Great service from Liam Walker over an issue I had with my diffuser. Sending me out a replacement head unit so hopefully will support my problem. Thanks again Liam and the team
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Thank you Liam for letting me do a return and sending me the other stuff. Very good, quick communication by email . I highly recommend using this company.
Amazing customer service! One of my car diffusers arrived damaged, but I got in touch and a replacement was sent out the very next day. The fragrances smell incredible too—I'm a very happy customer. H... Voir plus
L'entreprise a répondu
5 stars Really impressed with the customer service I received from NOIR. My aroma diffuser developed a fault shortly after I received it and stopped producing mist. I contacted support and... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
NOIR was founded in 2021 to bring real luxury to car fragrances, no gimmicks, just quality blending, considered ingredients, and packaging that actually reflects what's inside. We've served hundreds of thousands of customers across the UK and beyond, and we're still growing. Once you go NOIR, you never go back.
Coordonnées de contact
NOIR, STS House, Bristol Way, SL1 3QE, Slough, Royaume-Uni
- info@noir-store.co.uk
- noir-store.co.uk
4,8
Excellent
440 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great customer services
Great customer services, especially liam went above & beyond. Great product too.
25 septembre 2026
Avis spontané
Réponse de NOIR
Dear Rizwan,
Thank you so much for the 5-star review! Hearing that you’re loving the product and experienced above-and-beyond care from Liam is exactly what we strive for every single day at NOIR.
We’ve passed your kind shout-out directly over to Liam and the rest of the customer support team. Thank you for being a valued part of our community, and enjoy every fresh mile on the road!
Best regards,
The Noir team
Exceptional service
Exceptional product and exceptional customer service
I can’t speak highly enough of NOIR and, in particular, Liam Walker. I didn’t expect the Head of Customer Service to handle my issue.
Unfortunately, a product I purchased developed a manufacturing fault. These things happen, but for me, the real measure of a company is how they deal with a problem when it arises.
From the moment I contacted NOIR, the service was exceptional. There was absolutely no quibbling or trying to avoid responsibility — Liam dealt with everything quickly, professionally and courteously, and a replacement was provided completely free of charge.
And importantly, the product itself is fantastic. The scents are absolutely amazing and genuinely on another level compared with the usual car air fresheners. Having used NOIR, I honestly wouldn’t buy another type of car air freshener again. I’ve even now bought as presents too.
It’s genuinely refreshing to deal with a company that not only produces a brilliant product but also stands behind it and puts customer service first. Liam was exceptional throughout and is a real credit to the business.
Fantastic product, fantastic scents and fantastic service. I wouldn’t hesitate to recommend NOIR.
Five stars, very well deserved.
26 septembre 2026
Avis spontané
Réponse de NOIR
Dear Barry,
Thank you so much for taking the time to write such a thoughtful and generous 5-star review! You captured our core philosophy perfectly: while manufacturing glitches are rare, true luxury is defined by how quickly and effortlessly a company takes responsibility when something goes wrong.
Hearing that you’ve switched to NOIR permanently and are even gifting our diffusers to friends and family is the ultimate vote of confidence. We’ve shared your incredible words directly with Liam Walker and the leadership team. Thank you for being such an awesome advocate for NOIR, and enjoy your fresh drives!
Best regards,
The Noir team
Excellent customer service through and…
Excellent customer service through and through, and fantastic quality products. The car diffuser and oud aroma are incredible high quality products that enhance my driving experience - want to extend my gratitude to Liam for all his help going above and beyond with my order!
23 septembre 2026
Avis spontané
Réponse de NOIR
Dear Shuah,
Thank you so much for taking the time to leave such a fantastic 5-star review! Hearing that our car diffuser and Oud aroma have truly elevated your daily drive is music to our ears, that rich, head-turning scent profile is an absolute staff favorite.
We take huge pride in giving every customer an above-and-beyond experience, so we’ve passed your kind gratitude directly over to Liam and the rest of the customer care department. Thank you for being an amazing part of the NOIR family, and enjoy every fresh mile.
Best regards,
The Noir Team
Ordered a Credo car diffuser
Ordered a Credo car diffuser, however i was sent a refill rather than the diffuser. Contacted customer services and Liam Walker quickly resolved this issue for me and sent out the correct item on the same day
Great customer service !
