Car Planet Avis 

Sen was excellent

Ish was very helpful

Absolutely fantastic! Idu was our salesman and he was super knowledgeable, informative and a pleasure to deal with! Great business, highly recommend Idu and car planet!

Nouh was good and very receptive when helping me with my car situation at the watford branch. Would recommend!!!

So far so good - had a very straight forward and simple car buying experience, Jatin helped me through everything and explained all of my options and how things would work, gave me great information on the car and its features, now to wait for delivery!!

This company is a complete and utter joke. Seems like they employ young kids who are manipulated to fleece customers. I paid 5k deposit for a car but they used my deposit money to pay for RAC cover and Super guard paint protection which I explicitly said I did not want!!! This is fraud.. I cannot believe they operate like this until I read the other reviews. Whilst I was there I could see they were trying to pressure people to leave reviews and offering to leave the review on their behalf which I imagine where their 5 star reviews come from.

I have only seen the finance fraud after leaving the dealership which is my mistake for not reading it properly but I have never before encountered such brazen fraudsters masquerading as a legitimate business.

To add insult to the injury, the windscreen wiper was broken and the one of the headlights were not working. Don’t believe their 150 point check. All fabrications… I have 0 trust in this company. They have stopped replying to emails also and when I went to their office to speak to a specific manager, I was told he was not working… I then proceeded to sit in my car and saw him smoking in the corner with the other workers. He saw me and scurried off. This place is a shambles.. please don’t fall victim !! They were literally in the papers some months ago and a simple search online will show you all the fraud they are committing. On one of the websites a former employee has written that the workers were told to create fake accounts and post fake 5 star reviews. Head to the mega centre to see all the vehicles people have returned due to issues which they will supposedly fix but people are waiting months for their cars after already paying. Avoid at all costs.

Great customer service, good deal . If i have to choose again car planet I will do it. Nice experience …

My experience with these guys has been a nightmare!! cars are not checked properly and only focus on getting them out the door and then handle issues later and slowly at the inconvenience of the buyers.

i would like to make clear that a 5 star rating ONLY applies to the aftersales rep Mohammed Muzzaker who went over and beyond to sort my issues out. Mohammed kept in contact and updated me throughout the process. i had bought a vehicle early Sept and shortly after realised the brakes were screeching and the wheel alignment had not been done by Car Planet despite being promised that it will be sorted and then arranged post sale (both promises were false). since the centre was far from me Mohammed arranged the car to be collected and then had it worked on to be ready in two days as i had a planned trip from London to Manchester planned that weekend. Had it not been for him, i was ready to return the vehicle and had my finance company involved by then. i would also like to point out that the company initially rejected my reimbursement for a diagnostic but Mohammed rectified this (though as of 2/11 i'm still waiting or this). a huge thank you for easing this stress but after my experience with Car Planet as a company, i would steer clear for future.

Our experience of buying a car was professional and pleasurable. Our salesman, Rowan Khan, took care of the whole process from start to finish. We are extremely happy with our purchase.

Sen was good

Benjamin was a lovely person to purchase and negotiate with would deffo recommend

5/5 Great costumer service tumps up to Mustafa.

Marshal dost was very friendly

AVOID CAR PLANET WATFORD – Absolutely appalling customer service!

Genuinely one of the worst customer service experiences I’ve ever had. Spending over £16,000 on a car should be an exciting experience, but Car Planet managed to make the entire process stressful, frustrating and thoroughly unpleasant.

The salesman, Fayzaan, was incredibly unprofessional, rude and pushy. I was repeatedly pressured to collect the car before the end of the month because he hadn’t met his sales targets. Why on earth should that be my problem as a customer?

His attitude when trying to sell additional products was just as bad. When I explained that I’d be purchasing a warranty from a third-party provider, he was rude, condescending and belittling, almost speaking to me as though I was stupid for not buying theirs. He regularly used phrases like “lol” and saluting emojis during sales conversations, which I found incredibly immature and unprofessional.

The standard of communication was frankly embarrassing. Fayzaan couldn’t even consistently spell “warranty”, a product he was actively trying to sell me, or “Saturday”. Normally I wouldn’t pick up on spelling mistakes, but combined with his attitude and the complete lack of professionalism, it really summed up the experience.

Prices seemed to change whenever it suited them, particularly delivery costs, and getting a straight answer about anything was almost impossible. I was constantly chasing updates, being given conflicting information and having promises made that weren’t followed through.

I even escalated my concerns to senior management, who were equally disappointing. I was promised callbacks that never happened, and on multiple occasions my phone would ring once before the call was ended, giving me absolutely no chance to answer. It felt as though they were more interested in appearing to contact me than actually resolving anything.

To make matters worse, Fayzaan had the audacity to ask me to leave him a 5-star Trustpilot review before I’d even received the car, and then asked me to send him a screenshot proving I’d done it. The cheek of asking for a glowing review when the service had been so dreadful is unbelievable.

And after all that, when the car finally arrived, it had just 10 miles of fuel remaining. Not even the courtesy of ensuring a customer who’d spent over £16,000 had a reasonable amount of fuel in the vehicle.

The entire experience felt like it was about hitting sales targets and squeezing more money out of me rather than providing anything resembling decent customer service.

I’ve genuinely never experienced such a shocking lack of professionalism when making a purchase of this value. Even escalating matters to management achieved very little.

My advice? Stay well away from Car Planet Watford. Once they’ve got your money, don’t expect decent communication, accountability or customer care. I certainly wouldn’t purchase from them again.

Review for Car Planet Barnet

Part ex-changed my car and Car Planet said on 30/09 they would settle my figure with my previous finance lender - MotoNovo. So tell me why a month later my payment has still been made to MotoNovo and my balance is still showing as outstanding. So now I’m paying for two cars instead of one. Shocking service.

Update two days later - countless calls to Car Planet. Nobody helps. Transferred calls group drop out. Or they hang up. Promises of call backs are false. No reply to emails. Shocking after sales support. Wish I never purchased here. I’m such an unhappy customer right now.

Update one week later - still no resolution. Reached out after 20+ calls - chasing daily. Acted like I was bringing news to them so clearly the settlement agreement was missed. One week later still having to chase even after sending an updated settlement letter - which is reduced now thanks to my payment last week which should never have been.

Beyond painful having to deal with this team. Would never recommend. How hard is it to call with an update? Rushed my purchase through and dumped me since.

Will keep chasing them as their admin mistake is costing me money; my time; my patience and affecting my wellbeing.

Also - take a look at their copy and paste reply on Google. Generic and robotic. Nothing personal. That email they recommend to contact them on doesn’t even work. Didn’t reply or acknowledge my email.

Go to an approved user trust me.

In reply to the response below:
Emailed 27/10 at 07:27am to b.demir@car-planet and support@car-planet.
You don’t reply to the WhatsApp either - messaged Friday and again today (02/11). Hope you find the email and WhatsApp message that previously worked but mysteriously isn’t now. My money is gone pre-Diwali due to your negligence not mine. And now you have your purchase completed - turned a blind eye. Your service is abysmal.

Great experience, very knowledgeable and fast working. Mashal Dost was very helpful with my experience.