Cakeinn Avis 

I had a terrible experience this time with the cake inn Northampton, I have had cakes before from this store and had no problem but this time my cake wasnt what I ordered I asked for a cake with dripping going around the outside of the cake they forgot to do the dripping around the cake the writing on the cake was also wonky and there were some patchy areas on the cake where the icing was, i rang the next day and told a member of staff and she said it was her fault she forgot to do the dripping on the cake even though that was the design of the cake i said it wasnt good enough and not what i ordered, i asked to speak to the manager and I was told I couldn't after saying a few times I wanted management and not a staff member the staff member said she would speak to the manager and get back to me, i asked the member of staff for her first name and she refused to give it to me at first but after asking her again she gave it to me her name was lesa. I send my pictures of the cake to the stores watts app number so they could show the manager the cake I received. When the member of staff got back to me I was offered discount for next time I ordered I said I wasnt happy with that because they hadn't given me the cake I ordered and it didnt look like the one avitised on the website so they offered me a £2 refund for the dripping that wasnt put around the outside of the cake. The staff member told me that she had forgotten to do it because they were too busy and had lots of orders to complete and the manager would only give me a £2 refund i told the staff member to get the manager to contact me and he still hasn't done it. I left a review on there website and since then the staff member has taken my phone number off the company phone and messaged me from her own private number and begged me to delete my review and said her job is in danger and if I delete the review they will give me a full refund but only if I delete my review, I have rang again to speak to the manager about this and been told they will get the manager to call me and again still i haven't heard anything.

I wanted a very special cake for my daughter's first birthday and found a picture of what I wanted. Cake Inn were very quick to respond to my query and gave me a call to discuss all the details of the cake. It was amazing service as I felt Cake Inn understood what I wanted without me having to say very much. When I picked up the cake, it was better than I thought it was going to be! What was even better was the taste, I highly recommend Cake Inn for any occasions, thank you so much to the Melton Road branch in Leicester for all of your hard work. I am very sorry I did ask the lady's name but she was truly exceptional!

I was very pleased with my experience with 'Cake Inn' the Dudley road branch. They treated me with such respect, got my order right and spoke very politely to me. I will definitely purchase from them again because their cakes were absolutely amazing, especially the mango flavor.

Cake inn Harrow Weald branch.
Not deserving of any stars. Spoiled my daughters birthday.
We ordered a Hazelnut cake from cake inn harrow Weald branch for my daughters birthday. However the wallnuts on the cake were rancid. So we decided to complain to them straight after we had tried it and even showed them a sample of the cake but they still wouldn't believe us. Instead they wanted me to test there nuts from the shop and kept saying that they used the same nuts. Is not about our test is all about u have used rancid nuts which is not acceptable. Not only one person eat that i order for 6 person. We all feel that nuts test was weird like rancid walnuts. Also they haven't mentioned about on the website they r using walnuts. We r paying money for good quality not for bad. This is not first time I order. I ordered in the past many time never had problems before.

Cake inn have the best cakes. Excellent service.

I ordered a cake for a very special occasion—what arrived was stale, clearly not fresh, and completely underwhelming. It was honestly embarrassing to serve to guests.

But what’s worse? The complete lack of customer service.

I reached out multiple times through their website form and email, hoping for at least an acknowledgement or apology. Nothing. Not a single reply. For a company that boldly advertises:

“Committed to Customer Service – We’re here to help at every stage of your order…”

This couldn’t be further from the truth. Customer service is non-existent. It feels like once they take your money, they’re done.

The website says:

“Questions? Concerns? We’re here to help.”

This is FALSE advertising. I had a genuine concern, and they have ignored it completely.

I’m genuinely shocked that a cake company operating in 2025 would show so little care for its customers. A simple reply could have resolved this, but the silence speaks volumes.

It’s not just about the stale cake—it’s the lack of human decency in acknowledging and resolving a valid complaint.

To anyone reading: Please think twice before ordering. If something goes wrong, don’t expect support.

And to Cake Inn: if you really are committed to customer service, now would be a good time to show it.

Extremely disappointed with the order I made from Tower Hamlets branch. The cake tasted old, dry and stale. Ruined my sons birthday party as the guests were not able to eat the cake.