24 septembre 2026
Avis spontané
Réponse de NOIR
Dear Mustafa,
Thank you so much for taking the time to leave us a 5-star review! We are so sorry for sending the refill instead of the car diffuser initially, but we are thrilled that Liam could step in and get the correct item dispatched out to you on the very same day.
Providing lightning-fast, friction-free resolutions is what we aim for whenever a hiccup happens. We’ve passed your kind words directly to Liam and the rest of the support team. Enjoy your Credo diffuser, and happy driving!
Best regards,
The Noir Team
Absolutely love the diffuser
Absolutely love the diffuser. My wife always found standard air fresheners too overpowering. This smells 100x better and is more subtle. Customer service was on point and the whole experience was extremely classy. I recommend giving them a try, I'll be sticking about now that I've found it 🙌
19 septembre 2026
Avis spontané
Réponse de NOIR
Dear Callum,
Thank you so much for the 5-star review! We hear from so many customers whose partners or passengers usually get overwhelmed by standard air fresheners, so knowing our subtle, head-turning scents passed the test for your wife is music to our ears!
Delivering a classy unboxing experience paired with "on point" customer service is what we strive for every single day at NOIR. We’re so glad you found us, and we’re thrilled to have you riding with us for the long haul. Enjoy every fresh drive!
Best regards,
The Noir Team
An amazing 5* bespoke
An amazing 5* bespoke, tailored one to one customer service by Liam Walker.
I was assisted with an ultimate, premium service by Liam Walker to rectify my issues with the diffuser.
The response with a swift reply to communicate with myself was brilliant. My matter was prominently resolved.
A huge thank you for Liam Walker.
My sincere wishes with the best of luck for his future.
Best Wishes,
Ilyas Siddique (Solicitor).
21 septembre 2026
Avis spontané
Réponse de NOIR
Dear Ilyas, (Solicitor)
Thank you so much for taking the time to leave such an extraordinary 5-star review! We believe that luxury isn't just about high-end hardware and scents, it’s about delivering a truly bespoke, attentive experience whenever you need support.
Hearing that Liam provided tailored, rapid, and complete care to get your diffuser sorted is the exact benchmark we set for ourselves at NOIR. We’ve shared your incredibly thoughtful message and well wishes directly with Liam and the rest of the team. Thank you for your support, and enjoy your fresh drive!
Best regards,
The Noir Team
I bought three car diffusers and the…
I bought three car diffusers and the one that I am using at the moment is Billion and it does make my car smell wonderful. I get quite a few comments from others that travel with me . Billion is a great way of keeping my car feeling clean and refreshed. I would certainly recommend Billion car scent diffuser.
11 septembre 2026
Avis spontané
Réponse de NOIR
Dear Mr Martin,
Thank you so much for the 5-star review! Hearing that Billion keeps your car feeling fresh and clean, and that passengers are already commenting on how amazing it smells, is the exact head-turning experience we build our diffusers for.
Picking up three diffusers at once is such a fantastic vote of confidence! Thank you for recommending NOIR to fellow drivers, and we hope you enjoy exploring the other scents when you're ready!
Best regards,
The Noir Team
Had a query with the car diffuser and…
Had a query with the car diffuser and Liam Walker helped with resolve the issue. He was really helpful.
Would 100% recommend the car diffuser to anyone who hasnt got one!
21 septembre 2026
Avis spontané
Réponse de NOIR
Dear Billy,
Thank you so much for the 5-star review! Knowing that you’re loving your diffuser and urging anyone who hasn't tried one to take the plunge is the absolute best praise we could ask for.
We’re so glad Liam was able to get your query resolved quickly and smoothly. We’ve passed your kind words directly over to him and the rest of the team! Thank you for being such an awesome advocate for NOIR, and enjoy your fresh drive!
Best regards,
The Noir Team
Wouldn't be without my aroma deffuser…
Wouldn't be without my aroma deffuser best buy for an air freshener for the car or home
18 septembre 2026
Avis spontané
Réponse de NOIR
Dear Dell,
Thank you so much for the 5-star review! Calling us your "best buy" and using our aroma diffuser in both your car and home is the ultimate compliment.
