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Lisez les avis des autres

Noté 5 sur 5 étoiles

I love Carfume, have used their products since they came out. Customer Care is always top notch, they care. It is with trepidation though when you go for a new smell for your car, your in there ever... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Honestly the only car airfreshners I'll use, always had great customer service with any issues. But the scents these guys make smell better than the original thing and long lasting too from there hang... Voir plus

L'entreprise a répondu

Noté 1 sur 5 étoiles

Order the new Hawaiian limited edition air fresheners.Bloody smells absolutely disgusting. Smells like something you’ll clean your bathroom out with. Did contact customer service for a refund, but the... Voir plus

Noté 2 sur 5 étoiles

Edit, I contacted carfume asking for advice on what to use to help remove it. Was told baking soda and unfortunately it hasn’t made any difference. The fragrance was lovely but unfortunately it l... Voir plus

À propos de l'entreprise

  1. Magasin d'accessoires automobiles

Informations provenant de diverses sources externes

Carfume creates the best premium fragrances and products to make your car smell amazing! Choose from dozens of popular scents and add give your next journey a flash of happiness!


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

2 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Aucun historique récent de demande d’avis

Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.

A répondu à 33 % de ses avis négatifs

Répond généralement dans un délai d'une semaine

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

3,8

Tous les avis

(1 555)

82 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Perfect

I moved to carfume from drift as after the first month it was so disappointing and wouldn’t last. So far i am very happy with carfume. Smells amazing and lasts!!!!

7 juillet 2025
Avis spontané
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Réponse de Carfume

Thank you for your review.
It is much appreciated.

Carfume Customer Service

Noté 1 sur 5 étoiles

Refused to cancel the order despite my…

Refused to cancel the order despite my contacting minutes after placing the order as I had subsequently seen the poor TP reviews. Less than professional response and said they don’t have to cancel anything by saying it was in process which was untrue as it was hours before any dispatch email was sent. Refusal to cancel but have since spoken to numerous people on Facebook who have said the exact same. Keep your money as this company is unfriendly, unhelpful and just downright poor.

3 juillet 2025
Avis spontané
Noté 5 sur 5 étoiles

Really quick delivery and the product…

Really quick delivery and the product was well packaged. I received the Jamaican Bum Bum fragrance and it smells amazing. The air freshener looks really pretty too. I would definitely continue to use this company. Recommended.

1 juillet 2025
Avis spontané
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Réponse de Carfume

Hello Sarah and thank you for your review.

We really appreciate it.
Thanks for being a Carfumer!

Carfume Customer Service

Noté 5 sur 5 étoiles

I never thought a car fragrance could…


I never thought a car fragrance could actually change how I feel about driving — until I discovered Carfume. From the moment I clipped it in, my entire cabin was transformed. This isn’t your average cardboard air freshener — this is luxury bottled.

I went for the Platinum Collection, and the scent I chose was “Oud Wood” — rich, warm, and seriously premium. Think high-end cologne meets five-star hotel lobby. It lingers perfectly, never overpowering, and lasts far longer than I expected.

What I love most is the aesthetic. The crystal-style bottle with the gold accent looks sleek, not tacky — like something out of a designer boutique. It turns heads when people get in the car. “What’s that smell?” becomes a regular question… in the best way.

And the best bit? It actually makes you want to keep your car clean. Something about that luxury scent in the air makes the whole vehicle feel fresh, tidy, and on point.

🔹 Scent: 10/10
🔹 Longevity: 9/10
🔹 Design: 10/10
🔹 Overall Vibe: Immaculate.

If you’re looking to upgrade your car experience, trust me — Carfume is worth every penny. Your car deserves to smell this good. 👃🚘🔥

24 juin 2025
Avis spontané
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Réponse de Carfume

Hello Oliver and thank you for your review.

We really appreciate it.
Thanks for being a Carfumer!

Carfume Customer Service Team

Noté 1 sur 5 étoiles

This is my first time ordering and I am…

This is my first time ordering and I am so disappointed, for over £10 I was expecting it to actually have a smell, but the Cork doesnt make any smell, is this normal? Super disappointing

Edit: Spare cork never arrived, so my 1 star review remains. Buy elsewhere, much cheaper and better quality would be my recommendation

19 juin 2025
Avis spontané
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Réponse de Carfume

Hello Rebecca,

We ask that if customers have an issue with any of our products, that they make contact with us in the first instance to give us the opportunity to resolve the issue.

If we are unaware of an issue, then we are unable to put it right.

I have checked our system and at the time of writing, no email has been received.

I have emailed you with a resolution.

A pack of corks was shipped to you on 20/06/2025 - Royal Mail POD shows delivered on 21/06/2025. I have emailed you the tracking information.

Carfume Customer Service

Noté 1 sur 5 étoiles

Horrible products

I last ordered a carfume air freshener in 2018 which was great so I decided to order again in 2025, 3 different ones. They quality of these have dropped significantly. You can only smell them when your stick your nose against but you simply can't smell in the car.

6 mai 2025
Avis spontané
Noté 1 sur 5 étoiles

MELTED THE INTERIOR OF MY CAR

DAMAGED MY CAR. The product has been in my car about a week or maybe two - I opted for Creed, looks good, smells good. BUT as others have said, the product will melt your plastic interior. My air freshener is was hanging off my rear view mirror, and as I was driving today i noticed a drip - realised the wooden cork is really saturated, to the point its dripping product into my car (I literally haven't touched it since fitting it so its not a case that its been shaken or anything like that), and on closer inspection, where its been dripping down into my car its melted the plastic. Luckily in my cup holders, so not majorly noticeable - but would hate for it to have been somewhere more noticeable. Ultimately, either the fragrance, or the carrier oil for the fragrance will melt plastics if it comes into contact with them - including your car. I think carfume will be getting a few claims for damages having seen multiple other similar reviews with damage to cars - they definitely might want to look at their products to limit their liability for damages.

