From the moment we stepped into the reception to the point of finalising the purchase of our new car, we felt completely at ease. Rubel gave us ample time to ask as many questions as we needed and cle... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementCorinium Avenue, Barnwood Point, GL4 3HX Gloucester, England, GB
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Lisez les avis des autres
Absolutely horrendous customer service and care. Paid deposit and about to take the keys for them to tell my mum her new car HAS NOT GOT AN MOT. Make promises they don’t keep. Fail to deliver even sim... Voir plus
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Very helpful, No pushing to buy a car, very friendly, nothing was to much trouble. Had a little issue with my test drive, BUT I couldn't fault there dedication to get it right. Definitely re... Voir plus
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Really thorough information given, not rushed at all Jake spent a lot of time listening to our thoughts and finding cars we would potentially like No pressure to buy, really friendly. Great expe... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Écrit par l'entreprise
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Coordonnées de contact
Corinium Avenue, Barnwood Point, GL4 3HX, Gloucester, England, Royaume-Uni
- 02046402209
Summer price drops
3,9
Bien
89 avis
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We had excellent experience
We had excellent experience, great deal on our part-exchange, car brought was in excellent condition
No complaints at all.
29 juillet 2026
Réponse de Carsa - Gloucester
Dear Dale,
Thank you for taking the time to share your experience. We're delighted to hear you were happy with your part-exchange deal and the condition of your car, and that everything went smoothly. We really appreciate your positive feedback.
Best Regards,
The Carsa Team
I really had no idea what I wanted when…
I really had no idea what I wanted when I arrived and with a lease expiring soon on my current car I was walked through many options, all explained perfectly by Pav who I have to credit as a knowledgable professional who completely put me at ease from the outset.
It was a delightful experience from start to finish and I have secured the right car at the right price
Thank you so much 😊
29 juillet 2026
Réponse de Carsa - Gloucester
Dear Anthony,
Thank you for taking the time to share your experience. We're delighted to hear that Pav was able to guide you through the options and help you feel at ease, and that you found the right car at the right price. We truly appreciate your kind words.
Best Regards,
The Carsa Team
Jake at Carsa made the whole process…
Jake at Carsa made the whole process enjoyable, such a lovely person, professional and very helpful.
Drove away in my new car and very happy with the whole experience. Car was cleaned inside and out, and fuel was added too.
28 juillet 2026
Réponse de Carsa - Gloucester
Dear Kate,
Thank you for taking the time to share your experience. We're delighted to hear that Jake made the process enjoyable and that you were happy driving away in your new car. It's great to know the car's preparation and added fuel helped make things smoother for you.
Best Regards,
The Carsa Team
I recently bought a car from Carsa
I recently bought a car from Carsa, and the whole experience was excellent from start to finish. The team was friendly, professional, and made the process smooth and stress-free.
A special thank you to Jack Horwood, who went above and beyond to make sure everything was taken care of. He was knowledgeable, patient, and genuinely helpful throughout the purchase, answering all my questions and making sure I found the right car.
I couldn't be happier with the service I received and would highly recommend Carsa to anyone looking for a quality vehicle and outstanding customer care. Thanks again to Jack and the whole team!
28 juillet 2026
Réponse de Carsa - Gloucester
Dear Iuliana,
Thank you for taking the time to share your experience and for your recommendation. We're delighted to hear that everything went smoothly and that you found our team friendly and professional. It's especially pleasing to know that Jack provided such knowledgeable, patient and helpful support throughout your purchase.
We hope you enjoy your new car and we truly appreciate your kind words about Jack and the whole team.
Best Regards,
The Carsa Team
I COULDN'T HAVE BOUGHT A CAR HERE WITHOUT PHONE BANKING.I could never have bought a car here…
I could never have bought a car here without my son being able to PAY ON HIS PHONE WITH ON LINE BANKING. This was not explained to us that THEY DO NOT ACCEPT CARD OR CASH OR BANK TRANSFER. NOT EVERYBODY USES PHONE BANKING, SO AS AN OLDER COSTOMER WHO DOESN'T TRUST THIS TYPE OF PAYING YOU HOW DO YOU SELL CARS TO US?
