Avoid at all costs, left stranded on side of motorway for 2 hours as none of their recovery companies would attend. The premiums may be cheap but its not sustainable if their suppliers are earning mor... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Had a breakdown via Dynamo Cover and the job was handled by their rescue network. It required a complex 3-stage relay to get me and my car from Somerset to North Yorkshire. The text updates via Breakd... Voir plus
L'entreprise a répondu
We broke down nearly 200 miles from home. Call Assist we're excellent. Could not fault their recovery in getting us back home. Call Assist kept in contact, especially on the last stages of our rec... Voir plus
L'entreprise a répondu
Call handler Lucy friendly calm polite and reassuring. JD AUTOMOTIVE & RECOVERY were with me well within the hour which is the beauty using a trusted reliable recovery. I ve forgotten the recoveryman... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Informations provenant de diverses sources externes
Welcome to Call Assist, a vehicle rescue company which is dedicated to providing the best products and services for our customers.
Coordonnées de contact
North Station Road, CO1 1UX, Colchester, Royaume-Uni
- call-assist.co.uk
4,4
Excellent
1 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 76 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Excellent service
Excellent service, help arrived very quickly and sorted problem out immediately
24 octobre 2025
Avis spontané
Réponse de Call Assist
Hello Ian,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
No response for breakdown
Called to report a breakdown. Automated response informed me a text would be sent with a link to request a call out. No text received and no option to speak to anyone. This happened on two occasions, leaving me stranded
26 octobre 2025
Avis spontané
Réponse de Call Assist
Hello,
We are sorry to hear of your experience when your vehicle recently broke down. In order for us to look into your concerns, please email customerservices@call-assist.co.uk and we will be able to look into this for you.
Best Wishes, the Call Assist team
Réponse de Call Assist
Hello Clive,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
I had a flat battery
I had a flat battery. The response was almost immediate; an engineer was on-site within 15 minutes and I was on my way immediately thereafter.
I was very pleased with the service.
james Rath
7 octobre 2025
Avis spontané
Réponse de Call Assist
Hello James,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt and excellent level of service from our recovery team. Best wishes, the Call Assist team
Excellent Recovery
Gear box failed, contacted Start Recovery via the app, they contacted my mobile almost immediately, gave me an arrival, one hour. Phoned again after approximately 30 mins to say a further 15 mins delay to be expected. Phoned again to enquire if the mechanic had arrived, as he pulled up.
Mechanic unable to carryout repair, arranged recovery to the appropriate garage.
First time in 15 years or more that I have used any vehicle recovery, VERY IMPRESSED with Start Recovery.
1 octobre 2025
Avis spontané
Réponse de Call Assist
Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
Excellent service!
Easy to contact the team, spoke with someone really quickly, they were efficient, reassuring and understanding. Organised a roadside recovery really quickly and through the time kept me updated, really helpful. Excellent service.
25 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Paul,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
You attended promptly and made sure I…
You attended promptly and made sure I was ok
1 octobre 2025
Avis spontané
Réponse de Call Assist
Hello Susan,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt and excellent level of service from our recovery team. Best wishes, the Call Assist team
First class
First class. Was unable to use app as I had poor phone signal. Operator was excellent.
2 octobre 2025
Avis spontané
Réponse de Call Assist
Hello Steve
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Réponse de Call Assist
Hello Gaudensia,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Quick response
Quick response. Friendly and professional service . Brilliant !!
10 octobre 2025
Avis spontané
Réponse de Call Assist
Hello Tracy,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a friendly and professional level of service from our recovery team. Best wishes, the Call Assist team
Friendly
Friendly, efficient and supportive!
The call handler set my mind at rest. The communications was so efficient and friendly.
I was absolutely amazed at the speed of the recovery.
28 septembre 2025
Avis spontané
Réponse de Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a friendly and efficient level of service from our recovery team. Best wishes, the Call Assist team
Wife's car wasn't starting went through…
Wife's car wasn't starting went through my breakdown company via the app and they dealt with the issue within an hour. Driver came and resolved the issue. Then also got a call an hour later to make sure issue was resolved. Highly recommend.
28 septembre 2025
Avis spontané
Réponse de Call Assist
Hello,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team and thank you for the recommendation, it really is appreciated.
Best wishes, the Call Assist team
Flat battery resolved
Didn’t realise my dashcam was still live while car was parked up for 10 days resulting in a flat battery 🤨 Resolved very quickly.
28 septembre 2025
Avis spontané
Réponse de Call Assist
Hello,
Thank you for taking the time to provide a review, your opinion matters to us.
We are very happy to hear that the service you have received has met your expectations.
Best wishes, the Call Assist team
First Class service
Through an issue with my car I used the start rescue app .
Call Assist kept me informed whilst the rescue technician arrived .
it was very reassuring as a solo driver late at night - to be kept informed. & felt safe.
i have no hesitation to use the service again
25 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Pamela
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a first class level of service from our recovery team. Best wishes, the Call Assist team
My breakdown
Listened to what I told them and acted quickly and efficiently
29 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Lisa,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a quick and efficient level of service from our recovery team. Best wishes, the Call Assist team
Thank you
I didn't have to listen to lots of pre recorded automated messages .
When I called I was very quickly able to speak to an actual person .
The agent dealing with my call was polite , efficient , friendly and patient .
26 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Margaret,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a friendly and efficient level of service from our recovery team. Best wishes, the Call Assist team
Prompt arrival and sorted problem…
Prompt arrival and sorted problem straight away
10 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Jackie,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a prompt and excellent level of service from our recovery team. Best wishes, the Call Assist team
Rescue support came quickly
Rescue support came quickly. I felt supported rather than stranded and the staff member was reassuring and helpful.
23 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Ann,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received a reassuring and helpful level of service from our recovery team. Best wishes, the Call Assist team
Excellent handling of unusual "breakdown"
From the first phone call explaining my situation the transfer of my vehicle from a garage that imcapacitated my car during a routine service to a competent garage that fixed the problem, was handled quickly and efficiently.
The vehicle was picked up on time and delivered promptly to the other garage who fixed the car ready fopr me to drive away the same day.
This is an excellent service with understanding call handlers and recovery staff.
24 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Martin,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
Fast response and fully updating
Having sorted a recovery company great service for me and direct travel home
30 septembre 2025
Avis spontané
Réponse de Call Assist
Hello Mark,
Thank you for taking the time to provide a review.
We are very pleased to hear that you received an excellent level of service from our recovery team. Best wishes, the Call Assist team
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