Camcab Avis 

Booked a cab on Friday evening for 12.00 on Saturday. At 11.58 I received a call saying they had no cabs available and it would be at least 45mins. I explained the reason we pre booked was because we were attending a wedding and they simply said sorry there is nothing we can do. Uber every time from now, what’s the point of booking!!!

Booked a cab in advance to take me to the station. They weren’t there at the time - 15 minutes later I got a text saying they were very busy, but not giving me an updated time. I texted again. Nothing. I called the number - disconnected. Half an hour after the appointed time they still weren’t there; I had missed my train. I didn’t get an apology or an explanation. They really let me down.

Awful - needs shutting down
Booked a taxi an hour and a half in advance. Called when it should have arrived to be told there is an hour delay. Didn’t think to call or let me know. Eventually when the taxi did ‘arrive’ it parked a couple of streets away by the time I walked there it was gone. When I rang and explained, call holder said I would be top of the list for another taxi. Over 30 mins later - still no taxi….. will never use again and would urge others to not use

I booked an airport transfer a week ago, they cancelled with less than 24hrs notice. When I called to ask why my booking has been cancelled, they said they didn’t have any drivers. I ask what I should do and they said to ask one of their competitors! Had I of known I would of booked a competitor days ago!! Not happy. Dreadful service!

I booked a taxi which I was told would arrive in 20 minutes. In fact it took an hour. I had booked the taxi and explained that I was going to rescue a hamster and checked that this will be okay with the driver and was told yes. When the taxi arrived, I had an empty cardboard box with me with the intention of putting the hamster cage in it so that I would not cause any damage or spillage in the taxi. However the taxi driver became very rude, intimidating, and aggressive towards me and told me I could not put a cardboard box on his seat in case I scratch it. I explained that it was simply an empty cardboard box and that I would be collecting an animal and had got permission for this in advance and he was furious.

I told him I can’t possibly put a live animal in the boot of a car.

In the end I told him just to go and I went back in my house because I felt too intimidated and scared to get in the car with him.

As someone who works in my free time at rescuing and rehoming animals I find this attitude completely appalling. I doubt he would treat a man like that but is happy to intimidate a woman in that way - it’s just not at all acceptable. I did no damage to his car at all and I did nothing wrong and I did not deserve to be spoken to like this. When I rang up to complain, the operator apologised and then hung up on me. Disgraceful service and I would recommend that you use Panther Taxis instead. They have pet friendly drivers and we’re very accommodating.

Would give 0 stars if I could.

Booked a taxi to the airport for 4:30 am, 3 days in advance, and confirmed with CamCabs the day before.

CamCabs rang at 4:28 for about 3 seconds so couldn’t answer the phone in time, and I couldn’t get through when I tried calling them back. At 4:45 they called again, and told me that there was no taxi as the one ordered had “broken down”. They were very rude on the phone, no apology, no attempt at sending another driver- they even complained that I hadn’t been answering their calls, even though I only had one call from them! We ended up getting an Uber, and almost missed our flight.
Extremely poor service, would never ever recommend this taxi company.

The service was excellent from start to finish. The driver turned up a little early so I had no concerns about making my evening flight. Greg? opens the door for me and helped with luggage. The car was clean, the driver very professional and the driving incredible smooth. I would recommend to ask for this driver and you won’t be disappointed. Thank you!

DEFINITELY RECOMMEND!

Driver Greg (Car 41) provide outstanding service! He's friendly, professional and safe driver! Car is super comfortable and clean!
Happy to use CamCab again!

Thanks to this taxi I managed to get to work on time. Cab 41 has really good driver that knows his way around Cambridge.

Thank you so much to taxi 41. I was using this service recently and the driver was really helpful and came on time. I asked about touristic places and he gave really good recommendations. I think all taxi drivers should be as helpful as he was. Once again Thank you so much.

So unreliable. I booked a cab 3hours in advance and it never came..i missed my train because of that. Never again...

Absolutely woeful. Cancel your taxis without notice. Charge twice. No apology. Avoid.

Worst customer service ever, if you can call it that. Overcharged me, refused to accept responsibility and blamed my bank. Had to drag an apology out of them and they spoke to me as though I was stupid.

Booked a cab for a wedding pick up, 2 days before it was due. Taxi didn’t show up, claimed to have tried calling us - which they categorically hadn’t. Had to book a new cab on the night of the wedding, which took 40 mins to arrive.. driver proceeded to drive at 90mph whilst tailgating someone. Awful!!!!!!

they unilaterally decided to over-charge us for our ride from the airport because an extra passenger: a 4 months old baby on mom's lap .... of course, forget about safety, recently they decided to stop providing any car seats for babies (even for pre-booked long rides).

(no to mention that driver didn't pick us up at the arrivals at Stansted airport. He phoned us to ask to walk to "zone b" in the drop-off area. I could see him entering in the drop-off area and pulling over in "zone b", but then he failed to see us walking towards the car. So he decided to drive through all the other zones and finally stopped in the last area "zone d". He phoned us again and asked us to walk to him with all luggages, claiming that I had misunderstood the letter of the zone in our first call as he had said "zone d". Why did he pull over in "zone b" then?

I booked and prepaid a return transfer on the 21st of February. First pick up arrived 20 minutes late. I was not notified of the delay until I calls to ask if the taxi was close by. I was told it should be there in 8 minutes but it still took more than 10. I arrived late to a professional appointment.

I wrote an email to ask for an explanation and partial refund. It is now the 10th of March and have not received a response. Only received an answer after the first reminder to say that the respective department would deal with it and come back to me.

The booking service was fast and offered a good service. Both taxi drivers were very professional and helpful.

Booked a cab at 8.00 (train due in at 8.07 and call operator advised me to book early as driver likely to be late). Cab arrived early then left at 8.07, rather than waiting until 8.10.

Called and rebooked - told it would be 10/15 mins. At 8.25, the cab that was on its way cancelled and a new cab booked with another 15 min wait time.

Wholly unreliable - would recommend avoiding.

I Booked this company for 7.15 am to get me to Cambridge half marathon.
I rang them at 7.25 asking where he is ,the operator said he will be there in eight minutes,I waited 10min still hadn't arrived rang them again he said it will be another 8min, waited 10 min then ended up cancelling,very poor service.

I booked camcabs across 3 days for a Hen Do including 16 people. The booking process couldn’t have been simpler; I just called up and said the time, place, number of people and it was done. They couldn’t have been more helpful. I would ring a few times daily, asking for a change of time, place, number of people… and they would respond quickly and courteously and sort us out as quickly as possible. Punctual, reasonable, enough cars sent for the number of people. We rang for a cab after feeling uncomfortable when we went out to a club and they arrived within 10 minutes of me calling. They then rang me and asked if we were in the taxis safely. It was so sweet and kind of them to check on us and ensured we were collected as easily and quickly as they possibly could. Fab experience for us all. Thank you

BEWARE AVOID
This company takes money from your card before your taxi has even arrived and your journey has begun and says you were a no show.
Disgusting fraudulent