Cartrack Avis 

⭐ 1 STAR — A DISGRACEFUL CUSTOMER EXPERIENCE

I would give Cartrack zero stars if that were an option.

I cancelled my Cartrack contract in writing on 16 March 2026, within the applicable cooling-off period. Instead of simply processing the cancellation and confirming it, Cartrack has spent months arguing about the cancellation date, continuing to bill me and creating an entirely unnecessary administrative nightmare.

Despite repeatedly disputing the charges, I have had to spend countless hours of professional billable time dealing with Cartrack’s call centre, emails and repeated attempts to revisit the same issue.

The situation became even more unacceptable when Cartrack reversed my instruction to my bank cancelling the debit order, resulting in further unauthorised debits and additional charges.

Now, months later, Cartrack’s position is essentially: give us a new instruction to cancel and agree to pay our cancellation fee — otherwise we will treat this as a normal cancellation.

No.

The contract was cancelled in March.

A company’s failure to properly process or acknowledge a cancellation does not give it the right to rewrite the history of the transaction and charge a customer as though the cancellation happened months later.

What has been particularly disappointing is the sheer amount of time I have had to spend explaining the same issue repeatedly, including to management, rather than Cartrack simply investigating the original cancellation and resolving the matter.

I have now expressly requested that all further communication be in writing. I will not continue taking repeated telephone calls to debate a cancellation that was already communicated months ago.

This is not the level of customer service I would expect from a company handling customers’ vehicle tracking and financial information.

I have reserved my rights to pursue recovery of the unauthorised charges, post-cancellation billing and losses/costs arising from Cartrack’s failure to process the cancellation properly, including the substantial professional time wasted attempting to resolve this matter.

Think very carefully before signing a Cartrack contract.

My experience has been that cancelling the service is considerably harder than signing up for it — and when something goes wrong, the customer appears to be the one who has to spend the time, money and effort trying to get it fixed.

Can i give a minus 10 score. Worst company . And sad part is, you are forced to use them. No people skills. When you phone them the phone is put down on your ear.
I phoned them yesterday, asking to speak to a mananger with my complaint, was put on hold for ten minutes(them hoping i would loose interest, so they came back with a lame excuse of thw manager is in a meeting, they would call me back) 24 hours has past, still no call!!!! Somebody is getting a huge cut out of this deal!!! Even THE TECH GUY WAS LATE FOR A REPAIR YESTERDAY!!!!!!!
Cartrack is USELESS, waste of money!!!! #catrackmustfall

If there was a zero star option it would be more accurate. Their customer service in all departments is extremely bad. Booked a scheduling FOUR times and each time not only did they not pitch, they didn’t even phone/sms/email to say they were not coming. Keep in mind, this would’ve been the 3rd car we would’ve been installing a tracker on with this company.

When you phone to complain , they put you on hold until it eventually goes off. There is no sense of urgency in anything they do. I spent almost an hour altogether waiting to get through to a supervisor and when I did all they could say was that the technician did not let them know.

They only time they are nice is when they phone to try and promote the insurance or emergency button options.

100% regret not reading the reviews on this place before installing the first tracker.

Would rather pay more at an other place than R99 and receive such bad service.

Cancelled my tracker on the 28th of May 2025 - paid the early exit cancelation fee. Still being billed to this day - I have called more than 3 time to cancel and they keep saying they have sent forms and the cancellation is confirmed. To this day - I have never recievd a form other than an invoice for early exit. To which I have paid.

Daylight robbery at it's finest.

Poor Services from Camera Support they scheduled Yo come fix their Cameras Nobody showd zup, I the Paying customer needed to call them amd remind them They Have to do their Job..... Im moving to Bidtrack Great Services From Them...

Do not recommend this company whatsoever. Their aftersales are pathetic. I've asked for a logbook for my trips done in the past year, and now 2 weeks later I still have not received any assistance.

Stay away from this company.

