Very pleased with our initial experience of Carpets and More (contact was Jason). 30sqm of superb carpet at a very competitive price. Looks fantastic in situ. It made us decide to do all the other... Voir plus
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Couldn't be happier with our purchase. We shopped around online for our hall, lounge and dining room wood floor, so happy we used Carpets And More. Ordered samples which arrived the next day, placed o... Voir plus
First impression was very good. Reasonable price, good communication and customer service. Beware that this company always uses a one man delivery service, does say this in t&c and also in the carpet... Voir plus
L'entreprise a répondu
I found this company to provide an excellent service throughout the process of ordering my carpets. They were easy to get in contact with and speak to a person and they updated me on progress of my or... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Coordonnées de contact
Gould House, M20 4ZE, Manchester, Royaume-Uni
- sales@carpetsandmore.co.uk
- carpetsandmore.co.uk
4,7
Excellent
199 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
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Money taken and no product in return!
We paid for some samples to be sent to us. We then had an email to say these had been discontinued and our money would be refunded. This was 6 weeks ago and our money had not been refunded and all emails to chase have been ignored. It is only a small sum of money but the point is we have paid for something we haven't received. Very relieved we have not bought any flooring from this company!
10 octobre 2023
Avis spontané
Réponse de Carpets And More
Thank you for your review, we post samples 1st class - sorry to hear your samples were not received. We have since refunded your samples postage.
15 year old carpets now look like new
Two friendly guys kept us updated on their exact time of arrival and did a great job of cleaning our sitting room, stairs and landing. Our 15 year old carpets are now clean and stain free and look like new. Great job lads! Highly recommended
23 novembre 2023
Avis spontané
Excellent company to deal with
Excellent company to deal with - sent samples, competitive prices and kept in touch as matter of courtesy.
Delivered capers within 24 hours of their arrival at warehouse.
14 novembre 2023
Réponse de Carpets And More
Many thanks for your valuable feedback! We're delighted that you received your order and you are happy with your new flooring. Great to hear the transport team got your delivery to you within 24hours of it arriving to our warehouse!
Excellent!
Quick and easy ordering process, fantastic customer service from start to finish and a great quality carpet to boot. Many thanks to Jason and Akram for having the carpet delivered right on time at such short notice!
14 octobre 2023
Avis spontané
Réponse de Carpets And More
Thank you for the lovely review and your valued business! We are delighted you're happy with your purchase, customer service and speedy delivery. We look forward to welcoming you back if you need anything else!
Fantastic company to deal with
Fantastic company to deal with. I needed my flooring quickly, Jason couldn’t have been more helpful and marked my order as priority. I received my flooring on time and I’m delighted with it.
Thank you Jason for keeping me updated throughout, I wouldn’t hesitate ordering from you again.
6 novembre 2023
Avis spontané
Réponse de Carpets And More
Thanks so much for your lovely review! We are delighted you were happy with your purchase, delivery and service. We have also passed on your kind feedback to Jason. We look forward to welcoming you back should you need anything else.
Absolutely beautiful carpets
Absolutely beautiful carpets. Delighted with the service. Would definitely recommend..
3 novembre 2023
Avis spontané
Very helpful and friendly advisor and…
Very helpful and friendly advisor and quick delivery.
25 octobre 2023
Réponse de Carpets And More
Thanks so much for the lovely review! We're delighted you found our service helpful and delivery speedy, we look forward to welcoming you back if you need anything else.
Thank you Akhram and Jason.
Thank you Akhram and Jason.
Absolutely fantastic to deal with from start to finish. They helped us with the measurements and kept us informed throughout.
Will be ordering again as have 2 more bedrooms and some amtico flooring for the large rear extension which is being built.
Many Thanks lads
3 octobre 2023
Réponse de Carpets And More
Thank you for the lovely feedback! We're delighted you're happy with your order and service received - looking forward to welcoming you back in the future! Thanks again for your valuable business.
Réponse de Carpets And More
Thanks so much for the review and valuable business! We're delighted you're happy with your purchase and price. Don't hesitate to get in touch if you need anything else!
Jason was so helpful
Jason was so helpful, pleasant manner and followed through on everything. Carpet delivered on time with helpful driver. On Jason’s recommendation found fitter on NICF - great job.
28 août 2023
Réponse de Carpets And More
Many thanks for your lovely feedback and valued business! We're delighted we were able to assist you in every aspect of your order, including finding a fitter! We'd be happy to welcome you back should you need anything else.
