Still waiting for customer servives to get back to me regarding missing locking wheel nut / toolkit & service history book. + having used the windscreenwipers for the first time, i very much doubt the... Voir plus
L'entreprise a répondu
Établissement
Changer d'établissementLoughborough Road 58, LE12 7AT Mountsorrel, England, GB
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Lisez les avis des autres
I had a great experience buying my car from Carsa, thanks to Eric. He was really friendly, helpful, and made the whole process easy and stress-free. He took the time to answer all my questions and mad... Voir plus
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Excellent customer service, in complete contrast to our previous purchase. Kev the manager and Sal who arranged the sale could not have been more help. Thank you to both of you.
L'entreprise a répondu
Jacob, without a doubt made the whole experience of buying a car made it a joy and explained everything clearly. Also the price was excellent. Would highly recommend Carsa Mountsorrel and definitely... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Welcome to Carsa – car buying, made refreshingly simple. At Carsa, we’re all about taking the hassle out of finding your next car. With over 2,000 quality used vehicles in stock - each priced to be competitive (typically around £700 below market), you can browse with confidence, knowing you’re getting real value without the back-and-forth. From everyday runarounds to premium favourites like Mercedes, Audi, BMW, Land Rover and Volkswagen, there’s something here for every lifestyle and budget. We know buying a car can feel like a big step, so we’ve made it as straightforward as possible. You can buy online, in-store, or over the phone—whatever works best for you. Plus, with flexible finance options, part exchange available, and a 90-day warranty included as standard, you’re fully supported from the start. Every car is carefully prepared through thorough mechanical and cosmetic checks, so it looks great and drives exactly as it should. No shortcuts, no surprises—just cars you can rely on.  And when it comes to trust, our customers say it best. With an Excellent Trustpilot rating, we’re proud to deliver an experience that feels transparent, helpful, and genuinely customer-first. Got a car to sell? We’ll give you a competitive price and make upgrading simple and stress-free. With locations across the UK and our nationwide Reserve & Collect service, you can secure your car online and pick it up at a store that suits you. Prefer delivery? We can bring it straight to your door. Carsa isn’t just about selling cars—it’s about doing things differently. No pressure. No jargon. Just a better way to buy.
Free 90 day warranty
Écrit par l'entreprise
- We’ve got you covered, every step of the way.
- Drive away with confidence thanks to our 90-day warranty, included with every car - plus the option to upgrade to extended your warranty for extra peace of mind. We believe in keeping things clear and honest. That’s why every car comes with full details you can trust, including an HPI certificate and verified mileage, all available to view online before you buy. Behind the scenes, every vehicle goes through a thorough mechanical and cosmetic inspection in our dedicated preparation centre. So when you choose Carsa, you’re choosing a car that’s been carefully checked, properly prepared, and ready for the road. No pressure. No surprises. Just a better way to buy your next car
Coordonnées de contact
Loughborough Road 58, LE12 7AT, Mountsorrel, England, Royaume-Uni
- 02046402211
Summer price drops
4,0
Bien
34 avis
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Réponse de Carsa - Mountsorrel
Dear Andrew,
We're happy to hear that the issue was resolved to your satisfaction. We appreciate your patience and positive feedback!
Best Regards,
The Carsa Team
I bought a Nissan Ariya on the…
I bought a Nissan Ariya on the 22/07/2026, very impressed with the salesperson, however after a couple of days I tried to remove a wheel but found there was no locking nut wheel in the car, I contacted Mount Sorrel from where I bought the car and spoke to Nate who asked me to send photos of the locking nut which I did, I had no response so today I rang and was told I would have to drive all the way to Mount Sorrel or contact Carsa customer services which I spent over an hour waiting . NOT at all impressed with the after sales of Carsa.
22 juillet 2026
Avis spontané
Réponse de Carsa - Mountsorrel
Dear John,
Thank you for choosing Carsa and for taking the time to share your feedback. We’re pleased to hear that you were impressed with the salesperson who assisted you with your Nissan Ariya.
We’re sorry to hear about the difficulty you experienced when trying to resolve the issue with the locking wheel nut, and particularly that you were left waiting when trying to contact our Customer Care team. We appreciate how frustrating this must have been, especially when you were simply looking for assistance with an item you expected to be with the vehicle.
We will look into this internally, including the communication following the photographs you provided and the subsequent contact with the Mountsorrel team and Customer Care.
Please do contact our Customer Care team at customercare@carsa.co.uk if you have not already been able to speak with someone, so that we can ensure your query is followed up.
Thank you again for being a Carsa customer and for bringing this to our attention. We hope we can get this resolved for you and restore your confidence in our after-sales service.
Best Regards,
The Carsa Team
Part Exchange
Kienna Land was really helpful and made the whole process of part exchanging and getting our family car really easy.
