We had a great experience from start to finish. All the staff we encountered were friendly, welcoming and helpful. We were left to browse the cars at our own pace without feeling followed or pressur... Voir plus
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Great experience from start to finish. Sam was great on the test drive with his knowledge of the vehicle,also very apologetic with the damage caused too the alloy wheels fitting new tyres. Adam... Voir plus
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good service and the cars available were all of a high standard. Sales rep was helpful and chatty without being pushy or overbearing. Gave us plenty of time to discuss options and consider. Only is... Voir plus
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This is exactly how a car buying experience should be. The manager (Paul?) was quick to greet us, but left us to look at the car in peace. Then, Danny was super helpful with questions and on... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
At Carlingo, we want to help you buy a car, not sell you one. Which is why we don’t do sales pitches or deals. Just high-quality cars at fair and affordable prices. Because when we say our cars speak for themselves, we mean it. Here at Carlingo, we’d rather chat through what you’re looking for face-to-face and then recommend some choices from our great range. Then let our cars do the rest. Nothing is too much trouble. Just ask! We don’t sell you a car then turn our back. We’re always available if you’ve got any questions or would like some expert car advice. Just call us or pop into our Harrogate car showroom for a chat.
Coordonnées de contact
Freemans Way, HG3 1DH, Harrogate, Royaume-Uni
- 01423 803960
- hello@carlingo.co.uk
- carlingo.co.uk
4,8
Excellent
1 k avis
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Absolutely AMAZING service start to Finish
Absolutely wonderful service from start to finish! Cannot fault Carlingo and the staff who helped assist me trading my old car in and purchasing my new one! Joe you are a legend and truly made my dream of owing a GTI, you went above and beyond for me. Would absolutely recommend Carlingo 100%. Easy trading, paperwork, selling, transferring and also taxing prior to leaving. Thank you so much.💓
31 mai 2026
Réponse de Carlingo
Hi Rebecca,
Thanks so much for your kind words.
We're delighted to hear you had a smooth experience from start to finish. We'll be sure to pass your feedback on to Joey – he’ll really appreciate it.
Enjoy your GTI, and thank you for recommending Carlingo.
Best wishes,
Carlingo.
Cars may have several hidden defects and a company who refuses to accept responsibility
One of the most disappointing vehicle purchasing experiences I have had.
I purchased a vehicle from Carlingo on the basis that it had undergone a service, MOT and 126 point inspection. Prior to purchase, I specifically asked whether there were any defects not visible within the sales photographs and was advised there were not.
Within a short period of ownership, it became apparent that this assurance was unreliable.
A trim component on the vehicle had previously been repaired using a double-sided sticker rather than the correct repair method. The repair failed, causing the trim to separate from the bodywork. Carlingo ultimately accepted responsibility and paid for the repair.
I also identified poorly repaired and poorly colour matched stone chips immediately upon delivery.
When I later requested the inspection documentation that Carlingo relied upon throughout the complaint process, none of these issues appeared to have been identified, recorded or disclosed despite existing at the point of handover.
The obvious question is: if defects that were present at handover and later acknowledged by Carlingo do not appear anywhere within the inspection records, how much confidence should a customer place in the inspection process being advertised?
The response to my exhaust complaint was equally disappointing.
Following the vehicle's first MOT and service a mere 10 months later, a £700 exhaust replacement was required. I provided photographs showing extensive corrosion and deterioration. Carlingo's response was to repeatedly rely on a single line within an invoice stating "outer casing rusted" whilst failing to provide a single contemporaneous photograph, inspection note, engineer's report or technical record supporting their own position.
Throughout the process, Carlingo repeatedly relied on the integrity of its inspection process whilst simultaneously failing to explain why known defects present at handover were absent from the very inspection records they were relying upon.
Even more concerning was that after more than a week of correspondence and only after rejecting my complaint, Carlingo suggested that the original exhaust should have been retained for inspection. This was never requested when the complaint was first raised and appears to have been raised only once it was entirely foreseeable that the removed component would no longer be available.
Despite attempting to resolve the matter amicably and offering a compromise settlement, Carlingo refused to contribute anything towards the repair costs.
My overall impression is of a company that is very quick to advertise extensive inspection and preparation standards but far less willing to stand behind those standards when legitimate concerns are raised.
Based on my experience, I would not trust Carlingo's inspection process, would not rely on assurances that a vehicle is free from defects, and would not purchase another vehicle from them.
4 août 2025
Avis spontané
Réponse de Carlingo
Hi Ethan,
Thank you for taking the time to share your feedback. We are genuinely sorry that your experience did not meet your expectations.
We would like to clarify a few points for context. When the trim issue was brought to our attention, we accepted responsibility and arranged for the repair to be carried out at our expense as a gesture of goodwill and as the sale was a home delivery you had not seen the vehicle before. We always aim to resolve any concerns raised by our customers fairly and promptly.
With regard to the exhaust concern, this was reported approximately 10 months after the vehicle was supplied. During that period, the vehicle had been in your possession and maintained independently. We understand that the exhaust was replaced by a third-party garage before the MOT was carried out, which unfortunately meant that neither we nor an independent assessor had the opportunity to inspect the removed component and determine its condition at the time of replacement and was judged only by the garage that had replaced the part.
