Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Voir plus
L'entreprise a répondu
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Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... Voir plus
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... Voir plus
L'entreprise a répondu
I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Gould House, M20 4ZE, Manchester, Royaume-Uni
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4,7
Excellent
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Good value
Helpful staff when I phoned for information. Easy to order online. Kept updated about the delivery, which arrived on time and when expected.
Good value.
17 mai 2024
Réponse de Carpets And More
Thank you for the lovely review! We're delighted you found the service helpful, ordering easy and your delivery went smoothly and on time. We hope you love you're beautiful new flooring and we look forward to welcoming you back if you need anything else!
Great price, great customer service
Great price, very helpful. Prob couldn’t have asked for more as the delivery truck was to large to get to my property but the guys helped us find another way to get the carpet delivered on time. Customer service the way it should be!
Many thanks will use again
9 avril 2024
Réponse de Carpets And More
Thanks so much for the lovely review! We're delighted you got a great price on your order and found the team helpful. Where there's a will there's a way to get the carpet to you! We'd be happy to welcome you back.
Réponse de Carpets And More
Thank you for the lovely review! We're delighted you were pleased with your order - don't hesitate to get back in touch if you need anything else and we'd be happy to help!
Excellent service and delivered on time
Wanted a specific vinyl flooring and needed it quickly due to build date coming forward at short notice. Akram and Jason were very helpful and delivered on the date initially requested which was very important to avoid a delay with our builder.
Thank you and highly recommended!
5 avril 2024
Réponse de Carpets And More
Glad we could be of assistance and get your flooring on short notice! Our team are always happy to help - thank you for the opportunity! Don't hesitate to get in touch if you need anything else, we'd be happy to welcome you back!
Faulty carpet
Faulty carpet. No response. Had to get redress via credit card company.
3 octobre 2023
Avis spontané
Réponse de Carpets And More
It's a shame you decided to leave a negative review - despite keeping the carpet and having your money back? Our team are always happy.
There was a problem with the delivery…
There was a problem with the delivery as it was being sent to the Highlands but Akram and Jason sorted it out most professionally. They were helpful and informative and when the carpet did arrive, due to very secure packing, it was still in perfect condition. Would highly recommend this company.
27 mars 2024
Avis spontané
Réponse de Carpets And More
Thank you so much for the wonderful review! We are delighted to have been of service, and that you received your carpet. Thank you for your valued business, and we look forward to welcoming you back!
Customer service at its best !
First time ordering carpets online and it could not be made easier with Carpets and More. My carpet was price matched, delivery was super quick and the customer service was second to none. I wish all businesses could offer this extremely high level of customer service and communication. Thank you Jason and Akhram.
25 mars 2024
Réponse de Carpets And More
Thank you so much for the lovely review! We are delighted to have made your first online carpet purchase a pleasant experience. We're glad you had received your delivery quickly, with good communication and carpet price matched. We hope you enjoy your beautiful new flooring, thank you once again for your valued business! Don't hesitate to get in touch if you need anything else and we'd be happy to welcome you back!
The team are very friendly and helpful
The team are very friendly and helpful. Prices are good and they go out of their way to find the carpet you want if you have seen something elsewhere. Slight problem with our order this time, we asked for delivery in April which they said wasn't a problem but the underlay arrived 5 days ago and we now have to try and find somewhere for it over Easter with the family here
16 mars 2024
Réponse de Carpets And More
Thank you so much for the lovely review! We're delighted you found our team helpful and friendly, prices good and that we sourced the carpet of your choice for you. Apologies if the underlay arrived slightly early, we will relay this back to the transport team! If you need anything else please don't hesitate to get in touch and we'd be happy to help.
Réponse de Carpets And More
Thanks so much for the great review! We're delighted you're happy with the customer support and prompt delivery. Don't hesitate to get in touch if you need anything else, we'd be happy to be of assistance.
