Cardsdirect Avis 10 684

On 11/10 I called customer service and the representative that assisted me with an order was not well-trained and admitted, as she was placing my order, that she had little knowledge as to how to assist me with fees and shipping questions that I had. So I asked to speak to a supervisor and she informed me that there were none there to help since the office had closed while we were on the phone (she placed me on hold for well over 30 minutes). I had told her that I needed to make sure that shipping was expedited to meet a very important deadline so she was aware of the urgency of my needing a rush shipment. I told her I could not wait until the next day to follow up as I was leaving on a flight first thing the next am on a work trip, but she assured me that her screen told her that I would receive the order by 11/15. Unfortunately, that was not the case when I received tracking information via email a couple days later showing an ETA of 11/18, which is past the deadline that I needed to meet. This has caused serious negative consequences for me at work. On 11/14 I had to take the time to call customer service while still on my work trip, to inquire into the shipping issue. A supervisor answered my call and he informed me that that there are always supervisors on call and the representative I originally spoke with should have been able to get assistance for me with my urgent shipping request, which suggested that the rep wanted to finish with me rather than call a supervisor to help since it had gone passed 6:00 closing time by the time she got back in the phone with me. He told me that all your representatives are well-trained and suggested that the representative I spoke with may not have made any mistakes, since he didn’t hear the conversation, which implied that I was not acting in good faith. I was upset that he would make such a suggestion. In addition, she quoted me a price and then told me to wait on hold as she asked a colleague and then suddenly the price went up by over $100, even though I had a coupon and a credit from last year’s order mishap. We order cards from your company every year and to have received such negligent/poor customer service on two different occasions about the same order by both a representative AND a supervisor is concerning and disappointing! Last year we experienced issues with our order but we gave your company another try. I am hesitant to put my trust in your customer service team, even though I see quality in the cards that you produce.
I would love to speak to manager who might be interested in hearing about my experience without suggesting I’m in the wrong, being untruthful, or at fault.

Cards are great quality however I am not happy with the way the signatures came out. I thought you wouldn't be able to tell they were printed on card they look a little pixilated.

User-friendly website, very thorough. Only drawback was not being given an estimated delivery time once the order was placed. I understand this step can take some time, but it would be an improvement.

Perfect. On time. Loved the discount

Very pleased with the card quality and quick delivery.

The cards are beautiful! I love that I can customize them and for the first time we added two photos on the top inside flap which were also great. I think we received them within a week of ordering which was surprisingly quick. Also, the website is very easy to navigate. I would always recommend Cardsdirect!

I tried to place an order on the weekend and there was no support available so I ordered from another company.

Loved the ease of ordering and design choices

Mostly easy to review available options for creating card but still leaving enough to personalize

Love the Christmas cards. Very easy to customize and they arrived quickly. I have ordered from CardsDirect several times and always know the cards will be high quality.

Simply great product, great service!

The cards arrived as requested. On time and printed properly. I am happy with my purchase.

It was easy to personalize our cards and they shipped quickly. Very happy with how they turned out.

The ease of ordering customized cards, the selection, and the finished product are what keeps me returning to Cardsdirect for my customized needs. The birthday cards are always the highest quality and look so festive!

Cards were beautiful I picked a style, personalized it, and it turned out fantastic. Mailed on time. All good

Quality product and value.

Having used CardsDirect for many years, I continue to be pleased with the results. Also, and very important to me is the ease I find in uploading a special photo taken by my husband and using it instead of photos or art available on the website. The delivery speed for my projects is amazing!

Great product and great service from John!

Signatures turned out better than expected and the cards are good quality. The delivery was prompt was well.

Every Christmas Holiday I order cards from Cardsdirect and I am never disappointed. Quality of the cards and envelopes are great.