While we appreciate that unexpected repair costs can be frustrating, we carefully reviewed the information provided and were unable to establish that the exhaust replacement related to a fault present at the point of sale. For this reason, we were unable to agree to a contribution towards the repair.
We take great pride in our vehicle preparation standards and inspection processes. We also do not record cosmetic blemishes that we leave on the vehicle during the preparation and do not advertise this, but only the remedial work carried out. While we respectfully disagree with some of the conclusions reached in this review, we appreciate the opportunity to address your concerns and wish you all the best.
Kind regards,
Carlingo.
Réponse de Carlingo
Hi Gracie,
Many thanks for leaving us a 5 star review.
It's good to hear that you thought the service was amazing.
Best wishes,
Carlingo.
Everything was very good
Everything was very good, apart from the lack of a suitable USB cable to connect smartphone with car's infortainment system to demonstrate that the connection is possible.
29 mai 2026
Réponse de Carlingo
Hi Serguei,
Many thanks for leaving us a review, we appreciate the feedback.
It's good to hear that you were happy with everything apart from the lack of cable to test the integration of your phone with. We have taken this on board and have now actioned it and added it into our sales process.
We hope you enjoy your new car.
Best wishes,
Carlingo.
Couldn't be happier with my new car…
Couldn't be happier with my new car from Carlingo.
Staff so friendly and helpful not pushy at all. Talk you through everything.
Would certainly recommend anyone to buy from them.
8 juin 2026
Avis spontané
Réponse de Carlingo
Hi Janice,
Thank you for your wonderful review.
We're delighted to hear you're so happy with your new car and that our team made the experience friendly, helpful, and pressure-free.
We really appreciate your recommendation and wish you many happy miles ahead. Enjoy your new car.
Best wishes,
Carlingo.
Great Service
Couldn’t do enough to help and the whole process was quick and easy. All the staff that I dealt with were great
6 juin 2026
Réponse de Carlingo
Hi Kenny,
Many thanks for your kind review.
We're delighted to hear that you found the process quick and easy and that our team could help throughout. We really appreciate your feedback and hope to see you again in the future.
Best wishes,
Carlingo.
From start to finish very professional…
From start to finish very professional friendly and most of all not pushy. Great staff very friendly and helpful. Will definitely be back when I renew my car
4 juin 2026
Réponse de Carlingo
Hi Derek,
Thank you for your wonderful review.
We're delighted to hear you found our team professional, friendly, and helpful throughout your experience. Providing a relaxed, no-pressure environment is something we pride ourselves on.
We look forward to welcoming you back when it's time for your next car.
Best wishes,
Carlingo.
I recently bought a car from Carlingo
I recently bought a car from Carlingo. Unlike other dealerships, there was absolutely no pushiness or hard-sell tactics. They offered a transparent breakdown of the costs, walked me through the new tech features during a test drive, and sorted out the paperwork smoothly. The vehicle was handed over in clean condition. I highly recommend them to anyone looking for an stress-free car buying experience.
2 juin 2026
Réponse de Carlingo
Hi Wendy,
Thank you for your fantastic review.
We're delighted to hear you enjoyed our transparent, no-pressure approach and that the whole process was smooth and stress-free. It’s great to know you felt well supported throughout, and we hope you enjoy your new car.
Thank you for your recommendation and for choosing Carlingo.
Best wishes,
Carlingo.
Very good service no pushy salesmen
Very good service no pushy salesmen
Fair price for our car in part exchange
5 juin 2026
Avis spontané
Réponse de Carlingo
Hi Neil,
Thank you for your kind review.
We're delighted to hear you were pleased with the service and received a fair price for your part exchange. We appreciate your feedback and hope to assist you again in the future.
Best wishes,
Carlingo.
Good experience
Nice simple experience viewing and test driving the car, they even brought it in out of the rain and dried it off so I could have a proper look at it.
Only slight issue was the car only had one key, and we had to negotiate a bit to cover some of the cost (£550!) and the collection times were tricky for me due to work and other commitments, but they were flexible and I now have a very nice new car. So on the whole I’d recommend.
1 juin 2026
Avis spontané
Réponse de Carlingo
Hi Neil,
Many thanks for taking the time to leave us a review.
We're pleased to hear you enjoyed a relaxed and straightforward buying experience and that our team could help you properly view the car despite the weather. We appreciate your feedback regarding the additional key and collection arrangements, and we're glad we were able to work together to find a solution.
Enjoy your new car, and thank you for your recommendation.
Best wishes,
Carlingo.
Excellent experience
Really helpful, professional service from all the staff I dealt with. Zero sales pressure. Great selection of quality vehicles.
5 juin 2026
Réponse de Carlingo
Hi Anthony,
Thank you for your kind review.
We're delighted to hear that you found our team helpful and professional, and that you appreciated our no-pressure approach. It's great to know our selection of quality vehicles stood out to you.
We hope you enjoy your new car and look forward to welcoming you back in the future.
Best wishes,
Carlingo.
Amazing customer service from everybody…
Amazing customer service from everybody involved from start to finish, thank you.