20 juillet 2026
Réponse de Carsa - Gloucester
Dear David,
Thank you for taking the time to share your experience. We’re pleased you were able to complete your purchase but are sorry for the frustration and concern caused by our payment options and the way this was explained. We understand that not all customers are comfortable with app-based or online banking, and we will review how we communicate and support payment methods, particularly for customers who prefer more traditional ways of paying.
Best Regards,
The Carsa Team
Just picked up our new t-cross from…
Just picked up our new t-cross from Carsa in Gloucester. Great service from start to finish. A special mention the Elizabeth who was very helpful, professional and most of very patient with us. We would highly recommend giving her a visit if you’re looking to buy a new car.
27 juillet 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Sinead,
Thank you for taking the time to share your experience. We're delighted to hear that you received great service throughout and that Elizabeth was helpful, professional, and patient during your visit to our Gloucester branch. We really appreciate your recommendation.
Best Regards,
The Carsa Team
What a great experience…
What a great experience… very welcoming from the start no hard sell.
Went through everything and even tried different creditor’s to get the best rates.
Would recommend this place over main dealers which I have used in the past.
We test drove the car with no problems as we booked in online and was all ready for us when we arrived
27 juillet 2026
Réponse de Carsa - Gloucester
Dear Daniel,
Thank you for taking the time to share your experience. We're delighted to hear you felt welcomed, unpressured, and well supported throughout, and that the test drive and finance options all went smoothly. We really appreciate your recommendation, especially in comparison to main dealers.
Best Regards,
The Carsa Team
Elizabeth was very friendly and…
Elizabeth was very friendly and welcoming. I had my three year old son with me when collecting the new car, and she got him a hot chocolate and put the tv on to keep him entertained while we waited for the finance to go through. Helpful & efficient. Thank you.
27 juillet 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Lauren,
Thank you for taking the time to share your experience. We're delighted to hear that Elizabeth made you and your son feel welcome and looked after while everything was being finalised, and that you found the process helpful and efficient. We appreciate your kind words.
Best Regards,
The Carsa Team
Very quick
Very quick, and professional service. I went to view, test drive, and buy a car within 2 hours and the staff member, Ellie, from Gloucester store, was excellent.
21 juillet 2026
Réponse de Carsa - Gloucester
Dear C Bodman,
Thank you for taking the time to share your experience. We're delighted to hear you found the service quick and professional, and that Ellie at our Gloucester store looked after you so well. We appreciate your feedback and hope you enjoy your new car.
Best Regards,
The Carsa Team
Excellent Customer Service
I would like to say Amy in Gloucester was amazing!
She had so much patience with us until we found the right car which was the third one we found, tried and tested.
She was always helpful, friendly but very professional and nothing was ever too much trouble.
She is a credit to Carsa. Many thanks Amy.
25 juillet 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Ross,
Thank you for taking the time to share your experience. We’re delighted to hear that Amy in Gloucester provided such patient, friendly and professional support while you found the right car. It’s wonderful to know her efforts made such a positive impression, and we truly appreciate your kind words about her.
Best Regards,
The Carsa Team
Excellent 5 star Customer service
Welcoming Staff professional and friendly manner
Easy to book a test drive and fantastic experience purchasing a car.
Jake was very professional and had everything ready for the visit .
Everything was no too much trouble.
Highly recommend the branch in Gloucester
26 juillet 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Kev,
Thank you for taking the time to share your experience. We're delighted to hear you found our Gloucester team welcoming and professional, and that Jake made your visit and purchase straightforward. Your recommendation is greatly appreciated.
Best Regards,
The Carsa Team
Excellent customer service i am trully…
Excellent customer service i am trully satisfied thank you carsaa Gloucester
26 juillet 2026
Réponse de Carsa - Gloucester
Dear Kishan,
Thank you for taking the time to share your review. We're delighted to hear you are truly satisfied with the service you received at our Gloucester branch, and we appreciate your kind words.
Best Regards,
The Carsa Team
DO NOT, I REPEAT DO NOT BUY FROM OR DEAL WITH THIS LOT
DO NOT, I REPEAT DO NOT BUY FROM Carsa.