2 août 2026
Réponse de Carsa - Mountsorrel
Dear Abby,
Thank you for taking the time to share your experience. We're delighted to hear that our team member was really helpful and made the process of part-exchanging and getting your family car easy.
Best Regards,
The Carsa Team
Jacob was excellent and customer…
Jacob was excellent and customer satisfaction oriented.
Well done Carsa!!
31 juillet 2026
Avis spontané
Réponse de Carsa - Mountsorrel
Dear Sheila,
Thank you for taking the time to share your experience. We're delighted to hear that Jacob provided excellent, customer-focused service and that you were so pleased overall. Your kind feedback is greatly appreciated.
Best Regards,
The Carsa Team
Absolutely disappointed with the level…
Absolutely disappointed with the level of service, the state of some of the vehicles, wouldn’t recommend.
1 juillet 2026
Avis spontané
Réponse de Carsa - Mountsorrel
Dear James,
We’re very sorry to hear about your experience and that our service and the condition of the vehicles did not meet your expectations. This is not the standard we aim to provide, and we appreciate you bringing it to our attention. We will review this internally to help improve our preparation and service.
Best Regards,
The Carsa Team
⭐⭐⭐⭐⭐
⭐⭐⭐⭐⭐
Great service from Eric and Jacob. They were both friendly, professional, and made the whole process quick and straightforward. They answered all my questions and kept me informed throughout. I'd definitely recommend them to anyone looking for a smooth, hassle-free experience.
29 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Pete,
Thank you for taking the time to share your experience. We're delighted to hear that Eric and Jacob provided friendly, professional support and made everything straightforward for you. We really appreciate your recommendation.
Best Regards,
The Carsa Team
Bad customer service
Mount Sorrel branch. Paid for car in full. Gave it to me with 15 miles in the tank. But the time I get to petrol station this became 10 miles. Went to re-fuel and cover wouldn't open. Tried everything. Spent hours on internet/YouTube. No good. Had to drive back to showroom and nearly ran out of fuel and could easily have got stranded. Paid for taxis and insurance and still don't have car. If they had thought to put a few quid of petrol in the tank they would've identified the problem. But no.
26 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Hosam,
We’re very sorry to hear about your experience at our Mountsorrel branch and the inconvenience and worry this caused you. Driving away with such a low fuel level and then discovering an issue with the fuel cover is not the standard we aim to provide, and we understand your frustration at the time and costs involved. We are reviewing this internally, including our handover and vehicle-check processes, to help prevent similar situations in future.
Best Regards,
The Carsa Team
Great experience with Eric
We came to see a car and we were immediately helped by Eric as he guided us in how to go about looking at the car and helped us we all our needs.
24 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Mohan,
Thank you for taking the time to share your experience. We're delighted to hear that Eric was able to support you so well and guide you through viewing the car. Your positive feedback is much appreciated.
Best Regards,
The Carsa Team
Still waiting for customer servives to get back to me
Still waiting for customer servives to get back to me regarding missing locking wheel nut / toolkit & service history book. + having used the windscreenwipers for the first time, i very much doubt they had checked then! However the buying process was seemingly easy
21 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Lucy,
Thank you for taking the time to share your experience. We’re sorry to hear about the missing items and your concerns around the vehicle checks, and that you’re still waiting to hear back from customer services, as this isn’t the standard of follow-up we aim to provide. It’s good to know the buying process itself felt straightforward, and we’ll review what’s happened here to improve our post-sale service.
Best Regards,
The Carsa Team
Mountsorrel Carsa
Mountsorrel Carsa
Salem was great. Part exchanging my car was quick and easy with no issues at all.
22 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Ryan,
Thank you for taking the time to share your experience. We're delighted to hear that Salem made your part exchange quick and straightforward, and that everything went smoothly for you.
Best Regards,
The Carsa Team
Great experience
Great experience. Was a bit sceptical after reading reviews but was pleasantly surprised and reassured. Part ex evaluation wasn’t reduced and was same amount quoted. Staff were friendly and genuinely really helpful. Car was clean, in good condition and I was talked through everything.
22 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Isobel,
Thank you for taking the time to share your experience. We're delighted to hear you felt reassured, found our team friendly and helpful, and that your part-ex valuation matched the original quote. It's great to know you were happy with the car's condition and the handover.
Best Regards,
The Carsa Team
Great experience!
From our test drive, to sorting the finance and buying the car - everything was smooth and the staff were extremely helpful! I really trust the guys at Carsa and would highly recommend.
Salem and Kevin went above and beyond. Thank you!
18 juillet 2026
Réponse de Carsa - Mountsorrel
Dear Louise,
Thank you for taking the time to share your experience and for your recommendation. We're delighted to hear everything went smoothly from test drive to finance and purchase, and that you found our staff so helpful. It's great to know that Salem and Kevin went above and beyond for you.
Best Regards,
The Carsa Team
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