Capify Avis 

This company are very Bad, charge higher interest big monthly repayments, ignoring clients hardship situation, don't care , asked for exention periods of repayments just ignored put coviat on property, stay away from them

If I could Leave a negative -100 I would.
The worst business I have had the experience of being involved with since starting my business 10 years ago.

Three months after my business loan was paid in full, Capify took $458 from my business account without any clear explanation or authority that has been provided to me.

That alone should be enough to make any small business owner think twice.

I went to Capify for a small business loan at the end of last year, and the experience was poor from start to finish. During the loan period, I felt payments were taken from my account without clear communication, and when I needed help, my account manager would often take four to five days to respond.

Over the Christmas and public holiday period, I was also told about late payment fees for money that had not yet appeared in their account, despite normal bank processing delays over that period. Because of the lack of communication and the stress it caused, I paid the loan out early as soon as I was able to.

I thought that would be the end of it.

Then, around three months later, $458 was taken from my business account.

When I called to ask why, I could not get a clear answer. I was directed to email my account manager, but I received no response. A week later, I have still had no written explanation. Or the money back in my account.

After getting legal advice, I called again and spoke to another manager/team leader. I believe his name was Justin. I was told it could take seven days to get my money back. During the call, he referred to it as “your $300” even though the amount taken was $458. When I pushed back, I was told, “I gave you an apology" (which he didn't) and Rudely asked - "What more do you want?”

I still have not received my money back, and now my calls are not being answered.

As a small business owner, this has caused unnecessary stress, wasted time, and a complete loss of trust. I am now seeking further legal advice and will be pursuing the matter properly.

Based on my experience, I would strongly warn other small business owners to be extremely careful before taking out any type of business loan with Capify.

⭐ 1 Star – Capify is NOT unsecured and does NOT follow its own promises or the law!!!!

DO NOT DO IT – Capify misrepresents its loans as unsecured, but this is completely false. I entered into a financial hardship arrangement, and before the default notice period even ended, they went ahead and lodged a caveat over my property — despite promising on their website that their loans are unsecured and require no assets.

When I called to raise this issue, the representative rudely told me to "shut up and stop reading off a script" — completely unacceptable behaviour, especially when I was in financial hardship.

Their own website says:

"We adhere to the AFIA code of practice – our loans are unsecured, which means no assets or security required!"
This is clearly misleading.

Here’s what actually happened:

Funds Not Received Before First Debit: Capify debited my account before I even received the loan funds — this is not only unethical but may be illegal. You can't take repayments for money that hasn’t even been disbursed yet.

Undisclosed & Excessive Fees: I was told a 4.5% risk fee would be deducted — fine. But then came surprise fees: an admin fee, discharge fee, and other charges that were never mentioned upfront. Completely non-transparent.

Incorrect Debit Amounts: They quoted daily repayments of $109.16, but the actual withdrawals were different — throwing off my cash flow and budget planning.

Incorrect ABN on Documentation: The loan documents included the wrong ABN, which raises serious questions about the validity and legal standing of the agreement.

Hidden Security Clause: Despite claiming to be “unsecured,” the fine print includes a clause that allows them to take security over your assets if requested. That’s not an unsecured loan — that’s a trap.

Ignored 30-Day Rectification Clause: Even though the contract says borrowers get 30 days to fix a default, they ignored this and took enforcement action prematurely.

This is deceptive, misleading conduct and may breach the ASIC Act 2001 and Australian Consumer Law. If you're a small business owner under pressure, avoid Capify at all costs — they’ll make things worse, not better.

Explained entire situation to their guy David. Was a long conversation. Came back with some lame crap that they don't use Wise history and went on my only other bank account which I explained had zero revenue through it. Complete and utter amateurs and wanton waste of businesses time. Literally just a pack of uneducated predators.

Hi everyone in just would like to let you know
This company very professional staffs so kinds and understand customers very well
I am Thai from overseas and my English not really good but they treat me so perfect and fast service its very impressive
Thank you so much for your supporting small business. I will never forget.- Jinny 🙏

Thanks for your service.

Toni, the Senior Business Lender, just makes it so easy, and she is very patient, not pushy at all. I've done 3 or 4 facilities with Capify now, and would expect to do more.

Easy and friendly fast loan solution! Very professional and easy to deal with. So quick to release the funds and dashboard is easy to manage

Quick turnaround saved our business from going under thanks Patrick Pandey for your help.

Capify don’t think pensioners aren’t worthy of assistance if they have a small mortgage & require extra funds

This is our second loan with Capify and once again they came through for us. The application process was easy and Toni was helpful and efficient in processing our application. I highly recommend Capify for business finance.

Yes, great service all my questions were answered
happy with service

Quick hassle free application and approved within 48 hours. Reasonable fees. Great customer service over the phone.

Great customer service, Jamie was very friendly and made it easy all the way!

We received excellent service from Jamie at Capify. She has outstanding product knowledge and is very helpful with the application and onboarding procedure. Highly recommend Jamie at Capify.

Thank you Toni for your help, you made the process so easy and very quick Greatly appreciate all you did. Thank you

These guys are amazing 😻
Toni was incredible everything happen so fast quick approval and funds into my account
Thanks guys appreciate it

Liam was excellent and extremely helpful with very sound professional advice.