caprouge.com.au Avis 4

Purchased a used battery pack from Cap Rouge in 2020. I reported intermittent connection issues early during the warranty period in 2021 and received troubleshooting assistance at the time. The issue later reoccurred and never went away .
Cap Rouge advised they could not assist further due to the age of the battery, the fact it was not returned during the original warranty period, and because the pack had since been opened for inspection. They offered a $100 discount toward a replacement battery.
While I appreciate the responses provided, I was disappointed a more substantial repair or goodwill solution could not be reached given the original fault history and cost of the battery. Distance and lithium battery freight practicality were also factors in not pursuing the matter further.
Below is the photos of what the battery looks like on the inside when it was opened for the first time.
Invoice Number : Order no: 1475Store Location: Caprouge

Caprouge were very helpful with my Electric Bike Batterychoice, especially as the mob I brought the bike off were only interested in trying to sell me a new bike.

Easy to use ordering process.
Great UX

Ordered a ebike charger, realised I didn't need the product upon its arrival. Talked about a refund and they were onboard with it. Anyways life got in the way and 2 months later when I emailed them again. They still allowed to make a return. Very hospitable company.

Cheapest ebike conversion kits in Australia
I bought a full ebike conversion kit in APR 2021, and converted my commuter to make the ride easier. I've done just over 400KM now, and had no issues.
I was able to fit it to my bike pretty easily, and was able to get questions answered by email and phone.
Very quick delivery, and exception service.
Totally recommend if you're looking to convert.