professional. The hire car was clean and in very good condition. All up a very smooth and professional service was provided to us.

9 septembre 2014
Avis spontané
Noté 5 sur 5 étoiles

PROFESSIONAL AND HELPFUL

As soon as we got to the airport even though we were an hour and a half late, we were greeted by a very happy and smiling gentleman, sorry I cant remember his name but I will never forget the smiling face. He was more than helpful , very informative, and made our experience most pleasant.

9 septembre 2014
Avis spontané
Noté 2 sur 5 étoiles

Poor customer service and correspondence

Seemed like a good deal, but in hindsight better to book straight with the rental company. My partner and I booked a Nissan Almera but were given a Hyundai i20, and told it was the same class of car (I still believe a the former is a sedan while the latter is a hatchback, therefore having less room in the boot). If we had have known 'or similar' would mean receiving a smaller vehicle than what we signed up for, we would not have booked it. Not happy.

9 septembre 2014
Avis spontané
Logo de Cairns Airport Car Hire

Réponse de Cairns Airport Car Hire

Hi Matthew,

Sorry to hear that you weren't given the car type you thought.

The "or similar" is standard across all large car rental companies. I will query the car type you got with the supplier to make sure it was in the same class.

Regards
Chris Houston
Account Manager
AirportRentals.com

Noté 5 sur 5 étoiles

Outstanding service and a problem solved

Cairns airport car hire has very competitive rates so we booked a car for three weeks. We received seamless service on arrival on a busy Saturday morning and when we returned the car with a large door dent received at a time unknown to us, presumably in a car park from a trolley, the whole thing was handled with no fuss and with great care and concern from the staff. Cairns Airport Car Hire get our vote every time.

9 septembre 2014
Avis spontané
Noté 4 sur 5 étoiles

Safe holiday wheels made driving and sightseeing a pleasure

Car and customer service was great. However the online booking information regarding pick up and drop off (stating this happened at Cairns Airport) was not correct. It was disappointing that we had to be collected from the airport and taken to Cairns to collect the car.......and do the same in reverse before departing Cairns.

9 septembre 2014
Avis spontané

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