Everything was handled professionally…
Everything was handled professionally from placing the order, to keeping me aware of the delivery and the delivery on the day.
28 février 2024
Avis spontané
Réponse de Carpets And More
Thank you for you for the lovely feedback and valuable order. We're delighted you were happy with the service and delivery - we look forward to welcoming you back if you need anything else!
Competively Priced
Ordered and delivered within a week and that included an amendment to the original order. Very helpful and professional from sales to the delivery
31 janvier 2024
Réponse de Carpets And More
Thanks for the lovely review! We're delighted you got your order delivered on time and you were pleased with the service. Thank you once again for your valued business - we look forward to welcoming you back!
Professional service, delivery needs planning
Good communication and very good price. Delivery of samples took 5 days but actual carpet arrived in good time and was good quality. Delivery was by one man and the carpet was a two man lift , 7.2m x 4m. Fortunately we had some willing helpers but it needs consideration and planning
23 janvier 2024
Réponse de Carpets And More
Thank you for your lovely review! We are delighted you are happy with the communication and the price. Deliveries are carried out by a one-man service which we do outline at every stage to ensure the correct planning in place to receive your order smoothly, and we're glad you received your order all well. Thanks again for your valued business, if you need anything else please don't hesitate to get in touch!
First rate customer service
I was kept informed throughout the process or ordering and delivery.
There was a problem with the delivery arriving damaged but Carpets and Moore dealt with the situation quickly and efficiently by replacing the order to my full satisfaction
25 janvier 2024
Avis spontané
Réponse de Carpets And More
Thank you for your lovely feedback - we're delighted you were happy with the communication and level of service you received. We're also glad you got your items sorted all to your satisfaction, thank you once again for your valued business, don't hesitate to get in touch if you need anything else as we'd be happy to welcome you back!
Good company selling quality products…
Good company selling quality products at competitive prices. There was an issue with the delivered product and Akram and his team did their best in finding a solution to my satisfaction. I am happy to recommend them. The only thing I would suggest to them is to improve their website as it appears to be too slow and doesn't appear to work properly.
23 janvier 2024
Avis spontané
Réponse de Carpets And More
Thanks so much for your valuable feedback! We're delighted to hear we were able to sort your order. And thank you once again for your valuable feedback on our website - we're pleased to say that we are investing currently in an exciting new build with a much improved and faster interface!
Akram and the team bent over backwards…
Akram and the team bent over backwards to get us replacement flooring when we had been let down. Will definately recommend this company!
18 décembre 2023
Réponse de Carpets And More
Thanks for the lovely review! We're delighted our team were able to come to the rescue when you had been let down elsewhere! Don't hesitate to get in touch if you need anything else, we'd be happy to be of service.
Great price and customer service.
15 décembre 2023
Réponse de Carpets And More
Thanks for the feedback! Glad you were pleased with the price and customer service!
Great experience
Jason and Akram were both always very helpful, communicative and generally great to deal with. They seem to have a very wide range of quality products available and what always turned out to be the best prices I could find online.
27 novembre 2023
We had in general good experience
We had in general good experience. The carpet itself looks amazing. Delivery has been rescheduled but we’ve got it at the next day so we are pretty happy with it
5 décembre 2023
Avis spontané
What a great company..
What a great company... From chatting to the guys at customer service to Andy who delivered my carpet they made it easy and stress free. Delivered when they said they would and kept me informed all the way. The price was great and the service excellent. I won’t go anywhere else for carpet in the future.
5 décembre 2023
Avis spontané
Excellent Customer Service
I was very impressed with the customer service that I received from Carpets & More. The manufacturer made a mistake on the colour of one of the carpet rolls that I ordered. Akram was able to push the manufacturer to deliver another roll to me, instead of producing a new roll from scratch, saving a lot of time. Throughout my interactions with Akram, he came across as efficient, knowledgeable, professional.
20 octobre 2023
Avis spontané
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