Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
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Lisez les avis des autres
Thank you Liam for letting me do a return and sending me the other stuff. Very good, quick communication by email . I highly recommend using this company.
Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. H... Voir plus
L'entreprise a répondu
5 stars Really impressed with the customer service I received from NOIR. My aroma diffuser developed a fault shortly after I received it and stopped producing mist. I contacted support and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
NOIR was founded in 2021 to bring real luxury to car fragrances, no gimmicks, just quality blending, considered ingredients, and packaging that actually reflects what's inside. We've served hundreds of thousands of customers across the UK and beyond, and we're still growing. Once you go NOIR, you never go back.
Coordonnées de contact
NOIR, STS House, Bristol Way, SL1 3QE, Slough, Royaume-Uni
- info@noir-store.co.uk
- noir-store.co.uk
4,8
Excellent
440 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Beställde en jacka men den överenstämde…
Beställde en jacka men den överenstämde med bilden, den var så kort att fickpåsarna syntes vidare var den herrknäppt. Tog kontakt med företaget som sa att returportot skulle kosta 200:- så de erbjöd bara 15 % i retur, lite för en oanvändbar sak.
30 octobre 2026
Avis spontané
Great service from Liam Walker over an…
Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
3 novembre 2026
Avis spontané
Thank you Liam for letting me do a…
Thank you Liam for letting me do a return and sending me the other stuff. Very good, quick communication by email . I highly recommend using this company.
30 octobre 2026
Avis spontané
Amazing customer service
Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. Highly recommend
24 octobre 2026
Avis spontané
Réponse de NOIR
Dear Alexandru,
Thank you so much for the 5-star review! While transit damage is rare, our priority is always to put things right instantly, so getting a brand-new diffuser dispatched the very next day is the exact standard we hold ourselves to.
We’re thrilled to hear that you’re loving the fragrances and enjoying your drives! Thank you for the high recommendation and for being part of the NOIR family.
Best regards,
The Noir Team
Absolutely would recommend this company…
Absolutely would recommend this company nearly a year i have had my diffuser, i thought i would get back in touch with them has it stopped spraying the product but a few emails to liam and his response was almost immediate and his knowledge in solving the issue was brilliant a+
23 octobre 2026
Avis spontané
Réponse de NOIR
Dear Gary,
Thank you so much for taking the time to leave such a brilliant 5-star review! We love hearing that you’ve enjoyed your NOIR diffuser for nearly a year. True customer support shouldn't end after month one, we’re always here to keep your unit running smoothly for the long haul.
Liam’s technical knowledge and rapid responses are second to none, and getting an "A+" shout-out put a huge smile on his face. Thank you for your continued trust and recommendation, here’s to many more fresh miles ahead!
Best regards,
The Noir Team
I was dealing with a gentleman called…
I was dealing with a gentleman called liam he was very professional and responsive and he was went above and beyond with the customer service. Big shout out to him and the rest of the noir team
22 octobre 2026
Avis spontané
Réponse de NOIR
Dear Nabeel,
Thank you so much for the 5-star review! Hearing that Liam went above and beyond to provide professional, responsive care is standard we strive for every single day.
We’ve passed your lovely shout-out directly to Liam and the rest of the NOIR team, they’re all smiles! Thank you for being such an awesome part of our community, and enjoy every fresh mile on the road ahead!
Best regards,
The Noir Team
Waste of money
Waste of money, customer service is rubbish
Bought the car aroma diffuser, worked well for a month i had it, only used for a few hours in that time on and off, in the car mode as always kept in my car
Stopped working blows the mist out with no scent even though the liquid bottle is near enough full
Waste of money
21 octobre 2026
Avis spontané
Réponse de NOIR
Dear Miller,
We are truly sorry to hear about your experience! Having your diffuser stop diffusing scent after a month of light use is completely unacceptable and nowhere near the standard we hold for our hardware or our support.
When mist comes out without fragrance despite a full bottle, it usually indicates a clogged nozzle or an issue with the diffusion mechanism, both of which we fix instantly. We’d love the chance to put this right. Please email Liam Walker directly at orders@noir-store.co.uk with your order number.
Best regards,
The Noir Team
Customer service is 2nd to none
Customer service is 2nd to none, had an slight issue which was resolved, quickly, efficiently and without question. I would recommend this product and company wholeheartedly.
Thank you
21 octobre 2026
Avis spontané
Réponse de NOIR
Dear Martin,
Thank you so much for taking the time to leave such a generous 5-star review! Hearing that our customer service was second to none, and that your issue was resolved quickly, efficiently, and without question is the absolute highest compliment our team could receive.