30 mai 2025
Avis spontané
Noté 5 sur 5 étoiles

Email on the weekend stating the ari…

Email on the weekend stating the ari freshener didn't have any smell to it.
Quick got a reply with a 'faulty cork' they've sent new croks & a gesture of good will have also added a refill for me!
Perfect 👌🏻

27 mai 2025
Avis spontané
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Réponse de Carfume

Hello and many thanks for your review. We really appreciate it.

Carfume Customer Service

Noté 1 sur 5 étoiles

Subscription rip off

Ordered one set of air fresheners and three months later another set arrived. On querying this I was told I had signed up for a subscription, whichI hadn't. This company signs you up without your knowledge. Avoid .

19 mai 2025
Avis spontané
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Réponse de Carfume

Hello and thank you for your review.

Customers are presented with clear choices as to whether they wish to purchase a 'one-off' or subscribe.

Staff do not have access to customer details (we only see the last 4 digits and card type for identification purposes), therefore we cannot, and do not, sign customers up for subscriptions.

Customers are able to edit or cancel their subscriptions at any time through their account. However, this needs to be done in sufficient time to prevent the next order from being processed, as we are unable to cancel beyond that point.

Carfume Customer Service

Noté 5 sur 5 étoiles

Smells great

Smells great, order process and delivery was easy

8 mai 2025
Avis spontané
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Réponse de Carfume

Hello David and thank you for your review.

It is much appreciated.

Carfume Customer |Service

Noté 5 sur 5 étoiles

Impeccable Customer Service.

Item arrived damage I contacted customer services and it was no trouble. The people at carfume swiftly sent out a replacement impeccable customer services thank you all at Carfume

2 mai 2025
Avis spontané
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Réponse de Carfume

Hello Natalie and thank you for your review.
It's really appreciated!

Carfume Customer Service

Noté 5 sur 5 étoiles

10/10

i was gifted carfumes brand new scent and it’s lovely! order arrived quickly and packaging is well presented. 10/10

2 mai 2025
Avis spontané
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Réponse de Carfume

Hello Immy and thank you for your review.
It's really appreciated!

Carfume Customer Service

Noté 5 sur 5 étoiles

1000% reccomend

I recieved it in a matter of 2 days, the packaging and the product itself is top quality the scents of the air freshners are amazing they arent too strong like most other brands, the scent also last a few weeks which is amazing, the air freshener is so easy to put in your car and looks really cute in the car.

2 mai 2025
Avis spontané
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Réponse de Carfume

Hello Georgina and thank you for your review.
It is much appreciated.

Carfume Customer Service

Noté 5 sur 5 étoiles

Very pleased with my purchase

Very pleased with my purchase, lovely fragrance for my car, highly recommend.

10 mars 2025
Avis spontané
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Réponse de Carfume

Hello Nicolae and thank you for your review. It is very much appreciated!

Carfume Customer Service Team

Noté 5 sur 5 étoiles

Amazing quality and smells EXACTLY like the perfumes!

I officially will not be going anywhere else but Carfume for my cars air fresheners now. The smell is just like the perfumes and it lasts, you can even smell it after being in the car for some time! It lasts ages as well! Amazing value for money and is the only car freshener product (and I have tried lots) that I have been really impressed with! Recommended to my husband, parents and friends!

25 avril 2025
Avis spontané
Logo de Carfume

Réponse de Carfume

Hello Emma and thank you for your review. It is really appreciated!

Carfume Customer Service Team

Noté 1 sur 5 étoiles

Bad….

If I could rate this lower I would. SO ridiculously pricey. And can never actually smell the scent. Also why do they always leak. Such a rip off.

24 mai 2024
Avis spontané
Noté 1 sur 5 étoiles

Damaged Car

Damaged Car

As others have said, despite using following the instructions perfectly, I returned to my car yesterday and it’s damaged the interior of my car. It’s the whole plastic / material section where the gear stick sits, but the whole surround to it, not the gear stick skirt. I dread to think how many hundreds of £’s this will cost to repair. If I stop anyone from buying these and suffering this, the review is worth it. PLEASE DO NOT PURCHASE.

20 avril 2025
Avis spontané
Noté 1 sur 5 étoiles

SCAM and unhelpful team

After purchasing an order, they ask if you would like to add more products with a discount, do not do this! I made the mistake of doing this, and it changed my order from a one time purchase to a subscription without me realising. I only found out when they recently took money out of my bank and I received an order confirmation email. I was confused and concerned so I emailed the team straight away, this was on a Saturday so they didn’t reply until the Monday. They said that they cannot cancel my order and if I wanted a refund I would have to pay for my order to be returned to them after it arrives. I was very unhappy about this so I looked deeper into what had happened and then sent them proof of the fact I had originally ordered one time purchases of the scents. They have completely ignored me and this is the second problem I have had with this company. Never buying from them again!!!

12 avril 2025
Avis spontané
Noté 5 sur 5 étoiles

Positive experience

I can't speak to the quality of the product (see below), but I appear to have had a different experience to many. I ordered for the first time, and it didn't arrive. After an exchange of emails with Jeff (who also gets mentioned in other reviews), I requested a refund, and having just checked my credit card statement, the refund was processed on the same day. Things do go missing in transit occasionally, but I cannot complain with the speed the refund was dealt with.

10 avril 2025
Avis spontané
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Réponse de Carfume

Hello and thank you for your kind comments. It is much appreciated.

Carfume Customer Service

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