We designed our diffusers to deliver seamless, head-turning fragrance wherever you need it most. Thank you for being such a wonderful part of the NOIR family, and enjoy your fresh drives and cozy spaces!
Best regards,
The Noir Team
Top product & service
Really impressed with this car diffuser! I went for the Cherry scent and it has such a proper luxury smell — it really stands out without being too overwhelming, almost like a luxury perfume.
I’ve already had quite a few compliments from people who’ve noticed the scent. It’s also really easy to use and the design looks great in the car.
The customer service is also great. Liam Walker was really helpful and provided excellent service.
I was so impressed that I’ve already ordered 3 more and I’m really looking forward to trying the Credo and Billionaire scents.
Highly recommend! ⭐⭐⭐⭐⭐
16 septembre 2026
Avis spontané
Réponse de NOIR
Dear Customer,
Thank you so much for the incredible 5-star review! Hearing that our Cherry fragrance gave you that head-turning, luxury perfume balance. and that passengers are already complimenting your car, is the exact experience we build our diffusers for.
Ordering 3 more to try Credo and Billionaire is the ultimate compliment! We’ve passed your kind words directly to Liam and the support team. Thank you for being such an awesome advocate for NOIR, and enjoy unboxing your new scents!
Best regards,
The Noir Team
The product was delivered swiftly
The product was delivered swiftly. The packaging and presentation were very nice, and the product looks good quality in the car.
I ordered Sauvage, and yes it did smell very similar to Christian Dior Sauvage.
A nice but not overpowering smell in the car. I will buy again when this one runs out.
Very good product.
3 septembre 2026
Avis spontané
Réponse de NOIR
Dear MRL,
Thank you so much for the 5-star review! We take huge pride in everything from our unboxing presentation and sleek hardware to the exact balance of our scents, so hearing that our Savage fragrance gave you that spot-on luxury profile without being overpowering is music to our ears.
Thank you for choosing NOIR and for planning to stay with us when this one runs out. Enjoy every single fresh drive!
Best regards,
The Noir Team
I bought a few of the car air freshener…
I bought a few of the car air freshener diffusers, they do smell lovely but only function after you’ve held them upside down for 2 seconds which only succeeds in covering your dash in liquid, held out so much hope but not best impressed. Doubt I’ll buy from again, did arrive quickly tho but have now replaced it with a Rituals one. Which works.
Edit: having had the company reach out to me and have successfully remedied my problem, I’m happy to report I WOULD buy again (cos it smells lush!)
3 septembre 2026
Avis spontané
Réponse de NOIR
Dear Austin,
Thank you for your honest feedback, and we are so sorry to hear about your experience. Having to tip a diffuser upside down and especially getting fragrance oil on your dashboard is completely unacceptable and definitely not how our units are designed to function.
We would love the opportunity to make this completely right for you. Please reach out to our support team directly , and we will ensure you are taken care of straight away with a full resolution. Thank you for giving us a try, and we hope we can turn this around for you.
Best regards,
The Noir Team
Customer service is brilliant
Customer service is brilliant, dealt with someone called Liam Walker and he was very helpful.
Scents smell amazing, would definitely recommend
8 septembre 2026
Avis spontané
Réponse de NOIR
Dear Brett,
Thank you so much for the 5-star review! Hearing that you’re loving the fragrances and had a brilliant experience with our support team is the absolute best feedback we could ask for.
We’ve passed your kind words and thanks directly to Liam and the rest of the customer care department. Thank you for your high recommendation and for being a valued part of the NOIR family!
Best regards,
The Noir Team
I had a couple of issues from the start…
I had a couple of issues from the start (all my fault) dealt with Liam Walker who sorted everything for me and kept me up to date through out
excellent customer service and guaranteed a repeat customer
Thanks Liam
1 septembre 2026
Avis spontané
Réponse de NOIR
Dear Ray,
Thank you so much for the 5-star review! Please don't worry about where the mix-up started, our job is simply to make sure you're completely looked after, no matter what happens along the way.
