Car Planet Avis 

After experiencing a few problems with car planet with staff not responding back to me regarding small issues
Mashrur at
Customer Relations Support
Was fantastic dealing with my problems and resolved them very quickly with no issues and no questions i’m sure some of the staff at car planet need to take a leaf out of his books as his customer service was amazing
Thanks again Mashrur for your help

They are ok until you have bought the car then they couldn’t care less.

Even when they promise they will call you they don’t.

It’s now 5 weeks since they promised to call and still no call. AVOID this company at all cost

From looking at the car online to purchase it the staff were very helpful and polite and all went very straight forward any questions were answered quickly would recommend this company

What can I say about this company? Except before even considering buying from this dealership, I strongly recommend doing your own research. Read reviews on Google, Trustpilot, and Facebook. The sales team is generally pleasant, although they can be quite pushy and will often promise the world to secure a sale—even offering to swap accessories from other vehicles if that's what it takes.

Shortly after you've paid, you're encouraged to leave a review while you're still waiting for the paperwork to be completed. At that stage, most customers have had a positive experience, so it's understandable that many reviews are favourable. The real test comes after you've taken delivery and driven the car for a few days. If something goes wrong, in my experience, the after-sales service is extremely disappointing. I found the team lacked empathy, repeatedly dismissed my concerns, and made it very difficult to get meaningful assistance.

Instead of relying solely on immediate post-purchase reviews, I would encourage potential buyers to look for reviews written days, weeks or months later, when customers have had time to experience the vehicle and, if necessary, deal with any after-sales issues.
Before deciding to buy, ask yourself the following:

• Why don't they offer a standard 3–6 month warranty, as many other used car dealers do? Instead, they simply refer customers to their consumer rights, yet in my experience they have been unwilling to properly address legitimate issues when they arise.

• Why won't they accept credit card payments? By only accepting bank transfer or debit card, customers lose the additional protection that credit cards can provide under certain circumstances.

• Why are they not affiliated with an Alternative Dispute Resolution (ADR) scheme to help resolve disputes independently?

• Why are they not registered with the Motor Ombudsman or signed up to a CTSI-approved Code of Practice?

With all the above is it because they are selling not fit for purpose vehicles and all the above would give the consumer mores rights against them??

If you want an indication of what the after-sales service is like, simply try calling the after-sales department yourself 01923 932130 (Option 2). If you're lucky, you may only be waiting 30–40 minutes while sitting eighth or ninth in the queue. For me, that speaks volumes about the level of customer support. If you do get through the staff can be a little vague who they are and their position held until you give the car details and the quickly look through the notes and Cara Murphy (after sales manager) will NEVER come back to you directly even when the issues are escalated.

The advertise "150-point inspection" also means very little if the inspection report is not routinely provided to customers. Ask to see it before committing to a purchase.

Finally, I would recommend looking at the Facebook groups dedicated to customers' experiences, including "Car Planet Watford Barnet and Enfield Sales Issues" and "Car Planet – Affected Customers Group", to get a broader picture before making your decision.

This review reflects my personal experience. Please do your own research before purchasing a vehicle from this company. I only wish I had done more of mine beforehand.
YOU HAVE BEEN WARNED !!

There is a need to improve after-sales services.
New joiners require good training.

Avoid Car Planet — one of the worst customer experiences I’ve ever had.
I bought a car from Car Planet on 15 June, and after reaching home, I discovered the central locking didn’t even work. I immediately returned the car the next day expecting them to take responsibility, but instead I have been met with complete silence.
Since then, there have been no updates, no phone calls, no emails, and absolutely no effort from the after-sales team. I requested a refund and yet again I was ignored. They have my hard-earned money, and I’m the one left chasing them for answers.
Selling a faulty vehicle is bad enough, but the way they have handled this afterwards is completely unacceptable. I have two children and need a reliable car for everyday life, including school pick-ups, but Car Planet seem to have no understanding or concern for the stress and inconvenience they have caused.
A company’s true character shows when there is a problem — and Car Planet have shown a complete lack of professionalism, communication, and customer care. Once they had my money, the support disappeared.
I would strongly advise anyone thinking of buying from them to think twice. A car purchase is a big decision, and you need a company that actually stands behind what they sell — not one that ignores you when things go wrong.

Nu recomand ! Am aplicat sâmbătă pt o mașină ,am dat 4 k depozit , au spus ca v-om pleca cu mașina in ziua respectiva , am așteptat de la 12 până la 17:45 și până la urmă au spus ca luni dimineață se rezolvă și putem veni sa luăm mașina , luni nu mai suna nimeni, am sunat am insistat până la 16 nu rezolvasem nimic ! Am cerut depozitul înapoi și au spus “nu avem curent” , am mers acolo, surpriza era curent ! 🤬 am insistat sa mi se dea depozitul și au spus ca nu este rambursabil și ca vor trimite contractul pt a lua mașina! 😤😤😤au trimis contractul în 2 min să îl semnăm și au spus ca mașina până la urmă o luăm marți ! Adică astăzi ! Astazi a mers să ia mașina binenteles ca a trebuit sa mai aștepte … mașina a venit fara presuri ,nu avea Car Retractable Rear Trunk, în portbagaj se afla unul care nu se potrivea mașinii ! Pe bord am observat ca a avut ceva lipit și este deteriorat ! Suntem Absolut dezamăgiți cum au decurs totul ! Binenteles ca la cat de neserioși sunt nu ma aștept să facă ceva în privința nemulțumirilor noastre ! (Mașina nu a fost nici chiar ieftină, 28k) Aveți grijă și nu mai dați bani înainte ca noi!

