Canstar Avis 

127
•
TrustScore 4 sur 5

4,1

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Your analyses help me select the telecom provider to suit my needs exactly and at the best price out of this large and complex market. Your site is reliable and trustworthy I think. I'm now about t... Voir plus

Noté 4 sur 5 étoiles

Enjoy the site. Sometimes there just doesn't seem to be enough information given out. Or comparisons of each criteria. But usually enough info to be informed.

Noté 2 sur 5 étoiles

The information provided was wrong. I made a choice to take the Amaysim NBN50 internet plan, but that offer did not exist. I also chatted with Amaysim to see if it could be found. So it was disappoint... Voir plus

Noté 5 sur 5 étoiles

Cheyenne was fantastic, she found us a great product, much cheaper, better gap return and more value for money. I was very grateful for her friendly advice and for answering all our queries. We would... Voir plus

À propos de l'entreprise

Verified business

Trustpilot has verified this business is registered with its local government. We’ve confirmed it maintains an online presence and shows no matches on warning or sanction lists.

Government registration: 053646165

  1. Argent & assurance

Écrit par l'entreprise

Canstar is Australia's original & biggest financial comparison site*. Our expert ratings help you compare home loans, credit cards, health insurance and more.


Coordonnées de contact

4,1

Bien

TrustScore 4 sur 5

127 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 83 % de ses avis négatifs

Répond généralement dans un délai de 48 heures

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4,1

Tous les avis

(127)

117 avis reçus au cours des 12 derniers mois

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Noté 2 sur 5 étoiles

A good starting point but most of the…

A good starting point but most of the time the product offering rated is not the same as what you get when you click through to the business page. Ie. you don’t gain anything using Canstar because you have to go digging to find the specifics of what you need anyway. I also find the pricing is way off from what you get offered for the specifics you’re looking for.

12 juin 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Hi Alan,

Thank you for sharing your experience with Canstar.

Because providers use highly complex, proprietary algorithms to assess risk, they can only generate a legally binding price once you fill out their direct forms.

Our main goal is to save you from having to research all 100+ options on the market. Instead, you can use our comparison table's to narrow it down to a top 3 or 4 based on features and inclusions, so you only have to do that 'deep digging' with the most competitive providers.

We really appreciate this honest feedback, and we're always working with our product teams to improve.

If you would like to reach out and provide more information, please contact us at enquiries@canstar.com.au.

Kind regards,

Canstar

Noté 1 sur 5 étoiles

No on screen comparison quotes.

Only way to make comparison was to quote individually and write down the quote. That wasn't what I expected from a comparison site. Also, Every quote was higher than my renewal notice using the same data from my renewal notice. My current insurer isn't on your list of insurers.

2 juin 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Hi Billy,

Thank you for sharing your experience with Canstar.

Canstar functions as a comprehensive comparison index rather than a direct, universal quote engine.

We gather all the policies and features and provide convenient quick links to get a quote.

Because every insurance provider uses highly specific criteria to calculate risk, they require you to complete their individual forms to receive a quote that is relevant to your circumstances.

Feel free to email us more details at enquiries@canstar.com.au if you have any questions.

Kind Regards,

Canstar Team

Noté 5 sur 5 étoiles

Great service Health Insurance Comparison

Great service thank you. I was able to sign up for private health insurance via a call and the insurance comparison was done for me over the phone. Very happy. I will definitely be using Canstar again in the future.

1 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

Thank you

Good clear information that I was able to choose and act upon.

2 juin 2026
Avis spontané
Noté 5 sur 5 étoiles

I'm searching for new insurance

I'm searching for new house and contents insurance the work was already done to a degree when I saw on the website the top 10 recommended companies and I could arrange online quote from there, very easy

25 mai 2026
Avis spontané
Noté 4 sur 5 étoiles

I could not compare all competitors…

I could not compare all competitors without inputting data for each Insurance company separately and receiving individual quote. It was time consuming. Furthermore, Youi quoted $5562, Real Insurance quoted $2560 and Budget $1970. What a big spread. No point using this Canstar tool, instead better to go with Budget Direct next time, who is pretty competitive over the years. Hence I did not check quotes from Allianz and QBE.
But I just was told by Canstar that due to specific requirements each insurer has their own form requirement before a quote can be obtained. Canstar provides the links for easy access.

