Car Planet Avis 

We picked up our new car last Saturday, 2 days afterwards my wife was driving it and the clutch pedal dropped to the floor leaving her in a very dangerous position luckily nobody was hurt or affected.
I have to question the thoroughness of the claimed 150 checks they carry out…..!
There was damage in the car that was not specified to us even on the video tour also that I had to argue about when making out deal.
Turns out after paying for a garage to diagnose the defect (Car planet said they would reimburse) that the car needs a full clutch hydraulic system and flywheel and clutch kit to make the vehicle safe to drive…..!
Myself and my wife are constantly calling, waiting around an hour for an answer to be fobbed off with someone will get back to us.
I went into the chat and was assured someone would be in touch, nothing…!
Currently we have an undrivable dangerous car sat on our drive with no support whatsoever.
Next step for me is full refund and they can come and collect the car on a recovery truck.
I won’t even go into how long we waited around to collect the car despite having a booking but you will get the picture!
Avoid like the plague……!
You have been warned

Thanks to Mashrur in Support, Car Planet have now spoken to me in depth and taken action over my grievances with them. So if you do have issues and not getting anywhere with the After sales team ask for the support team or Trustpilot obviously gets results. :-)

i went yesterday to look at cars. the staff were so attentive welcomeing and helpfull. i was lookes after by Albion at no time did i feel pressured he went through everything with me patiently and i came away buying my car. i felt overwhelmed with all the cars there and didnt know where to start Albjon l. albjon looked after me amazingly

Quick and professional.
Very helpfull Staff.

Hi car planet after sales team.

Please can you confirm why no one has attempted to call me? My original post you responded asking me to email you, this i have now done twice to cara, aftersales and support. I have the delivery receipts for the emails and yet no one has still been in touch. I have also supplied your email reference number, the car reg and my contract details again. Yet still no response.

I would really appreciate a call back or better still the opportunity to come in a see you in person to discuss this matter.

Im in the area this Saturday so would be the perfect opportunity.

Please do let me know by return email

Absolute chaos! So disorganised, keys lost no one had a clue who was doing what, where cars were, it took six weeks for them to transfer ownership and send my logbook still waiting for my service book! Waited a good 2 1/2 hours to take delivery of the new car to then find out it wasn’t ready to go as a warning light was on, no updates. Nothing shocking.

Short summary: DID NOT HAVE MY DRIVER'S LICENSE RETURNED TO ME after my test drives despite me asking for it back. I got it back AFTER A WEEK of me repeatedly contacting them to arrange to have it posted to me (it takes me too long to travel there again). It was an extremely frustrating and stressful experience.
More detailed account of my negative experience:Firstly, at the consultation, I highlighted to the sales person of my concerns with regards to wet timing belts of the cars from the Stellantis group, as they require more upkeep and are more likely to fail. He told me that, all cars break down from time to time. I felt this was a very dismissive comment. When I explained a few times that I need to take a minute to think, he asked me, "if you don't mind me asking, what do you have to think about." I was considering paying a huge sum in cash for a car and I feel that I am allowed to take some time to consider things.
I felt that it was less of a consultation but that I was being pressured into making a decision. When I went on my test drives, the sales person was checking his phone on a few occasions, which I felt was unprofessional.
After my test drives, I requested for my licence to be returned, he said "I will in a bit, my manager has it." After the long sales pitch in which several more grand was added to the initial price, I felt pressured to decide. Suddenly the salesperson and his manager were sitting across from me and asking me for my reasoning, which made me feel quite uncomfortable. I explained that I needed time to think and forgot to ask for my license back for the third time.
Whilst on my long journey back home from the dealership, I realised the mistake and called them. It took many calls to eventually get to speak to the sales person I met with. After several promises that he will call me back in "5-10 minutes," to which he did not. I spoke to him late that day. He communicated to me he will post it to me (he already took my address during the sales pitch). I requested that he email me with confirmation once it has been put in the post. He agreed, and never emailed.
The next day, after calling many times again, I managed to speak with another representative. He had my license in hand and told me it has not been posted. Again I requested for a confirmation email. I never received an email.
I called again later that same day and spoke with a lady. She told me she will handle it and that she will contact me before the end of the day with information that me license has been sent. She did not contact me. So I called 15 minutes before closing time again. Out of sheer desperation, I asked the gentleman working at the call centre to help me as no one from Car Planet Barnet was sympathetic and supportive. He was the first person to be sympathetic of this situation and explained that he will take care of it.
On day 3, I finally received an email from one of the managers telling me that normally people return to pick up their licence but on this occasion they will post it. This certainly made me quite angry as I was told that my license was posted three days ago. He asked for my address again via email, even though they have it on the system and I had already said it many times to the representatives I spoke to on the phone.
What I was even more surprised by was that the manager told me that he will post my driver's license in 2 days time (why not immediately?). I eventually received my driver's license back 1 week after my visit to Car Planet Barnet.
This has been really difficult as I was unable to go see other cars and I no longer felt reassured to return to Car Planet to complete a purchase.
In the emails I received, it was repeated to me several times that "We are one of the UK's largest car supermarkets, stocking over 2,000 vehicles across our group and retailing in excess of 1,500 vehicles every month. Our team is committed to delivering the highest level of customer service, and we continuously support and develop our staff to ensure our customers receive the best possible experience." I was confused as to why there was the need to stress this to me. Surely, if what you state is true, I would not be having a week of continuously chasing you up to have my licence (which you forgot to give back to me) posted to me.
I understand Car Planet Barnet will reply to this review and explain that this issue has been resolved. It has been resolved because for 3 days, I contacted and called your branch repeatedly via phone and email. When I did get to speak to someone, I explained the situation, gave my address and asked kindly for support. I was met with very few sympathetic listeners who were willing to help me. Even then, it took a week to resolve this. I worry what may have been the case if I didn't chase up on this matter.

