défaut de conseil et service client négligeant
extremement déçu par le manque de conseil en magasin entraînant l'achat d'une paire de chaussure à plus de 400 euros qui, alors que portée que ponctuellement se délite sur l'endroit du frottement du pantalon en même pas deux années -service client qui ne veut rien savoir et propose une remise négligeable si je leur fais à nouveau confiance - a fuir
Réponse : Carmina Shoemaker
Dear Mr. Salle,
We are very sorry to read your review and to learn about your disappointment.
The pair has been worn over a period of approximately two years. Given this timeframe, and without being able to assess the exact conditions of use, care, and exposure over time, we are unfortunately not in a position to determine the precise nature of the issue, as it can be consistent with natural wear over time.
While we always strive to support our clients as best as possible, a replacement after this period of use falls outside the scope of what we can reasonably offer.
We regret that the goodwill gesture we were able to extend did not meet your expectations.
Kind regards,
Carmina Shoemaker