Worst ever car dealership in the entire UK. Reserved a MG ZS EV, took the train to view and rest drive and dealt with Alex. Test drove ok and identified that the car needed wheel alignment. Initially pressured to take the car to a Kwikfit workshop in my city and send Carsa the invoice but I refused and we agreed they'd get the wheel alignment sorted and I'd return in 2 days to purchase. Repeated phone calls to confirm whether the wheel alignment had been done were ignored until 3 days later when the lady I spoke to informed me the car had been sold and tried to get me to look at different ones. Judging by the timing , it looks like it was sold without the wheel alignment being done. Good luck to the buyer. Got no explanation as to why a car I'd paid a reservation fee for and had agreed I'd be purchasing in 2 days had been sold without me being informed. I was promised a call from the branch manager but never happened. Eventually got my reservation fee back but not my wasted time, train fees and effort. DO NOT, I REPEAT DO NOT buy from this lot.
12 juin 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Gift,
We’re very sorry to read about your experience and the frustration and inconvenience this has caused you. This is not the standard of communication or service we aim to provide, particularly after you reserved a vehicle and travelled to view it. We appreciate you highlighting the issues around the wheel alignment agreement, the lack of updates, and the way the car sale was handled, and we will be reviewing this carefully with the team involved to prevent similar situations in future.
Best Regards,
The Carsa Team
Talk is cheap !!!!!
Booked a viewing today Friday, traveled 130 miles to arrive on time, to be shown a car that was filthy and actually smelt.
They only had 6 days to prepare this car to the std they promote, Talk is cheap!!!!
I still can’t quite believe how badly we were dealt with, still we were promised our reservation fee back asap at least twice,
Guess how that’s going????
24 juillet 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Steve,
We’re very sorry to hear about your experience, especially after travelling such a long distance to view the car. The condition you describe and the way you felt dealt with fall well below the standard we aim to provide. We also understand your frustration regarding the reservation fee and how this has added to your disappointment. We are reviewing this internally so we can address what went wrong and improve our processes.
Best Regards,
The Carsa Team
Réponse de Carsa - Gloucester
Dear Jamie-Lee,
Thank you for taking the time to share your review. We're delighted to hear you were very happy with the service you received and appreciate your positive feedback.
Best Regards,
The Carsa Team
Réponse de Carsa - Gloucester
Dear Angelito,
Thank you for taking the time to share your experience. We're pleased to hear you found the process straightforward and felt it was worth the wait. Your feedback is appreciated.
Best Regards,
The Carsa Team
Amy at the Gloucester store was great
Amy at the Gloucester store was great ! Look at a car yesterday paid and collected it today. Very happy !
21 juillet 2026
Réponse de Carsa - Gloucester
Dear ow,
Thank you for taking the time to share your experience. We're delighted to hear that you were happy with your purchase and that Amy at the Gloucester store made the process smooth for you. We hope you enjoy your new car.
Best Regards,
The Carsa Team
Réponse de Carsa - Gloucester
Dear To,
Thank you for your review. We're pleased to hear you were happy with our customer service and pricing, and we appreciate you choosing Carsa.
Best Regards,
The Carsa Team
Tried contacting customer care through…
Tried contacting customer care through all available channels many times and not a single reply. Two outstanding issues which are not too difficult to resolve but no one has the decency to reply. Car purchased on 4th July 2026, still waiting for a response as of 21st July 2026
4 juillet 2026
Réponse de Carsa - Gloucester
Dear Mr. GS,
We appreciate you taking the time to share your experience and are very sorry to hear about the difficulty you've had reaching our customer care team. This is not the level of communication we aim to provide, especially when you have outstanding issues awaiting a response. We are reviewing what has happened here and our contact processes to help prevent this in future.
Best Regards,
The Carsa Team
Staff were friendly and helpful
Staff were friendly and helpful. I'm always a bit nervous about selling on of extras, warranties etc but what we decided on was happily accepted.
The process took a while but Elizabeth contacted the DVLA when their system didnt work to organise an immediate fix, so that we could drive the car away.
First experience buying ftom Carsa and like that you can have a car moved to a local dealership from anywhere for a refundable deposit.
Hopefully the car will be proof of a good experience.
20 juillet 2026
Avis spontané
Réponse de Carsa - Gloucester
Dear Cath,
Thank you for taking the time to share your experience. We're pleased to hear you found our staff friendly and helpful, and that Elizabeth was able to resolve the DVLA issue so you could drive your car away the same day. We also appreciate your comments about the extras and the option to move a car to your local dealership with a refundable deposit. We hope your new car continues to reflect a positive experience with us.
Best Regards,
The Carsa Team
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