Carmeljane Avis 

Réponse de Carmeljane

7 juil. 2026

Thank you for taking the time to share your feedback. We’re sorry to hear you were disappointed with the prom photos.

While we always strive to capture students beautifully and to the highest standard, we are not able to control the aesthetic of the venue and in this case, the area in which the children are arriving at the venue on the day, including temporary venue fixtures and access areas. Our photographers are trained to work professionally and sensitively in the conditions provided, but some elements are simply outside our control.

We understand that photography is subjective, and we appreciate your comments. If you would like to discuss anything further, please do contact us directly on 01277 822674 or info@carmeljane.co.uk

Réponse de Carmeljane

29 juin 2026

Thank you for your feedback. We’re very disappointed to hear that the photos did not meet your expectations.

We invest heavily in training our photographers, using state-of-the-art equipment and selecting high-quality materials for our prints. Creating beautiful, lasting photographs for families is at the heart of what we do, so it’s concerning to hear this hasn’t been your experience.

We would really appreciate the opportunity to investigate the issue with your order. Please do get in touch with our customer support team with your details so we can assist further. Info@carmeljane.co.uk or 01277 822674

Réponse de Carmeljane

29 juin 2026

Thank you for your feedback. We’re very sorry to hear how disappointed you are.

At Carmel Jane Photography, we invest heavily in our photographers, state-of-the-art equipment, and print materials, and are committed to delivering high-quality images for families. Our pricing is in line with industry standards, and we always strive to balance quality with value.

We would welcome the opportunity to look into this further and make things right. Please contact our customer support team with your details at info@carmeljane.co.uk or 01277 822674 so we can assist.

Réponse de Carmeljane

19 févr. 2026

Hi Colin,

Thank you for your feedback. We understand how important these photographs are to families and regret that you were disappointed with the final result.

We constantly strive to make our pricing as affordable as possible for parents whilst ensuring we can still retain excellent quality and service for all our customers.

Like other service providers, there are many costs involved in producing the high-quality images our customers expect - from investing in highly trained photographers and top-of-the-range equipment through to the time invested in travel, photography and editing, among many other factors. It’s also worth noting that we only receive a return on this investment if parents choose to purchase their photos.

In respect of print sizes, we do not offer extra large prints as standard, as this helps us to keep postage and packaging costs as low as possible for parents, while still maintaining the quality and sharpness of the images provided.

Ensuring these memories are accessible to all families is at the heart of what we do.

If you would like to discuss this further please do reach out to us on info@carmeljane.co.uk.

Kind regards
CJP

Réponse de Carmeljane

6 nov. 2025

Thank you Tracy for taking the time to share this lovely feedback, we are so pleased you love the photos!

Réponse de Carmeljane

20 oct. 2025

Thank you for taking the time to share your feedback. Quality is at the heart of what we do, so it is disappointing to read this. We invest heavily in state-of-the-art equipment, ongoing training and post-production to ensure that every school photograph meets the highest standards.

Regarding mounts, we offer both mounted and unmounted photographs, as most of our parents prefer the flexibility of unmounted prints.

Our prices reflect the investment made up front in experienced photographers, professional-grade equipment, post-production and quality printing - all without any guarantee of purchase, meaning we only receive payment when families are happy and choose to order. We regularly review our pricing to remain in line with industry standards while maintaining the quality our customers expect.​

Your feedback is essential for helping us make improvements. If you would like to discuss further, please contact us on info@carmeljane.co.uk and hopefully we can find a resolution.

Réponse de Carmeljane

20 oct. 2025

Thank you for sharing your feedback. We are very sorry that you were disappointed with your class photographs. Our team is committed to providing high-quality portraits that families can treasure.

In terms of the background, the style of photography used is determined by the school and while many opt for a traditional full-class group photo, some schools do choose our contemporary composite style. We understand that preferences can vary and we're sorry if the photo didn’t meet your expectations.

Capturing natural smiles in a fast-paced school setting is always our goal and our photographers are trained to create a comfortable environment and encourage authentic expressions for every student but we cannot completely control the expressions of the children.

All our photographers have rigorous professional training and work with high-quality equipment to deliver consistent results. Nonetheless, your feedback is important to us. If you would like to share any specific concerns in more detail, please feel free to contact us directly at info@carmeljane.co.uk

Réponse de Carmeljane

20 oct. 2025

Thank you for sharing your honest feedback, we are sorry to hear how disappointed you felt with your photos. We understand how much care and excitement goes into preparing for these important portraits and we always aim for the final images to represent how you looked and felt on the day.​

We want to reassure you that we never alter or edit any features of our subjects - including hair colour, hair length, facial features, or body shape. Our strict policy is to preserve every student's natural appearance, with only small adjustments to lighting or cropping for overall image quality. If your photo felt different from reality, please contact us directly so we can review this.

Thank you for your comments, if you would like to discuss further please contact us on info@carmeljane.co.uk

Réponse de Carmeljane

20 oct. 2025

Thank you for your feedback. We are very sorry to read this and fully understand how important this milestone is and how much you want to feel proud of sharing your image with friends and family.​

We are committed to the highest standards in our photography, using carefully chosen equipment and techniques to deliver clear, well-lit portraits. We are very sorry that your photo was not as expected. We welcome a chance to review your image and discuss a resolution.​ Please do reach out on info@carmeljane.co.uk

Réponse de Carmeljane

20 oct. 2025

Thank you for sharing your feedback. We understand how special and important these moments are, especially when it’s the first time and we’re sorry to hear you were disappointed with the selection and quality of the images you received.

As school photographers, we aim to capture each child’s unique smile and character, but on school photo days we are required to photograph hundreds of children within a very short time frame, so lesson time is not disrupted for the school or the children. This sometimes means we have only a brief moment with each child and can't always offer a large range of poses, but we always do our very best to make those moments count.​

If you would like to discuss further, please do reach out on info@carmeljane.co.uk

Réponse de Carmeljane

20 oct. 2025

Thank you so much Tracy for your thoughtful review. It means a great deal to hear that you have noticed both the quality and the care our team strives to bring to every school photograph.