As a company, we have been using another provider for several years and due to the poor service we have received, we approached Calibration House for some on-site calibrations. I can't thank Laura fro... Voir plus
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Lisez les avis des autres
Great calibration service. As always Sara, Matthew and Paul are very friendly,efficient and reliable. Certs are generally received the same day for on site calibration, and a very quick turn around fo... Voir plus
We had Jukub on site for a four day visit, and as usual he was very professional and willing to that extra mile to help. He was on time every day, even though he had a 2 hour journey each way to get... Voir plus
Massive thank you to Sara and all the team at Calibration House! Everyone was so friendly and helpful. We arranged for our Calibration Testing to be carried out on-site and it was a pleasure to arra... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
15-18 Bracken Hill, South West Industrial Estate, Peterlee, SR8 2SW, County Durham, Royaume-Uni
- 0191 586 3511
- service@calibrationhouse.com
- calibrationhouse.com
Very Good
Jakub and Meluleki at Calibration House were very friendly and professional when they attended our premises to calibrate our vehicle's temperature control units. Due to our vehicle's availability, they understood the circumstances and attended on a Saturday morning to complete the job as all of our which they were very efficient with.
6 septembre 2025
Avis spontané
Réponse de Calibrationhouse
We’re really pleased to hear Jakub and Meluleki were able to accommodate your scheduling needs and complete the calibration efficiently. Thank you for highlighting their professionalism and flexibility.
Kind Regards,
Calibrationhouse Customer Care Team
Jakub has been on site for the past 2…
Jakub has been on site for the past 2 day calibrating, very professional, knows his job and very helpful.
5 septembre 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your feedback. It’s great to hear Jakub provided such a professional and helpful service during his visit. We really appreciate your comments.
Kind Regards,
Calibrationhouse Customer Care Team
Great company and experience
We've used Calibrationhouse for a couple of years now, and all of their engineers who visit us are friendly and helpful. Calibration procedure is carried out promptly with very little impact on the environment they're calibrating in
2 septembre 2025
Avis spontané
Réponse de Calibrationhouse
We’re delighted to know you’ve had such positive experiences with our engineers over the years. It’s great to hear the team have been friendly, efficient, and considerate while carrying out your calibrations.
Kind Regards,
Calibrationhouse Customer Care Team
Excellent Calibration Service
Calibration House was very professional and easy to work with. They performed our calibration efficiently and worked with us to schedule a time to perform the calibration that fit our production schedule. Great company to work with!!
1 juillet 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your review. We’re glad the team were able to work around your production schedule and carry out the calibration efficiently. It’s a pleasure to hear you found our service professional and easy to work with.
Kind Regards,
Calibrationhouse Customer Care Team
Do not send your expensive equipment…
Do not send your expensive equipment here !!! I’ve been waiting 3 weeks to be told they don’t have gas to do it ???? The whole place is a joke ITS A SCAM DO NOT SEND
27 mai 2025
Avis spontané
Réponse de Calibrationhouse
We’re truly sorry to hear about your experience and the frustration caused by the delay, that’s never the standard we aim to deliver. While we did encounter an unexpected issue with our gas supply, we should have communicated this much more clearly and promptly to keep you updated.
We want to reassure you that we are a legitimate business and take great pride in the quality of service we provide to our customers.
We’re actively resolving this issue and would love the chance to make things right for you. Please reach out to us directly at sales@calibrationhouse.com so we can prioritise your case and find a solution that works for you.
Thank you for your feedback, it helps us improve and ensure this doesn’t happen again.
Kind Regards,
Calibrationhouse Customer Care Team
We have been using Calibration House to certificate our equipment.
We have been using Calibration House to certificate our equipment for some time now. They come to site, behave in a professional manor at all times, are willing to work with us, get on well with our staff and our generally willing to put up with our convoluted processes. Always happy to have on site.
31 mars 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your continued trust in us. We’re pleased to hear our team have worked well alongside your staff and supported your processes in a professional way. It’s always a pleasure to visit your site.
Kind Regards,
Calibrationhouse Customer Care Team
Excellent Service
Excellent service from start to finish.