Placed order with them
Placed order with them, was provided with delivery date. Called on the date of delivery to be told they hadn't been successful in getting hold of the flooring and they wouldn't be able to uphold the order. Apparently, they had been trying to get hold of the flooring in the days before, so they could have made a phone call to inform me about the issues they had been facing, to warn me. Disappointing that they didn't inform me and really let me down. The delivery date was last week and I am still facing delays now trying to get hold of flooring from a different company for my customer and this has had a knock on affect for my company. Really disappointing and not what you expect. Supply chains are difficult at the moment but it's not difficult to contact customers!
31 août 2023
Avis spontané
Réponse de Carpets And More
Thank you for your feedback - we're terribly sorry to hear you were unable to get your vinyl flooring. As I'm sure you've found it's been difficult to source this particular colour from anywhere the delay has been from the factory and not our end despite our best efforts, we did see if we could get it for you in any width possible to help however no stock sadly - we should have communicated this to you sooner, our team were trying the extensive number of depots we could source it for you first.
Great communication and very…
Great communication and very accomodating with our order.
Would recommend to anyone looking for high quality engineered wood floors.
16 août 2023
Réponse de Carpets And More
Thank you for the lovely review and your valued business! We're delighted you're happy with your order, the communication and service. We'd be happy to welcome you back!
Do not expect delivery on the scheduled and paid for delivery date
Paid a lot for their delivery which was scheduled two weeks after payment.
and delivery date confirmed by email.
Where they say
"We do also advise not to book fitting before delivery is confirmed by our team"
It was confirmed by email. So their excuse to me is invalid.
By midday on the delivery day nothing had been delivered.
Contacted C&M to find out delivery time only to find that the vehicle had broken down - in which case why didnt they contact me? (this did seem like an excuse to me)
Couldn't give another delivery time except that it would be the next day which is a Saturday. But I would have to wait until 17:00-17:30 on the Friday when they could confirm!!! Where I was told it would now be Monday AM. Really!!
When I asked for a refund on the delivery charge was informed it was nothing to do with them.
Massive inconvenience to me and the price this company charge is not cheap,
First and last time I would use this company and I would defiantly not recommend them.
11 août 2023
Avis spontané
Réponse de Carpets And More
Thank you for your feedback. We're terribly sorry if you experienced a delay in your order - we have looked into this and can see it was scheduled for the very next working day and have been received. Thank you once again for your valued business.
We got exactly what we ordered with no…
We got exactly what we ordered with no fuss, and on time..
11 mai 2023
Réponse de Carpets And More
Thank you for your lovely review and valuable business! We're delighted you were pleased with your purchase, we look forward to welcoming you back.
Carpets arrived very late
I had an absolute nightmare with this company. After ordering my carpet, I phoned to confirm the delivery date then booked a fitter 2 days after this. However, my carpet was 3 days a late and I ended up having to pay a fitter when there was no carpet to fit. Phoned them multiple times, was always told that they would phone back but they never did. Even got an email saying that it had arrived when it happened.
I gave 2 stars as the guy on the phone was nice if not very helpful.
2 juin 2023
Avis spontané
Réponse de Carpets And More
Thank you for your feedback. We are so sorry to hear about the minor delay on your delivery. Your order was delivered 2 days after your requested dates to Cornwall which in some cases does take minorly longer to fulfil. We do also advise not to book fitting before delivery is confirmed by our team. We are sorry for any inconvenience nonetheless and hope you enjoy your lovely new flooring.
From start to finish orderd a high end…
From start to finish orderd a high end range of carpet santino royal akram and Jason was fantastic would highly recommend many thanks again
Mark
Leeds
10 mai 2023
Réponse de Carpets And More
Thanks so much for the lovely review! We're delighted you're happy with your order and the service received - we look forward to welcoming you back!
Easy and pleasant to deal wth
Good selection of carpets at good prices. Easy to deal with and good advice when calling before placing my order. Small issue with delivery date. Would certainly purchase fro again
17 mars 2023
Avis spontané
Réponse de Carpets And More
Thank you for the review and your valuable business! Glad you liked the selection, prices and service. And thank you we look forward to welcoming you back!
Great service
Great service, ordered goods on the Wednesday and was told delivery for the following Tuesday as it was bank holiday, goods arrived next day.
Would definitely use again
4 avril 2023
Réponse de Carpets And More
Thank you for the lovely review! We're delighted you were happy with the service and your order - thank you once again for your valued business, we look forward to welcoming you back!
Great company,super helpful would…
Great company,super helpful would throughly recommend. Will be looking at these next time I need carpet
15 mars 2023
Réponse de Carpets And More
Thanks so much for the lovely review! We are delighted that you are happy with the service and your order. We'd be happy to welcome you back should you need anything else.
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