Call Assist Avis 

Bit of a long wait but driver was excellent 👌 2

Fantastic service.
I completed the simple online form once directed by text from my initial call.
Got an eta for arrival of breakdown operative within minutes and the eta was within 45 minutes.
Breakdown operative arrived ahead of time and an added bonus I was able to track him via the link sent to me.
He loaded my vehicle onto the truck and delivered it to my local garage all within 20 minutes.
Great service

Finished work Friday evening and car wouldn't start - EV6 12 volt battery error. Just wanted to get home, so agreed to pay the £121 call out fee.
The guy turned up in a pickup truck with no tools, just a battery charger and said "I don't know much about electric vehicles" - I feared the worst.....
After about 40 minutes of trying the charger with no diagnostics he said "I can't fix this".
My wife picked me up......
Why would you allocate a job to a company that can't provide a break down vehicle with tools, equipment, spare batteries etc? EV knowledge?
Complained to customer services, only to be told they don't guarantee repair. I explained I understand that, but you need to have the tools and equipment to try and repair!
Joined the RAC

After completing the online form I was notified of estimated time of arrival of the operative. Connor, the young operative, arrived soon after and promptly jump-started my car - twice because of the state of the car battery. He ensured I got safely to my local car repairer where I soon received a brand new car battery. I cannot praise Connor and this Call-Assist enough for the courteous, professional and reassuring help provided. Thank you so much!

The mechanic arrived about 30 minutes after the call for help. He diagnosed the fault quickly and got the car running again straight away. He explained what the problem was and was helpful throughout.

Good once responded to online form which was difficult to process /submit due connectivity issues - broke down in country area, limited access. Delay in getting to me but breakdown operator efficient + helpful

They are very helpful because when I needed their help they were right on time didn't waste any time they managed to get on time. The experience was great and it was easy.
Thank you

Brilliant service. Used the App it was so easy. Very swift response.

Very professional and speedy in responding.

My car was damaged when being recovered by them. Large dent on front of car. They did not inform me of damage and then my keys went "missing" for several days. I went to pick car up from my garage after several days and saw the damage. Took six weeks to investigate the claim. The keys were miraculously found at the last minute ! They refused to replace the keys until they had investigated at first even though their recovery agent had lost them. Offered to fix damage on car after six weeks by towing to a town 30 miles away. Car was drivable. I phoned them and they said they were just checking if I was "amenable" to this even though they told me it was final decision letter ! Eventually fixed locally with a company car for me. Do not use these guys. Start rescue use their services. The customer service team were friendly and polite / helpful but any problems the claims dept are not and just want rid of you

great and courteous service.
Fixed my car at home with no fusss

Quickly answered my call and Comfort called me regularly to make sure I was ok as I was on my own. Very efficient service. Regular updates on when help was arriving. Only took just over an hour for help to arrive to transport myself and my car to my nominated garage and then dropped me home(live near garage.)
Could not fault their response and was very impressed with their customer service. Would highly recommend them to anyone.

I had a cut on my front of side tyre on a early Sunday morning. The customer service was great and the response time was quick, less than an hour. The recovery recommended me a good garage, after the one I initially had looked up was actually closed. The recommended garage gave me a good deal on the trye.
I highly recommend

I had a broken altenator pulley first thing in the morning on school run. Got stranded. The rescue operator arrived within a hour, as promised, diagnosed the issue correctly and then towed my car to the nearest garage that would accept the repair. All with no fuss and complete professionalism and expertise. Cannot recommend highly enough. Costs much less than big names like AA or RAC or Greenflag, but provides a A-class service nonetheless.

Absolutely brilliant. First time using the app but it worked brilliantly. Cant fault it.

I found my experience very good, I would have given 5star but I had to wait 3hours for the tow truck which normally wouldn't be to much of an issue but it was 12am before it arrived and being a 72 year old woman with health issues and being alone I found it quite daunting, but otherwise the recovery man was very apologetic and very polite. So thank you to all.

This review is slightly different to the rest, I am an established employee (Steve H) working at the company for over ten years now, and I can honestly say we all try our best to help anyone in need. Not everything is perfect, that is life after all, however we have a comprehensive setup of supervisors and managers etc and because of our experience and good communication we all come together to get the job done for the customer.

Five stars for a company that will always go above and beyond as a team to help its customers and team members alike. Good communication and a really friendly team - thank you Call Assist:)

Repair man diagnosed alternator intermittent failure and helped me arrange a repair. I broke down on a busy road and managed to roll and push the car to safety and then get it restarted and drove home. When I found out, the following morning, that the garage would not help for a week I phoned StartRescue as a non-urgent text and they sent someone from CallAssist within a couple of hours. The repair man could not have been more helpful and polite. He diagnosed my problem as a failing alternator even though the voltage output was satisfactory when he tested it. He could smell the burning and fit it to my story of what had happened. He had a suggestion for a mobile mechanic and shared his contact details with me. The mobile mechnanic sourced a refurbished alternator and fitted it by early afternoon of the day when I started the call to StartRescue in the morning

Excellent customer service.
Gave me a time estimate would highly recommend.

Technician communicated well, arrived on time, was prompt and very competent to identifying the fault. He was both courteous and helpful giving prompt advice and getting me in the road again . I was left very impressed .