A very positive experience from the start from arranging the onsite visit to the excellent service provided by the engineers on site.
8 mars 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your feedback. We’re delighted you had such a positive experience, from arranging the visit through to the service provided by our engineers on site.
Kind Regards,
Calibrationhouse Customer Care Team
Excellent
Once again, Calibrationhouse provided an excellent in-house calibration service.
3 février 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your comments. We’re glad to hear you were pleased with the in-house calibration service once again and appreciate your continued confidence in us.
Kind Regards,
Calibrationhouse Customer Care Team
Engineer arrived punctually and carried…
Engineer arrived punctually and carried out their work professionally. Very pleased with the service we received. J. Lucas AG! UK Ltd.
17 février 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your review. We’re pleased to hear our engineer arrived on time and delivered the service professionally. Your feedback is greatly appreciated.
Kind Regards,
Calibrationhouse Customer Care Team
Very professional - A+ service
Very professional company - very high level of service, outstanding communication. Really happy with engineer attending.
13 février 2025
Avis spontané
Réponse de Calibrationhouse
We’re delighted you were happy with both the service and communication. It’s great to know our engineer’s visit met your expectations, and we appreciate your positive feedback.
Kind Regards,
Calibrationhouse Customer Care Team
Prompt and friendly service
Prompt and friendly service, really happy with our engineer.
7 février 2025
Avis spontané
Réponse de Calibrationhouse
Thank you for your kind feedback. We’re glad to hear you were happy with both the prompt service and our engineer’s support.
Kind Regards,
Calibrationhouse Customer Care Team
Excellent customer service
We work with Calibrationhouse for quite a few years now and for the last 2, Jakub Bol has been attending our on-site calibration. Every time he is punctual and professional. Gets the job done in the time given, excellent communication if there is a change of date or anything else.
13 décembre 2024
Avis spontané
Réponse de Calibrationhouse
Thank you for your fantastic review and for being a valued customer over the years! We're thrilled to hear that Jakub has consistently delivered punctual and professional service during his visits. Clear communication and efficient service are priorities for us, and it's great to know that your experience reflects that.
We truly appreciate your continued trust in Calibrationhouse and look forward to serving you in the future!
Kind Regards,
Calibrationhouse Customer Care Team
Excellent service
Excellent service, very quick responses to emails and all questions answered, Hayley Cairns has been my point of contact and she is very helpful and attentive. A highly recommended company!
8 novembre 2024
Avis spontané
Réponse de Calibrationhouse
Thank you so much for your kind words and for taking the time to share your experience! We're thrilled to hear that you enjoyed our service and found our responses timely and helpful. Hayley takes great pride in assisting our customers, and she'll be delighted to hear your feedback.
We're grateful for your recommendation and look forward to continuing to support you.
Kind Regards,
Calibrationhouse Customer Care Team
Good prices for the work provided
Good prices for the work provided, good communication from Sara at head office in providing quotes and arranging the visit. Engineer arrived on site promptly and supplied a great service. Job well done all round.
15 août 2024
Avis spontané
Réponse de Calibrationhouse
Thank you so much for your review. We're thrilled to hear that you were satisfied with our service, from the initial quote to the completion of the job. Sara and our engineers work hard to ensure a smooth and efficient process, and it's wonderful to know that it made a positive impact on your experience.
We appreciate your feedback and look forward to working with you again in the future!
Kind Regards,
Calibrationhouse Customer Care Team
Massive thank you to Sara and all the…
Massive thank you to Sara and all the team at Calibration House! Everyone was so friendly and helpful. We arranged for our Calibration Testing to be carried out on-site and it was a pleasure to arrange, so very straightforward and organised. Special thank you to Mathew for carrying out the tests, we even received our certificates the very same day. Great service. Thanks again.
5 juin 2024
Avis spontané
Réponse de Calibrationhouse
Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with Calibrationhouse. Sara and the entire team were delighted to assist you, and it's fantastic to know that the on-site Calibration Testing process was smooth and well-organised for you.