Great taste looks are good writing is great

My order shows delivered but I haven’t received it

I recently ordered on of your cakes ( 1 hour ) on Saturday 17th at 14.10pm to be collected on Monday 19th at 6.00pm from Leeds.
On arrival at 6pm the cake wasn't ready and by the look of the staff who were looking through the order book for a confirmation it probably hadn't even been started.
I was then to to come back at 7pm as they were " just finishing it off "53 hrs from ordering it online.
I turned back up at 7pm, yet again still not ready, they just wanted to confirm the writing I wanted on it.
Finally the cake was done, I took it to my car and passed it to my wife who opened the box and there was a spelling mistake, one letter missing. Off I go again back in the shop to get it rectified, but she couldn't even correct it without double checking the order form as thought it was going to bankrupt the place for 1 letter..
Finally got the cake ( 1 hr chocolate sponge , 53 hrs later )
The next day my wife took the cake to work and cut into it .. not even chocolate , just a sponge cake

What an absolute shambles of a company ..
A 1hr cake that takes 53 hrs with spelling mistakes and not even a chocolate sponge cake !!
Needless to say I won't be purchasing for Cake inn ever again

Acocks green cake box. Canid served me and was very kind, quick and friendly

I am writing to express my disappointment following a recent experience at the East Ham branch on Barking Road. I purchased a cake online for my son and, upon collection, also bought a balloon in-store for £7.99. Unfortunately, the balloon popped within 2–3 minutes of walking, prompting me to return to the shop to request a replacement, as I believed it may have been faulty. To my surprise, the shopkeeper declined to offer a replacement—even as a goodwill gesture—and instead offered to sell me another balloon for £5, which I found unreasonable. As a loyal customer who has been purchasing cakes from this branch for the past two years for family and friends, I was very disappointed by the lack of customer service and care. Additionally, the cake I ordered online was meant to come with a complimentary toy, which was not provided at the time of collection. This experience has left me feeling disheartened, and I no longer intend to purchase from this branch. It is unfortunate to lose a loyal local customer over what could have been a simple and respectful resolution.

Bracknell Cakeinn not recommended!
Honestly was my first bad experience In Bracknell by food shop!In special by cake shop ,personal was so rude,I tried to explain my issues with the purchase,no matter how much are affected my kids…She tried to said only her opinion,she said to me to eat with her from cake… honestly my opinion effective doesn’t matter for this management !She refused to give me a reason whay that fresh cream was going yellow and looking old making…,was a mistake are perfectly understandable,but she didn’t give me any opportunity or solution with this bad attitude,and experience,definitely I didn’t live anything like this…,because my best friend was eating and she accused pain of the stomach,and diarrhoea!Definitely money are nothing one these days…but health are all!
Definitely …never I don’t not recommend to my family and friends!!!
Be carefull with this shop!

Best cakes I had ordered!
I needed a lot of cakes for my son’s nursery birthday party and I ordered one vegan cake, one strawberry vanilla Spider man cake and 34 heart pots.
Aside of the design of all of them which was amazing and beautiful, the kids and the teachers devoured the cakes! Everyone was really pleased with the taste and how good it was.
Didn’t have anything left to take home! Which is a good thing! 😃
Thank you for your amazing work!

i had ordered 1st time and also requested some last minute changes and you cake did a good job.

i am definitely going to order again

The icing on the cake started to melt and fall off. When I contacted the Northampton branch they said icing cakes don't even last 24 hours despite what their website states but they didn't provide a refund

Ordered a cake for my daughters birthday party and showed them the reference and they basically told me that they couldnt complete half the stuff that was on the cake but assured me that they would do something else to make the cake at least have some appearance. I trusted them and even reminded them that i wanted a nice design on top of the cake as they wouldnt do what i asked for. Anyways the cake was given to me and me thinking that they would do what they told me, i left it till it was time to cut. When i opened it i was shocked and completely embarresed to see that the cream was completely rough, there were only 2 little flowers on the side and the name i gave them was wrong and smudged. I cannot explain how embarresed i was to present this cake to everyone. I had paid 80 british pound for a cake made and designed by a 4 year old. I had to spend 30 minutes completely fixing the shit they gave me infront of the guests that had added to my embarresment. Honestly if your looking for somewhere to get your cakes do not order here. I paid 80 pounds for a cake that looked like it was made in 10 minutes and designed by a 4 year old. If theres anyone in cakeinn who can compensate me.

Delicious & Amazing Taste

Beautiful cake and so delicious!