4 juin 2026
Avis spontané
Réponse de Carlingo
Hi Ian,
Many thanks for leaving us a great 5 star review.
It's good to hear that you were happy with the service that we provided.
Best wishes,
Carlingo.
The service has been first class and…
The service has been first class and the car we have purchased is just perfect. Thank you Stuart and all staff.
6 juin 2026
Avis spontané
Réponse de Carlingo
Hi Gees,
Many thanks for leaving us a 5 star review, we appreciate the feedback.
It's good to hear that you were happy with the service that we provided.
Best wishes,
Carlingo.
Totally professional
Just purchased a car from Carlingo, Harrogate. Very pleasant and helpful service from all the staff we dealt with. No pushy sales tactics, very professional and friendly at all times. Everything was so easy, the staff took care of everything. We will definitely go back if and when we change our car, we would definitely recommend anyone looking for a car to visit here.
Thank you again it was a pleasure to deal with you
5 juin 2026
Avis spontané
Réponse de Carlingo
Hi Mrs Hoyes,
Thank you for your wonderful review.
We're delighted to hear that you found the team friendly, professional, and helpful throughout your experience, and that the process was made easy from start to finish. Your recommendation means a great deal to us, and we look forward to welcoming you back when it's time to change your car.
Enjoy your new vehicle, and thank you for choosing Carlingo Harrogate.
Best wishes,
Carlingo.
Purchased a car recently
Purchased a car recently, and it was a pleasant experience, no pressure, explained all the optional extras fully but again no pressure. On pick up completed all the paperwork, offered to show me anything I was unsure of about the car. Once home noticed the Android Auto wasn't working, contacted late evening via email and received responses to return the following day, which I did and the problem was resolved easily within minutes.
Would definitely recommend.
29 mai 2026
Avis spontané
Réponse de Carlingo
Hi Emma,
Thank you for your wonderful review.
We're delighted to hear that you had a pleasant, no-pressure experience and that our team was able to explain everything clearly throughout the process. We're also pleased that we could quickly resolve the Android Auto issue for you and get you back on the road without delay.
Thank you for your recommendation, and we wish you many happy miles in your new car.
Best wishes,
Carlingo.
Happy with experience
Easy to book a test drive. Both the sales and handover team were helpful and informative.
30 mai 2026
Réponse de Carlingo
Hi Katie,
Thank you for your great feedback.
We're pleased to hear that booking your test drive was easy and that both our sales and handover teams were helpful and informative throughout your experience.
We appreciate your support and hope you enjoy your new car.
Best wishes,
Carlingo.
Réponse de Carlingo
Hi David,
Many thanks for leaving us a 5 star review, we appreciate the feedback.
Best wishes,
Carlingo.
A lovely car salesman called Stuart…
A lovely car salesman called Stuart sold me my car! He was absolutely lovely! I loved how the staff weren’t pushy and left you to your own devices to make a decision. I would recommend carlingo in Harrogate tree to anyone! :)
Super super happy with my car!
1 juin 2026
Réponse de Carlingo
Hi Aimee,
Thank you for your fantastic review.
We're delighted to hear that Stuart provided such a positive experience and helped you find the perfect car. It's wonderful to know that you appreciated our relaxed, no-pressure approach, as we believe buying a car should be enjoyable and stress-free.
Your kind words and recommendation mean a great deal to us, and we'll be sure to pass your feedback on to Stuart and the team. Most importantly, we're thrilled that you're so happy with your new car.
Thank you for choosing Carlingo, and we wish you many happy miles ahead.
Best wishes,
Carlingo.
Relaxed way to buy a car, no pressure
We purchased a Mini Cooper S & the staff were all very helpful and very knowledgeable (especially Stuart) they made us feel welcome and there were no problems, the only slightly disappointing aspect was on collecting the car on the hottest day of the year and after a full check handover to us the
air con was not working but was subsequently re-gassed the following week.
27 mai 2026
Réponse de Carlingo
Hi Peter,
Many thanks for taking the time to leave such a positive review.
We are delighted to hear that you enjoyed your experience with us and that our team, especially Stuart, made you feel welcome and well looked after throughout the purchase of your Mini Cooper S. Providing knowledgeable, friendly service is something we take great pride in, so your comments are greatly appreciated.
We also appreciate your feedback regarding the air conditioning issue at handover. While we are sorry for the inconvenience this caused, we are pleased that we were able to resolve the matter promptly for you the following week.
Thank you once again for your custom and kind words. We wish you many happy miles in your Mini Cooper S and look forward to welcoming you back in the future.
Best wishes,
Carlingo.
Friendly staff
Well looked after by various members of staff, amy was on the ball and informed us of everything that was going an and was about to happen next very happy with the service that we had.
28 mai 2026
Avis spontané
Réponse de Carlingo
Hi Robert,
Thank you for your kind review.
We're delighted to hear that you felt well looked after throughout your experience with us. Amy and the team will be pleased to know their communication and support helped make everything run smoothly.
We really appreciate your feedback and hope you enjoy your new car. Thank you for choosing Carlingo.
Best wishes,
Carlingo.
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