Mathew and all the engineers pride themselves on providing efficient and top-quality service, and we're glad to hear that you received your certificates the same day.
Thanks again for choosing Calibrationhouse. We look forward to working with you again in the future!
Kind Regards,
Calibrationhouse Customer Care Team
Gustav delivers yet again!
Gustav has now been a second time to visit us at Sky. Gustav is very friendly and is happy to help when I ask him numerous questions. Communication throughout has been fantastic before and after the visit to calibrate all 10 of our PAT testers, thank you!
15 avril 2024
Avis spontané
Réponse de Calibrationhouse
Thank you for your review.
It was a pleasure assisting you with the calibration of your PAT testers. I'm delighted to hear that Gustav provided excellent service and was accommodating with all your questions. We strive to maintain clear and effective communication throughout the process to ensure your satisfaction.
If you have any further inquiries or require assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to working with you again!
Kind Regards,
Calibrationhouse Customer Care Team
Professional
We had a site visit between 25-28 March 2024. Michael was very professional, with a very approachable attitude. The admin staff are also very quick in replying to quotation requests and other types of queries.
25 mars 2024
Avis spontané
Réponse de Calibrationhouse
Thank you for taking the time to share your feedback with us!
We're thrilled to hear that you had a positive experience during your site visit with Michael. Our team takes pride in delivering professional service with approachable attitudes. We're also glad to hear that our admin staff were responsive to your needs. Your satisfaction is our top priority, and we look forward to working with you again in the future.
If you have any further we can assist you with, please don't hesitate to reach out to us.
Kind Regards,
Calibrationhouse Customer Care Team
Quick response and helpful attitude
7 décembre 2023
Réponse de Calibrationhouse
Thank you for your kind feedback! We're pleased to hear that our quick response and helpful attitude have made a positive impression. Providing excellent service is our priority, and your acknowledgment encourages us to continue delivering prompt and supportive assistance.
If there's anything more we can do for you, please don't hesitate to reach out. We appreciate your trust and look forward to serving you with the same level of responsiveness and helpfulness in the future.
Kind Regards,
Calibrationhouse Customer Care Team
Excellent customer service from Sara
Excellent customer service from Sara, we utilized two field engineers for three visits, all completed in a timely and professional manner.,
7 décembre 2023
Réponse de Calibrationhouse
Thank you for taking the time to share your positive experience with our customer service, particularly highlighting Sara's excellent support. We're thrilled to hear that our two field engineers successfully completed three visits for you in a timely and professional manner. Delivering quality service is our priority, and your feedback reaffirms our commitment to excellence.
If there's anything else you need assistance with or if you have further feedback, please don't hesitate to let us know. We appreciate your trust in our services and look forward to serving you in the future.
Kind Regards,
Calibrationhouse Customer Care Team
We had a site visit 04/12/2023 and general feedback
We had a site visit 04/12/2023 and Jakub Bol did a outstanding job, in a good time. All items we send away are returned in a good time frame.
What I would like to say is that there are times when I request quotations and another person at TROX receives them and has to pass them on to me- which if they didn't I could miss them. Also for the same quotations emails can be sent by a couple of people on the same subject, and it does get confusing- I understand that the admin team will pick up each others tasks, but it would be nice to have one person follow through with the request and send it to the correct person, please don't think this is a put down, it just would be an improvement. But in general overall it is a good service.
4 décembre 2023
Réponse de Calibrationhouse
Thank you for your feedback. We are thrilled to hear about your positive experience during Jakub Bol's site visit. It's always rewarding to know that we are providing outstanding service in a timely manner.
We appreciate your constructive comments regarding the quotation process, and we want to assure you that your feedback is valuable to us. We understand the importance of streamlining communication to avoid any confusion or missed information and we are continuously working on improving our processes, and your input helps us identify areas where we can enhance our services.
Please know that your observations are not taken as a put-down but rather as a valuable opportunity for improvement. We are grateful for your understanding and your commitment to helping us provide an even better service.
We value your support, and look forward to maintaining our ongoing relationship with you.
Kind Regards,
Calibrationhouse Customer Care Team
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