Keeping you updated and ensuring a smooth experience is what we aim for every single day at NOIR. We’ve passed your kind words directly to Liam and the rest of the team. Thank you for your trust, and we can't wait to welcome you back for your next order!
Best Regards,
The Noir Team
Had the wrong item I purchased at…
Had the wrong item I purchased at gravity, contacted the company and spoke to Liam Walker. The right product was sent out with no hassle. Great customer service
29 août 2026
Avis spontané
Réponse de NOIR
Dear Becky,
Thank you so much for the 5-star review! Mix-ups happen, but we believe getting the right product into your hands should always be smooth, simple, and completely stress-free.
We’re so glad Liam could take care of your Gravity order and get the correct item shipped out to you straight away with zero hassle. We’ve passed your kind words directly to Liam and the rest of the customer care department. Enjoy your new setup, and happy driving!
Best Regards,
The Noir Team
I had an issue with the diffuser I…
I had an issue with the diffuser I brought last year as it seemed to have stoped working. I contacted the support team and they responded very quickly. Liam walker was the person that helped me and he guided me through some trouble shooting tips that got the diffuser up and running again.
5 star service 👍🏼. Thank you
28 août 2026
Avis spontané
Réponse de NOIR
Dear James,
Thank you so much for the 5-star review! We design our diffusers for the long haul, so hearing that Liam’s quick troubleshooting tips got your unit back up and running like new is the exact kind of expert support we aim to deliver.
We’re so glad you reached out to us before giving up on it! We’ve passed your kind words directly to Liam and the rest of the customer care department. Thank you for being a valued part of the NOIR family, and enjoy your fresh drive!
Best Regards,
The Noir Team
A miss understanding with the product…
A miss understanding with the product purchased at a show. I put an email in and it was delt with and sorted extremely quickly and professionally by Liam. Thanks again.
31 août 2026
Avis spontané
Réponse de NOIR
Dear Stewart,
Thank you so much for taking the time to leave us a 5-star review! It was great meeting you at the show, and while misunderstandings can happen, we are thrilled that Liam could step in via email to get everything cleared up and sorted so quickly for you.
Whether you buy from us online or in person at an event, providing swift, professional care is our top priority at NOIR. We’ve passed your kind words directly to Liam and the rest of the support team. Thank you for choosing us, and enjoy your fresh drive!
Best Regards,
The Noir Team
I brought some products for gravity car…
I brought some products for gravity car and when i got home half the order was missing so i spoke to Liam walker at customer service and he sorted the problem out Straight away told him what product was missing and it out for delivery after 1 day
30 août 2026
Avis spontané
Réponse de NOIR
Dear Dean,
Thank you so much for taking the time to leave us a 5-star review! We are so sorry that part of your order was missing when you got home, but we are thrilled that Liam could step in and get that missing item dispatched out to you within a single day.
Providing fast, friction-free support, no matter where you pick up your NOIR products is standard practice for us. We’ve passed your kind words directly to Liam and the rest of the customer care team. Enjoy your complete setup, and happy driving!
Best Regards,
The Noir Team
I had a small issue with the order…
I had a small issue with the order which was quickly resolved by Liam Walker. Efficient and polite customer service 👍
Thanks
31 août 2026
Avis spontané
Réponse de NOIR
Dear Customer,
Thank you so much for taking the time to leave us a 5-star review! We know that how an issue is handled makes all the difference, so hearing that Liam resolved your query both quickly and politely means the world to us.
Efficiency and friendly care are what we aim for every single day at NOIR. We’ve passed your kind words directly along to Liam and the rest of the customer support team. Thank you for choosing us, and enjoy your fresh drive!
Best Regards,
The Noir Team
Great customer service from Liam…
Great customer service from Liam Walker. I had an issue with an item i received and Liam sorted it out immediately.
29 août 2026
Avis spontané
Réponse de NOIR
Dear Paul,
Thank you so much for the 5-star review! We know how important it is to get things fixed fast if an issue ever comes up, so hearing that Liam sorted everything out for you immediately is fantastic to hear.
Providing fast, stress-free care is what we aim for every day at NOIR. We’ve passed your kind message directly along to Liam and the rest of the team! Thank you for your support, and enjoy your fresh drive!
Best regards,
The Noir Team
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.