Carplatesdirect 

Ordered plates which I’ve never received, I’ve sent 3 emails with no response to any of them! Absolutely awful experience. Will have to claim through my credit card company.

If I could have put negative stars I would have. Experience I had was completely negative they took my money and never sent the plates I ordered. They palmed me off with two emails saying the plates had been manufactured and it was the couriers fault, but the courier link with evri they gave me showed they never gave it to them. Other reviews show it’s a scam they take your money and that’s it. I had to raise a case with PayPal to get my money back. AVOID AVOID AVOID

Please, please Do NOT touch this company!!!

They are complete charlatans. Their number plates are illegal.

I’ve tried to call them for a week and they have completely ignored me.

They should be referred to trading standards.

Please don’t use them

My parcel has been returned back with any reason. I did sent several emails -
No any responses. Horrible service at all. Be aware

Ordered a set 4D plates 2 years ago and one of the digits has fallen off so I ordered a set of gel plates which have been delivered despite using EVRI as the courier, I then read on the website that all plates come with a 3 year guarantee, however it seems that even though a digit has fallen off manufacturing defects are only covered for the first 12 months, so the next 24 months only guarantee the plates against being noisy or suffering from damp or possibly self combusting, I can't quite think what else could go wrong with a number plate that isn't a manufacturing defect and there customer services don't have an answer either, so buyer beware and look for a supplier that honours the warranty advertised, I for sure won't be back.

The plates I was sent are incorrect. I have emailed, called and left voicemails repeatedly now for 17 days with no response. I checked reviews prior to purchase, clearly I should have gone directly to a retailer to get them done so I could check before purchase but this wasn’t convenient.
This is appalling customer service.

This company is joke. Paid fir fast delivery thursday 27th of february and today is 5th of march and was not even dispatched. Waste of time and waste of money. I called them up no answer. Left message no call back. Sent lot of mails no answer. Do yourself a faver and choose someone else. Useless

Won’t be using again. Express delivery was 5 days and questioning this just resulted in a hyperlink to Evri tracking. Which I had anyway.
This company don’t give a s*** and I can see why. Do yourself a favour and use another company. Waste of space!

Tried several time to contact them via email and voicemail for an invoice and no reply. Why aren't you sending an invoice automatically? Should have really read the reviews before placing an order.

It's now 5th March and I've still not heard back from them. Avoid! Avoid! Avoid!

23.04.2025 update - an invoice was not sent automatically and it's taken them over a month to reply to this review! Shocking!

prompt delivery and extremely professional and fast reply to the inquiry. would recommend to anyone

Really like the 3D plates,great quality,can't fault them, the experience was let down by very poor communication,they do not reply to emails or the phone and the supposed same day dispatch took a week!!

Great service, fast delivery they even managed to correct an error in the order I made.
Thank you

Multiple emails and voicemails left regarding an order a simple request such as an Invoice to be emailed and have been completely ignored for 2 weeks now.

Calling any number or option for this business just goes to voicemail.

Buyer Beware.

Really amazing and received the plates incredibly quickly! Will always recommend this company, couldn't have been better!!

Ordered plates which were dispatched on the 31st Dec. EVRI then were meant to deliver Thursday 2nd and failed, then again Tuesday 7th, still no plates. Cannot contact carplatesdirect.com to find out what is going on. My car cannot be used until I receive these places which is extremely annoying and inconvenient.

Update
Number plates arrived today 8th Jan 16:19

Received my plates today, they look lovely. But the plates aren’t actually road legal, they don’t show the British Standard number on the plates. Since reading these reviews I’ve found out that there will be no refunds. Be careful when buying from these, as you can’t legally use the number plates. That’s £70 down the drain.

Beware T&C's!

I am putting an average mark on this as I have not now purchased through the site. I was preparing to...

Then I realised that number plate suppliers are supposed to check your documents before issuing plates, so dug deep into the terms and conditions on the website.

It is clearly written:
"Plates supplied by the company ( Car Plates Direct ) are Show Registration Plates which are made and supplied for “off road” use only, car shows exhibitions, private land etc, where the law does not apply. Due to the strict
restrictions of trade given by the UKs ‘DVLA’ all plates, including legal style layout or full design control are sold to the Purchaser on the basis of being for show use only and the Purchaser may risk prosecution if the registration plates are used on UK highways."

Basically, these are not road legal! Because it is written in the terms on the company website, there is also no comeback if you buy and then realise they are illegal plates once they arrive.

Jason was so helpful and knowledgeable! Would always buy from here

placed an order on 23rd and website has countdown clock on for same day dispatch so felt sure it was being dispatched same day, also paid £9.99 for express delivery - we are now on the 30th and no sign of them whatsoever and impossible to talk to the company - beginning to think I have been scammed - have left 4 voicemails now

they have just replied on this review saying that they were dispatched on the 27th but I ordered them on 23rd and website clearly says same day dispatch - also paid £9.99 for so called express delivery - they use Evri and the link they have posted says they have got them now but no sign of when they will be delivered

Why am I still waiting for my plates to arrive (ordered on the 3rd December). E mails go unanswered. If we treated customers in our business like this we would'nt have a business!
Order ref #1911893SP