16 mai 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Hi Peter,

Thank you for your feedback.

Canstar is a comparison service rather than a direct insurance engine.

While we do the heavy lifting by comparing standard features, each individual insurer has highly specific underwriting criteria
that fundamentally changes the final price.

Because of this, insurers require you to complete their specific quote form to give you an accurate, legally binding price.

We provide the quick links to their pages to try and make that next step as seamless as possible.

Kind Regards,

Canstar Team

Noté 4 sur 5 étoiles

Canstar ratings undermined by incorrect data

Canstar has a lot of potential as a summary of comparison data but this is undermined when the data is out of date or different from the actual supplier’s website. For example, I wanted comparison electricity plans and when I found my preferred one from Canstar I went to the supplier site only to find that the tariff rates were higher than reported by Canstar. This meant the relative ratings Canstar reported for a range of providers were not useful in making purchasing decisions.

Update: After considering Canstar Team’s reply I concede their point about time of use tariff, which I am on. When I added solar PV I was led to understand that time of use tariff was my only option.
When requesting Canstar’s best plans for my postcode they did list single rate plans. When I go to the retail provider website, they only offer the plans that match my meter setting. This explains the mismatch between Canstar and retailer plans in my case.
What I since learned is that a request can be made to the distributor for a single rate tariff to be reapplied. We will see if they allow it.
Perhaps my heading should have been “Canstar ratings don’t always show the whole picture”

18 mai 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Hi Russell,

Thank you for sharing your feedback.

Did you make sure to select the correct type of tariff when comparing?

Some customers mistakenly compare using single-rate tariff as our comparison table defaults to this but then sign up for time-of-use tariff. The price will differ if this is the case.

We would be happy to look into this for you.

Please email us more details at enquiries@canstar.com.au.

Kind Regards,

Canstar Team

Noté 3 sur 5 étoiles

Not enough options

I received some good information regarding the companies you use, but there are still a lot of insurance companies which did not appear in your seaches.

4 mai 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Hi Sharryne,

Thank you for sharing your feedback.

Did you make sure to turn online partner filter off to find more insurance providers?

If you would like to send us more information, please email us at enquiries@canstar.com.au

Kind Regards,

Canstar Team

Noté 1 sur 5 étoiles

After leasing there Abbotsford location…

After leasing there Abbotsford location from me for 8.5 years , Canstar moved out without notice , bounced their April 1 rent cheque , and avoided my calls .
They have 1.5 years left on their lease . Leaving me in a very difficult position financially.
There was no reason not to talk to me and work something out if they had difficulties.
This company has really screwed me over. Unnecessarily.
The company apparently has a few lawsuits against them .
Now , another one .
If you want a co with NO integrity.. these guys.
Shame on them

11 mai 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Hi Peter,

We are quite confused over this review.

Canstar is a financial comparison service and our Sydney office is based in North Sydney. I believe you may be reviewing the wrong company?

Is there anything we can assist you with?

If so feel free to send an email to enquiries@canstar.com.au

Kind Regards,

Canstar Team

Noté 4 sur 5 étoiles

Genuinely helpful for comparing financial products

Been using Canstar on and off for the past year or so to compare savings accounts and credit cards. The comparison tables are straightforward and easy to filter by what actually matters to you. Found my current savings account through them which has been great. The only thing I'd say is some of the filters could be a bit more granular, but overall it's a solid resource. Would recommend to anyone trying to navigate the flood of financial products out there.

14 octobre 2025
Avis spontané
Noté 1 sur 5 étoiles

No explanation of the refusal of a…

No explanation of the refusal of a loan.
Don't need them, already got the loan.

24 avril 2026
Avis spontané
Logo de Canstar

Réponse de Canstar

Thank you for sharing your feedback.

As a financial comparison site, Canstar's role is to help you research and compare products from a wide range of providers. Because we are a comparison platform, we do not issue, approve, or decline loans ourselves. That decision remains with the individual lender based on their own specific lending criteria.

While we are glad to hear you have secured the loan you needed elsewhere, we understand how frustrating it is to not receive clear feedback when an application is declined. We always recommend reaching out directly to the lender, as they are best positioned to provide you with the specific reasons behind their decision.

Kind regards,

Canstar Team

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