UPDATE - see below for original review - Car Planet are now refusing to engage with the finance company and collect the vehicle. Ignoring emails from both them and us. This reply is a nonsense.

Four weeks ago the finance company upheld my son’s 30- day rejection after he was sold a car by Car Planet Watford with multiple issues, including a massive hole in the sill. He was told Car Planet would be in touch to arrange collection of the vehicle so the winding down of the finance agreement could be completed. However, Car Planet have so far failed to provide a date for the vehicle to be collected. Terrible customer service. Clearly dragging their heels now. Shocking and should be avoided.

Huge huge thank you to Yassin. He excelled in doing everything and more in providing us an outstanding experience and getting us our dream car at a great value!

E ok Multumesc

Run by teenagers. Vaping whilst serving. Play fighting in the car park. Terrible service.

They also force you to do a positive review whilst sat in front of them. The guy we had even clicked the 5 stars. We swiftly deleted it.

I completely regret buying a car from them. A stupid stupid mistake. The rac warranty is apparently worthless too - many forums and groups discuss it

Great selection of vehicles which were clean. Staff were friendly and the speed of the transaction from arriving to leaving with a purchase, was good. Took a test drive but fuel in the car was minimal. I would recommend that all equipment is checked by a potential purchaser. Mine was missing a tyre inflator kit which was only noticed when I got home. Car Planet would not entertain providing a replacement or a contribution, saying it wasn't with the car when they received it. Not good enough really.

I have not received the manual book for car. Even when I have called 3 times till now.

Told them I have jaguar I pace to trade they told me to bring it in then after travelling over 100 miles they told me they don’t accept electric cars poor experience and poor customer service

I bought my first car from Car planet. I went to view the car however they helped me drive off the car the same day itself. Quick and prompt dealing and even helped finance the car by completing easy steps and minimum formalities. I hope to continue receiving the same treatment when I go for service and other fixings if any.

Overall, the experience was good. There’s the usual sales pitch and negotiation but nothing too uncomfortable or unexpected for car sales. Office had great AC during the heatwave and they offered drinks throughout. The car so far has been amazing and no issues!

However, this is a busy centre and everything takes longer than it should! It took nearly 2hrs to pick-up my car despite completing the bank transfer and documents within 15minutes. A bit disappointing that you have to book in a time which I turned up for, and then an hour and a half later, my car was finally ready. If I could rate these separately, I’d give the pick-up process a 1 star.

The salesperson was very helpful and answered all our questions honestly and was very patient.

Customer service also was very helpful.

i went to car planet as a first time buyer and was very pleased by the service i received from Harrison he was amazing and helpful throughout the whole process and i waled away with the car i wanted for a good price and Harrison made it is main thought to help me with my buying process i would definitely go back there if i needed anything else
thanks for your help Harrison you was a great help

Fantastic! Fabulous! Definitely recommend

I purchased a Peugeot 5008 from Car Planet around six months ago, and unfortunately my experience since then has been extremely disappointing.
The vehicle was clearly not quality-checked properly before delivery. On collection, the left wing mirror auto-fold function wasn't working, and I later discovered that the boot trim had simply been held in place with double-sided tape, which eventually came off. Car Planet fixed both issues.
However, after repairing the mirror, the blind spot monitoring system stopped working, requiring yet another visit to have their own repair rectified.
A few months later, I experienced an engine oil pressure fault, which was diagnosed as a cracked belt affecting the oil system. Again, the vehicle had to go back for repairs. Now, after that repair, I'm once again receiving a "Top Up Engine Oil Level" warning, meaning I have to return yet again.
This is an unacceptable number of issues for a vehicle purchased only six months ago.
What has been even more frustrating is the after-sales service. Every issue has required repeated emails and numerous phone calls. Emails often go unanswered, there is little or no acknowledgement, and waiting times to reach the after-sales team can exceed 30–60 minutes. Chasing updates has become a regular task, which is simply not what any customer should expect after spending a significant amount on a vehicle.
The sales process was smooth and professional, but once the sale was completed, the level of customer care dropped dramatically. A company that prides itself on its reputation should invest just as much in after-sales support as it does in making a sale.
Based on my experience, I cannot recommend Car Planet's after-sales service. I sincerely hope they improve their communication, responsiveness, and quality control, as no customer should have to go through this level of inconvenience within the first six months of ownership.