CARGEM 

I sold my car to the Hiltop Cargem garage via Motorway.
One hour after the inspection by a third party had taken place, I received a call from the garage ro offer me a lower price for my car, under the guise of the car needing new brake pads, which it did not. I had to barter the price up again over 2 calls, eventually splitting the difference, so at a lower price than that they bid 2 weeks ago. This is the reason I went to Motorway, to avoid this nonsense. Ive raised a grievance with Motorway, and with Cargem.

I found a car I liked and I used the distant sale to try the car out as I wasn't able to visit. Though it was impeccable, verified by my mechanic and just as advertised, I decided not to keep the car for other reasons and I had a wholly positive experience in returning the car and receiving my full refund. I was really impressed with the Salesperson Thusan who arranged delivery of the car and the Customer Services manager Kishmala who arranged the return, both provided exceptional service and professionalism and I would recommend Cargem to others.

Diren explain everything thoroughly and was friendly throughout.
Kp69

Diren from CARGEM was very professional and very helpful with my purchase here. Any questions I wanted to know he was happy to answer and the experience from reception to the final purchase was very smooth at CARGEM.
Car purchased GY23
Good value, good condition.

My friend recommend me diren i buy car from him as well very good service gj71

I bought a car 5 weeks ago I was ready for my holiday ,but they still ain't give me a log book,I had to cancel my holiday , and also go and get form to get my log book wich will cost me 25 pound they are a crap company dont ever buy a car from there they ain't capable of selling cars my car is still waiting to be driven on my drive me and the kids can't go anywhere without a car 🤬🤬🤬🤬🤬

I brought a car from the London branch. Initially I thought the service was good and queries answered timely. A little pushy and unprofessional but I expect that from car dealers.
Then came the shocker...Jahid knew that I travelled 3.5 hours to get my vehicle, and after checking before I travelled it was not ready. It had not passed the final safety checks nor had it been valeted as promised.
The condition of the vehicle was not as described, I was told lies about previous use and when querying the checks my vehicle had undertaken, a manager was very rude, lacked integrity and was patronising.
Nikki finally took over, and things went a little more smoothly.
I was asked to sign the wrong contract and the entire customer service was appalling.
I now have issues with my vehicle, I have been told it is unsafe to drive but the RAC platinum policy that I was given, for such a bad experience, does not assist.
I was told that whilst it is unsafe to drive, I have to until it breaks, as the RAC will not pay out.
Aftercare have now told me to return the vehicle to them.
They expect me to drive 3 hours in a faulty car, which may cause an accident. Clearly, not thinking about the consequences on insurance policies, safely of myself or other road users.
Let alone the time, money and inconvenience I would have to risk this.
I asked for my money back, which is less than forthcoming, and I feel that I may have to resort to the media to highlight this dealerships service.
Please don't make the same terrible mistake I have.

Diran from first contact was responsive and positive the test drive and going through the paperwork first class. Would definitely use and recommend (WO71)

Diren was very helpful to me helped me throughout the whole process i came for a GLC.there was no GLC. I promise you i was not even looking to buy a car I was going to buy 3 months after. He put me in a BMW X1 i fell in love with it. If you want the best experience i would highly recommend Diren. I see him as my paji. Thank you paji diren

Diren was amazing helped me answer all questions YR70 excellent service

I recently financed a car from cargem from the first call i noticed a high standard of politeness and professionalism.
I dealt with Berkay who,s on sales and is easy going and very helpful. I would mention Imran his manager who is on the ball at all times has a lot of motivation and his customer service is on point to everyone at cargem thank you ....

These guys are amazing

I had diren and he was excellent and his manager really helped he get out a situation the last car dealer created and really moved mountains to help me in the situation I’m i ended up getting Ford kuga YM71 can not wait for it to arrive honestly amazing people and really care about there customers thank you guys can’t thank you enough

Diren was a huge help in getting me the best deal for the car I wanted, would recommend vn72

Diren was knowledgeable answered all our questions quick and efficient. Made us very happy. EY67

Diren was great. Attentive and conscientious in supporting me to validate the vehicle and completing the sale. Good understanding of vehicle details which helped close the deal. Would recommend. Thank you for a very professional and positive buying experience.

Great service from Diren - very helpful, showed every aspect of the car & process, and not pushy.

Also easy to communicate with throughout the process, and very accommodating & patient with us as first time buyers!
(SE23)

Dishonest and very unprofessional. Put a £100 deposit down on a car with the expectation that I could get a refund if any issue occurs and I decide to not buy the car. It transpires that they don't accept CC which doesn't work for me. I ask for it back, and suddenly they have a 'policy' that I need to physically observe the car before getting a refund as if that will change the properties of my credit card or something. Also, the money is with a 'holding company' which apparently is meant to have a bearing on the situation (it doesn't)

The funny part is, all that it took to get them to backtrack was a threat of submitting a Subject Access Request and a formal complaint to get them to send the money back. If you're going to scam people out of money and not comply with consumer regulations then surely you would follow through with it? Tejohn and his manager from the Rainham branch needs to possibly pass a written examination before he's allowed to interact with the general public again.

Diren was really helpful gave me all information I needed I’m very happy ef18

Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised the day after delivery( brought unseen) . I gave two options pay for full valet including new filter etc in the vents or take the car back. They wont do either. They have an awful after sales team that dont even answer calls now.
Motor ombudsman now involved but stay away not trust worthy at all.