Providing a seamless, zero-friction experience is what we strive for every single day. We’re so grateful for your wholehearted recommendation and are thrilled to have you in the NOIR family. Enjoy every fresh drive ahead!
Best regards,
The Noir Team
Had an issue with diffuser
Had an issue with diffuser, Liam Walker was on hand as always to sort it in a timely manner. Nothing is too much trouble, high level of customer service and would recommend to all. Thank you Liam & the rest of the team, keep up the great work
20 octobre 2026
Avis spontané
Réponse de NOIR
Hello Kays,
Thank you so much for taking the time to leave such a generous 5-star review! Knowing that Liam was on hand as always to get your diffuser sorted quickly means the world to us. "Nothing is too much trouble" is the exact benchmark we set for our team.
We’ve passed your lovely message directly to Liam and the rest of the customer support department, they’re over the moon! Thank you for your continued trust and recommendation, and enjoy every fresh mile ahead!
Best regards,
The Noir Team
I had a problem with my diffuser i…
I had a problem with my diffuser i emailed the company and was contacted straight away by Liam Walker he dealt with my problem straight away top man great customer service
14 octobre 2026
Avis spontané
Réponse de NOIR
Dear Malcolm,
Thank you so much for the 5-star review! "Straight away" is the exact standard we aim for when a query comes in, you shouldn't have to wait around to get your diffuser sorted and back in action.
Liam is indeed a top man, and we’ve passed your kind words directly over to him and the rest of the customer support team. Thank you for being part of the NOIR family, and enjoy your fresh drives ahead!
Best regards,
The Noir Team
Great Customer Services
Great Customer Services. Liam Walker made every effort to make sure i am satisfied. Sadly i couldn’t give 5 stars due to the product because the diffuser has had lots of issues all of which got sorted due to good after sales service. I have said if i have another issue with this £50+ diffuser i will update this review and rate it low.
9 octobre 2026
Avis spontané
Réponse de NOIR
Dear Wajid,
Thank you so much for taking the time to leave an honest review and for recognizing Liam Walker’s efforts to ensure you were looked after.
We completely understand your perspective, when you invest £50+ in a luxury diffuser, you expect flawless, uninterrupted performance right out of the box. While we're glad Liam was able to resolve each hiccup swiftly, you shouldn't have to experience ongoing issues with your hardware.
Please rest assured that Liam and our team remain directly at your service. If your diffuser gives you even the slightest trouble moving forward, please reach out to us right away so we can make it permanently right for you. Thank you for giving us the opportunity to support you, and happy driving!
Best Regards,
The Noir Team
Very solid company with great products
Very solid company with great products. Whats been very impressive is their customer service. I had a faulty product which can happen but Liam Walker has been super at finding a solution and always communicate swiftly, highly recommend
1 octobre 2026
Avis spontané
Réponse de NOIR
Dear Simone,
Thank you so much for taking the time to leave such a great 5-star review! You nailed our core philosophy, while rare product faults can happen, our priority is always to stand behind our hardware and find a swift, hassle-free solution every single time.
We’re thrilled that Liam Walker provided the fast, clear communication you deserve. We’ve passed your kind words directly to Liam and the rest of the team. Thank you for recommending NOIR, and enjoy every fresh drive ahead!
Best regards,
The Noir Team
5 stars
5 stars
Really impressed with the customer service I received from NOIR.
My aroma diffuser developed a fault shortly after I received it and stopped producing mist. I contacted support and Liam Walker was extremely helpful throughout the whole process.
Liam talked me through a few troubleshooting steps, arranged a replacement diffuser head to try, and when that still didn’t solve the problem he quickly arranged a brand new replacement unit for me.
Communication was quick, helpful and professional from start to finish, and the issue was resolved without any hassle.
Big thanks to Liam Walker for the great support. Really good customer service and I’d definitely recommend NOIR based on my experience.
14 octobre 2026
Avis spontané
Réponse de NOIR
Dear Max,
Thank you so much for taking the time to share such a detailed 5-star review! While we’re always sorry when a unit encounters a glitch, you’ve described our exact customer service promise: trying quick troubleshooting first, sending replacement parts, and stepping up with a brand-new unit if that doesn't solve it.
Providing zero-hassle accountability is what we stand for at NOIR. We’ve passed your generous words directly to Liam Walker and the whole support team. Thank you for your recommendation, and enjoy your fresh drives!
