Netstar Avis 

Netstar operates like a criminal organization. They got my details from a third party and drafted a vehicle tracking contract. Then started debiting my account for the service i never asked for or agreed to.

The Worst Customer Service I Have Ever Experienced
I originally left a review on 12 May 2026, hoping that someone at Netstar would take ownership of the issues I was experiencing. Unfortunately, nearly three months later, absolutely nothing has changed.

I have now spent months dealing with the exact same debit order problem. Every month there are failed debit order notifications, multiple resubmissions, and endless confusion around my account. Every time I call, I am asked to repeat the same information, verify my banking details again, and re-authorise mandates as if the previous conversations never happened.

The most frustrating part is that I am constantly being transferred from one department to another. Nobody seems to know who is responsible. Agents either transfer the call, tell me someone else will assist, or make it feel like I'm the one causing the problem, even though this issue has existed for months because Netstar has failed to resolve it.

I've wasted hours on phone calls explaining the same story over and over again. The WhatsApp support is useless, emails go nowhere, and no one takes ownership of resolving the issue permanently.

I even requested that my contract be cancelled because I no longer wanted to deal with this ongoing nightmare, yet instead of helping me, I was told my account had been handed over to the legal department. It feels like customers are punished for trying to escape a problem that Netstar created and has repeatedly failed to fix.

At this point, I honestly want nothing more to do with Netstar. This has been, without question, the worst customer service experience I have ever had. A company that deals with vehicle security should inspire confidence, but instead they have caused months of unnecessary stress and frustration.

I would not recommend Netstar to anyone. If you value your time, your peace of mind, and responsive customer service, I strongly suggest looking at other providers before signing a contract with them.

“Extremely disappointed with Netstar’s service. I bought my vehicle three years ago with a Netstar tracking device already installed. When I changed insurance, I was instructed to have a different tracking device installed through Netstar that was compatible with my new insurer. Ever since that installation I’ve had nothing but problems. The panic button is so hard to press that it barely works and when I test it, there’s no response and no call back from the control room. I’ve reported this multiple times. Netstar has sent technicians to my vehicle more than once, but the problems were never resolved. I even went to the head office after being told the issue would be sorted out. Instead, I was told I had two devices in my vehicle, yet no permanent solution was provided. It has now been two years. It is completely unacceptable for a company whose core business is vehicle security. I’ve lost confidence in Netstar. The after-sales service has been poor, my complaints have not been taken seriously, and I would not recommend them based on my experience.”

Absolutely pathetic service from Tyrone at Netstar, after telling him numerous times that the tracker was canceled as the car was sold all I heard back was that he can do the cancelation for me now. They dont listen to customers or their complaints and cant wait to get you off the phone.

STAY AWAY...

I recently changed banking details. Sequence of events, submitted written request by my new bank well in advance of debit order date, telephone call from Netstar confirming changed, debit order doesn't go off on agreed date from neither account, 1st working day after I contact Netstar in writing and telephonically, apology received and again confirmed bank account details and receive confirmation in writing from Netstar all is sorted, that same afternoon I get an sms from Hybrid Collections threatening legal action for the very same payment that was 'solved', contact Netstar again in writing get a response I'm not their client, phone again and again confirmed all in order, receive written confirmation again that problem is resolved and low and behold, 2 days later a call from Hybrid Collections threatening legal action and when the lady is informed that there is no need for her as the problem has been resolved, I get told people like me are the worst to do business with. Netstar Customer Service is non existent and their collection agency has to learn about professionalism.

After a year of my vehicle's battery not lasting more than 2days, I sent my vehicle back to the dealer for testing. The Netstar unit was responsible for draining my battery leaving me and my family stranded several times or just unable to use the car.