CARGEM Avis 544

Diren was knowledgeable answered all our questions quick and efficient. Made us very happy. EY67

Diren was great. Attentive and conscientious in supporting me to validate the vehicle and completing the sale. Good understanding of vehicle details which helped close the deal. Would recommend. Thank you for a very professional and positive buying experience.

Great service from Diren - very helpful, showed every aspect of the car & process, and not pushy.

Also easy to communicate with throughout the process, and very accommodating & patient with us as first time buyers!
(SE23)

Dishonest and very unprofessional. Put a £100 deposit down on a car with the expectation that I could get a refund if any issue occurs and I decide to not buy the car. It transpires that they don't accept CC which doesn't work for me. I ask for it back, and suddenly they have a 'policy' that I need to physically observe the car before getting a refund as if that will change the properties of my credit card or something. Also, the money is with a 'holding company' which apparently is meant to have a bearing on the situation (it doesn't)

The funny part is, all that it took to get them to backtrack was a threat of submitting a Subject Access Request and a formal complaint to get them to send the money back. If you're going to scam people out of money and not comply with consumer regulations then surely you would follow through with it? Tejohn and his manager from the Rainham branch needs to possibly pass a written examination before he's allowed to interact with the general public again.

Diren was really helpful gave me all information I needed I’m very happy ef18

I recently bought a car from CarGem in Essex. I'd been looking for a BMW 330e Touring for around two weeks, and out of all the dealerships I came across, theirs was the most reasonably priced. From the photos, the car also looked to be in the best condition, and I could tell straight away this was the one.
After making an enquiry, I was contacted by a salesman named Berkay, who struck the perfect balance of friendly and professional, and was very easy to work with. He got the wheels painted quickly and arranged delivery as fast as he could, a day earlier than promised. He fully looked after us from start to finish. You're in good hands with Berkay.
We were travelling down from Nottingham and were a little apprehensive at first, but CarGem didn't disappoint. All of the staff were excellent and the atmosphere was welcoming throughout. Nothing during the visit gave me any reason to question the company or anyone working there, and the novelty of buying a new car was kept alive with every person we met. The sales office was busy, with plenty of staff and customers, but we still felt genuinely valued.

My car was Delivered by Ross, of the company RLR Automotive, He delivered the car without a scratch, kept me in the loop, and was also a great guy.

Thanks again to Berkay and Ross and the whole team at CarGem, really appreciate everything you did for us.

Sold us a car that stinks of cigarettes and now refusing to take the car back. So now leaving us with children in a car that stinks and full of 3rd hand smake and the toxins. The issue was raised the day after delivery( brought unseen) . I gave two options pay for full valet including new filter etc in the vents or take the car back. They wont do either. They have an awful after sales team that dont even answer calls now.
Motor ombudsman now involved but stay away not trust worthy at all.

I found the company to be professional, the guy who dealt with my (Ryan) was such a cool guy, very knowledgeable and friendly. I’m very sceptical about car salesmen but my mind was put at ease with these guys, I can tell that the vehicle I purchased had been thoroughly checked over and sold to me at in perfect shape. Again hats off to Ryan, highly recommend this company

Diren- was amazing. BV68

Diren was an excellent salesperson. Helped me get my car without any problems. NJ23

Great, friendly service! I dealt with Diren who I found to be very helpful and very quick to respond to all of my queries. I am in love with my new car - DV20

Would highly recommend!!

A day after collecting my mercedes i noticed an awful rattle from the engine which after their workshop controller and service manager both tried to tell me was "how diesels sounded" after i sent in videos, turned out to need a whole new timing chain. Laughable.
To sell a car with this noise and then for managers to tell you the noise is nothing, is wild.
No offers to collect the car, give a loan car or anything. After weeks on end of them having the car and making up stories as to why it was taking forever, i got it back.
Fast forward a year later to now, the chain started to rattle again, luckily i work at mercedes and after stripping it all, they said the chain was awful. They said cargem either never changed the chain or they used the cheapest/worst part possible.
If you need any form of help from their aftersales you'll be stuffed they are genuinely useless.

Direct really looked after me he was very helpful gave me all the information I needed bk70

Bought a car through Cargem which was a good experience but the after sales leaves a lot to be desired!! We were waiting for a small wing mirror lens to be replaced which was damaged before we bought the vehicle delaying pickup because we were told the wrong part had be sent twice!! We collected the vehicle and was booked in for when the part came in. Arrived at the repair garage to be told the wrong part had been sent again! Rebooked again to be left for 30 minutes and told they thought someone else was dealing with us, then 3 hours later the job had been completed. We inspected the lens (with the vehicle locked and wing mirrors turned in) all fitted correctly, once on the motorway we noticed the inner lip of the wing mirror paintwork had been scraped this damage was definitely not there before and I find it hard to believe that whoever carried out the work didn't know they had caused this damage! We contacted cargem straight away but the mailbox was constantly full, we emailed, no response, finally spoke to someone 2 weeks after the damaged to be told today "not their responsibility"! Very disappointing service from thier after sales department.

Diren was excellent thank you for your service very helpful MT14

Purchased a Mini off these lot, £15k yet I get it delivered with broken wiper blades and the cigarette lighter not working.
They expect me to drive up from Dover to east London and they will look at it, not prepared to meet me halfway and take ownership that they didn’t bother checking when selling the car, for a local garage to look at it.
Wouldn’t buy anything from these jokers, you never know it it actually works

I have contacted Cargem where I bought the car and all they say is bring it in during the week. I am in Dover and work in Folkestone, they are in East London, not possible really, so asked for them to find a local garage to me who would look at the issues, flat no. Great customer service

Diren is the best salesman ever I brought car every 2 years never in my life I got professional service like this in my life he genuinely gave me really good deal with the warranty. Thank you Diren

Terrible, I bought a car a month ago , had minor damage, which they promised to put right free, a month later after giving me the absolute run around , I'm still trying to talk to a manager, their Customer service is shocking, they treat customers awfully really wish I'd gone somewhere else

I have been trying to talk to you directly for over a month, and you just never get back to me, I have also made complaints that you have not acknowledged