Best regards,
The Noir Team
Liam walker was great to talk to he…
Liam walker was great to talk to he sorted my query out straight away no messing about great customer service
14 octobre 2026
Avis spontané
Réponse de NOIR
Dear Mohammad,
Thank you so much for the 5-star review! "No messing about" is the exact standard we aim for, when you have a query, you deserve direct, friendly, and instant support so you can get back to enjoying your drive.
We’ve passed your kind words directly over to Liam and the rest of the customer support team. Thank you for being a valued part of the NOIR family, and enjoy your fresh rides!
Best regards,
The Noir Team
The fragrances are delightful
The fragrances are delightful, not had air freshener like this before and they last a lot longer than I thought they would, can't wait to try the diffuser, looks awesome.
Can't fault the customer service...their bang on the money.
You Got To Try It For Yourself...
1 octobre 2026
Avis spontané
Réponse de NOIR
Dear Devon,
Thank you so much for taking the time to leave such an awesome 5-star review! Hearing that our perfume-grade scents are lasting even longer than expected and that our customer service hit the mark is music to our ears!
We can't wait for you to get your diffuser set up and looking sleek in your car. Thank you for giving such a strong shout-out to fellow drivers looking for a better air freshener experience. Enjoy every fresh drive ahead!
Best regards,
The Noir Team
Great customer service I’ve had my…
Great customer service I’ve had my diffuser for a while now and the rubber nozzle perished they sent not one but two new nozzles out to me for free instantly
1 octobre 2026
Avis spontané
Réponse de NOIR
Dear Danny,
Thank you so much for the 5-star review! We love hearing that you’ve been enjoying your NOIR diffuser for a long time, and when natural wear and tear happens, we believe in keeping your unit running smoothly with zero hassle, and extra spares on us!
Providing instant, free replacement parts is just our way of thanking you for staying loyal to NOIR. Thank you for being such an awesome part of our community, and enjoy many more fresh drives ahead!
Best regards,
The Noir Team
Liam Walker provided excellent support
Liam Walker provided excellent support. Communication was clear, friendly and prompt throughout. When my diffuser stopped producing mist, he helped me troubleshoot the issue and arranged a replacement head when that didn’t resolve it.
I’m still waiting for the replacement, but the customer service so far has been excellent. Thank you, Liam!
6 octobre 2026
Avis spontané
Réponse de NOIR
Dear Mohamed,
Thank you so much for taking the time to share your feedback! We’re so sorry that your original diffuser stopped misting, but we’re thrilled that Liam Walker could guide you through troubleshooting and get a replacement head arranged right away.
Your replacement is on its way, and we’re confident it will have your car smelling amazing again in no time! We’ve passed your kind gratitude directly to Liam. Thank you for your patience and for being a valued part of the NOIR family, enjoy the fresh drives ahead!
Best regards,
The Noir Team
Liam Walker was so helpful and fast to respond
Liam Walker was able to send me a replacement head because the original one stopped working after 2 weeks. I really hope it works when I receive it. But customer service was so fast and helpful! Thank you guys
6 octobre 2026
Avis spontané
Réponse de NOIR
Dear Youssef,
Thank you so much for taking the time to share your review! While we’re so sorry that your original diffuser head malfunctioned after two weeks, we’re glad Liam Walker could jump in instantly to get a brand-new replacement sent out to you.
Please rest assured that your new replacement should run smoothly and cleanly! If you ever run into any hiccups at all once it arrives, Liam and the team are right here to take care of you. Thank you for your patience and support, and enjoy your fresh drives!
Best regards,
The Noir Team
Réponse de NOIR
Dear Mohammed,
Thank you so much for the 5-star review! We take huge pride in ensuring our luxury diffusers and scents live up to every detail, so hearing that your order was spot-on is music to our ears.
Thank you for choosing NOIR, and enjoy every fresh drive ahead!
Best regards,
The Noir Team
The customer support I have experienced…
The customer support I have experienced has been nothing short of outstanding. Very prompt in responses and very quick to help out and sort out a remedy. If only all customer experiences were this good. Outstanding
2 octobre 2026
Avis spontané
Réponse de NOIR
Dear Steve,
Thank you so much for taking the time to leave such an extraordinary 5-star review! Hearing that our customer support stood out as one of the best experiences you’ve had is the absolute highest praise our team could receive.
We firmly believe that luxury products deserve prompt, hassle-free aftercare to match. We’ve shared your kind words directly with our support department. Thank you for being such an awesome part of the NOIR community, and enjoy every fresh drive ahead!
Best regards,
The Noir Team
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