The dashcam unit car track installed drowned my battery and damaged it. I bought a new battery with the arrangement that they will refund me on it. It is still an ongoing fight and nothing has been done yet

What a disgusting company. They installed the incorrect unit which didn’t include what I paid for. They damaged my car radio at installation. The unit hasn’t worked since day one. They still can’t tell me where my vehicle is. Yet they still continue to debit money. To stop the service is ridiculous and almost impossible. The harass you for payments but to terminate seems to be a huge problem for them. Yet they continue to debit money for a service they cannot provide due to defective workmanship, a unit not working and not what I paid for. Stay away

Sales calls me weekly after explicit requests to remove me from the database. Sales staff put the phone down on me when I politely request for them to remove me... every single person I speak to puts the phone down on me mid-sentence.

1.) I did not consent to being contacted by Car Track
2.) I am ignored on every request to remove me from database and there are multiple requests spanning months since last year

I am beyond disgusted with Cartrack's sales tactics.

Despite repeatedly telling your sales team that I am not interested and asking to be removed from your calling lists, the calls continue. This has gone far beyond normal sales follow-ups and now amounts to harassment.

Your representatives seem to have no respect for a customer's decision. "No" clearly means nothing to Cartrack. Instead of acting professionally, your sales staff come across as arrogant, pushy, and completely unwilling to listen. It is incredibly frustrating to have to repeat the same request over and over while being ignored.

A professional company respects a customer's wishes and maintains accurate records of opt-out requests. Cartrack appears to do neither.

If this is how you treat potential customers before they've even signed a contract, I can only imagine what your customer service is like afterwards.

I would strongly advise anyone considering Cartrack to think carefully before sharing their contact details. If you value your privacy and your time, expect relentless spam calls and complete disregard for your requests to stop.

I have never dealt with a company whose customer service feels so consistently confrontational.

A few months ago, I was called and told I could pay an additional monthly fee to “protect” my tracking unit from failing. When I declined, I was warned that if the unit failed, I would be liable for the replacement cost. Why should customers have to pay extra to ensure the company’s own tracking device doesn’t stop working?

More recently, I bought a new car and arranged to have my tracker transferred. Instead of thanking me for remaining a loyal customer, I was immediately warned that if there was any damage to the unit, I would be charged R600, on top of the R875 removal and reinstallation fee. I accepted the labour charge, but once again the conversation felt more like a threat than customer service.

To make matters worse, before the transfer had even been completed, I received four calls from the accounts department demanding payment. The work wasn’t even finished, yet the pressure to pay had already begun.

The technicians who come out are always professional, friendly and a pleasure to deal with. Unfortunately, the call centre completely undoes that goodwill. Every interaction feels like you’re being warned about what you’ll have to pay next rather than being treated as a valued customer.

I would not recommend Cartrack based on my experience, and as soon as my contract ends, I will be taking my business elsewhere.

I am extremely disappointed with the service I have received from Cartrack.

Despite having paid my account at the end of June and cancelling my subscription, I have continued to receive demands for additional payments. Repeatedly billing customers incorrectly and requesting fees that are not due is completely unacceptable.

What is most frustrating is the time and effort required to continuously dispute charges that should never have been raised in the first place. As a customer, I expect accurate billing, clear communication, and a prompt resolution of account issues. Unfortunately, my experience has been the opposite.

Very disappointing experience overall. I cannot recommend a company that fails to manage customer accounts accurately.

Illegal marketing practices. Rude, obnoxious, relentless, and they flat-out refuse to remove me from their marketing database - which is highly illegal!

This company has been harassing me for YEARS, after instructing them VERY clearly to remove my name from their marketing database on multiple occassions! They just don't stop!!!

This morning I was literally physically threatened by a consultant (Riaan someone or another) after asking him to remove me from the database. WTF kind of business do you actually run??? Is this a JOKE??

The Protection of Personal Information Act (POPIA) is South Africa's data privacy law. It mandates that any public or private body handling the personal data of South Africans must process it lawfully, responsibly, and with consent. Violations can result in severe penalties, including fines up to R10 million or imprisonment.