Angel's response and helpfulness was fantastic.

Sales process great, not too much pressure and lovely car bought, good P/ex and all done in one trip. Why 1 star? - as everything was done in a day and our p/ex had a private plate on, CarPlanet held a £150 retainer until the replacement V5C was supplied by DVLA - fair enough - DVLA unusually took over two weeks to do this, but as soon as it was received it was sent to CarPlanet, this was acknowledged on 24.05.26, here I am on 09.07.26 still chasing (almost daily) for our £150 refund to be processed. Wasted hours on hold, sent WhatsApp messages and emails regularly and just keep getting empty promises the payment will be forthcoming. Totally soured the purchase over something small that could have easily been avoided - shame!

The after-care team is absolutely atrocious. I’ve been trying to call them to resolve a problem all day and nobody is willing to call me or make the effort to resolve this problem.

Car planet is great at selling, terrible if they make a mistake or need any help after buying. Car planet miss sold me a car with an 8k mileage discrepancy (sold at 23k, MOT completed with them says 31k). Upon raising this with them over multiple forums (phone call, email, WhatsApp) and speaking to multiple members of their team with no real processes in place they have proceeded to ignore my follow up emails after saying I would hear back 3 days ago. Would not recommend, in fact would actively recommend you go elsewhere.

Very happy with the whole process from the beginning to the end!
Staff very professional and knowledgeable , answered to all our questions .
Thank you!

Had my surname miss spelt but will be mended but apart from that it was good

After making several complaints the manager of Car Planet acknowledged my complaint on the 6/7/2026 I was informed that I should get a refund of my £3000 in 3 to 5 days. Why did it have to take me making several complaints to various people I dont know before someone actually speak to me and resolve the matter?I will see what happens next.

This place is awful. So quick to take £500 deposit from you and lie saying it’s refundable….it is NOT!!! The amount of people who have brought dodgy cars that shouldn’t pass the MOT is shocking. They are being reported to watchdog, crime watch, the law and whoever else to get this place shut down immediately. Please do not be fooled by their lies like a lot of us have done. They are using dodgy mechanics

Quick and informative. Fayzaad was excellent and very professional.

PLEASE read reviews and AVOID car planet! I wish I had! There are so many in the same position.

I purchased a Volkswagen Tiguan end of September 2025. Was encouraged to take out RAC warranty with it and was told we’re covered if absolutely anything goes wrong with it (not including brakes or tyres).

Not even 24 hours after collecting the car, it went into limp mode whilst crossing the dartford tunnel. Putting myself and my family at dangerous risk.

It took weeks for them to fix this issue. I also asked for them to service the car upon returning.

After collecting the car. I then received two fines for the dartford and Blackwall tunnel for my old car that I part exchanged. Turns out they ‘lost’ my log book and never changed the owership over. After calling and emailing and threatening to go to trading standards, they suddenly found my log book. But I still had to contact all the relevant people to get the fines changed.

Then 7 weeks after purchasing the car, the car broke down again and the battery had gone. Again more chasing car planet, taking it to another mechanic to get this fixed.

At this point I wish I had given the car back the day it went into limp mode to be honest.

Then in December, the service management light appeared. So more chasing to see why this was happening if it had a service in October. I was told it was done, sent over an invoice for the service and told to go to a garage and get it taken off my self.

Now 9 months later, driving to work, my car just stopped. The engine has gone. I have conatcted car planet by email 3 times in the last week and no one has got back to me. This company are cowboys. I am in process of going through the RAC warranty that I was pushing into purchasing to be told they may not cover it.

The whole situation is disgusting. £16000 car finance and I have been sold clearly a faulty car because there has been issues with it since purchasing in September. I will be going to trading standards.

Car planet will not get away this and I will not accept a faulty car. I will be taking this further.

There are loads of people on a Facebook group who are having the same problem. Please go and look before even going to this horrendous company and honestly the negative reviews are real.

This has put me into serious depression. And they are selling loads of faulty cars and not taking any responsibility for them. This company should not be operating and police should be involved.

Update: car planet have replied below to say they can’t see my case. I have everything on email regarding everything that has gone on since September. Don’t let this company fool you.

Jario was amazing help when i purchased my bmw. Based in barnet

My son helped me to get the car from you.