Please follow the law, or I will!

I am currently paying for two Cartrack services, but because they were set up under different usernames, I cannot view both vehicles in a single app. To resolve this, I visited the Tygervalley Cartrack branch. I was told it was a simple process that only required filling out a "Change of Ownership" form.

However, nothing was processed. When I followed up with the Johannesburg headquarters, they claimed they never received any documents. I had to revisit the Tygervalley office, where the staff actually showed me proof that the email had indeed been sent to HQ. It became clear that the customer care agents at the Joburg HQ are simply not doing their jobs.

I ended up calling Joburg HQ and had to repeat the exact same situation to three different people. Finally, an agent promised to email me the Change of Ownership form. Instead of attaching the form, they sent a reply asking me to "fill out and send back the form." When I replied stating that they forgot to attach it and asked them to send it again, they completely ignored my email.

The sheer incompetence and lack of basic follow-up from the Joburg customer care team is unacceptable. Save yourself the stress and headache.

My motorcyle was hijacked tonight, 16 July 2026, I contacted Cartrack and I was given immediate assistance. My motorcycle was recovered in less than 30 minutes with no damages. Thank you to Reuben and Beon for their impeccable service, they even brought the bike home to me.

I am posting this because I have now reached the point where Cartrack’s lack of written feedback and accountability is completely unacceptable.

On Monday, 6 July 2026, one of our company vehicles was involved in a hit-and-run incident. I requested the required vehicle footage from Cartrack on the same day as the incident because the footage is critical.

It has now been over 72 hours since the request was made, and I am still waiting for proper written answers to my questions.

I have sent repeated emails requesting feedback, escalation, and clear written responses. Instead of answering the questions properly in writing, Cartrack appears to avoid putting the service failures and explanations on email. I have specifically requested that this matter be escalated to senior management, yet I am still not receiving the written accountability that a paying customer should expect.

This is not a small issue. We pay for a tracking and camera service so that, when an incident happens, we can access the information and footage we need. This is now the second time we have experienced problems when trying to access footage when it actually matters.

Cartrack promotes its service as reliable, available, and there when customers need it. However, in this case, the service has failed us when we needed it most. After more than 72 hours, repeated emails, and multiple requests for escalation, we still do not have clear written answers.

My questions remain unanswered:

Why has it taken more than 72 hours to retrieve or provide the footage?

Why has no one provided clear written feedback on what went wrong?

Why are my emails not being properly answered?

Why does Cartrack prefer phone calls instead of putting the facts in writing?

How will this service failure be rectified?

What compensation or corrective action will be offered for a service we are paying for but could not use when needed?

Who in senior management is actually taking responsibility for this matter?

As a paying customer, I should not have to fight this hard for basic feedback, written answers, and access to a service that I am paying for.

I am requesting urgent senior management intervention, immediate written feedback, the footage requested, and a clear explanation of how Cartrack intends to rectify this failure.

Just ripoffs crap prices offered dowe not sale to them private sale s pay better

this company is the worst, beside their bad behaviour before, I received a mail, that my account is overdue, but they having a debit order and it was taken from my account. After I complained about it, no feedback, no apologize, no clarification. I can't wait for the day that my contract is done.

Update 11.07.2026: standard answer as you could see at my first review, nothing happend so far.

Never told me there was a cancelation fee of R2800 and they call me every day and can't sort it out this has been going on for years im tired of speaking to people that cant sort a problem out not getting a cent out of me I will take them to court

Avoid at all cost!!! I lost my vehicle in January 2025 and requested to cancel. They only cancelled in oct2025. They deducted again this year May 2026 saying I owe them R1000!!! They don't want to give my money back for services that I never used. And get this the Agent (MUSA Nyathi - So called manager) hang up on me. I never screamed shouted or swear over the phone just stating the facts but this is how you get treated????????BADDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDDD