CarWorld Supermarket Avis 1 665

Mason was extremely helpful and assisted me thoroughly.
I definitely recommend buying your car here. Can’t go wrong 5* Service

I saw Mason whilst at Carworld. He was amazingly patient with myself. Showed loads of cars and was really helpful throughout the while buying the car.
Stuart helped with the finance side and was really helpful

Brought a Dacia duster very pleasant to come into Car World the salesman was very professional and I would give 100% too

I would strongly advise others to avoid.

I bought a £14,000 2020 car with 30,000 miles. I had it for ten days and driven it 180 miles, before engine fault warning lights came on. I had to pay £220 for a Peugeot main dealer to diagnose the faults.

The independent tests were only needed as Car World blamed the issue on a flat battery without even seeing the car and they (incorrectly) say a battery issue isn’t covered by statutory return rights or their expensive warranty as they would deem any battery fault “wear and tear” despite me having only had the car for ten days.

The independently test showed it was not a battery fault and Car World had supplied the car with a non-genuine sensor part (causing the engine fault) and a pre-existing mechanical defect (the coolant tank is leaking).

The car then actually broke down while being test driven by the Peugeot team.

This is not something you expect when buying from a dealer, especially as I was assured the car had been independently assessed and was in great condition.

Since raising the issue, resolving it has been incredibly difficult. I have called their after sales team upwards of twenty times and sent countless emails. I haven’t had a single call back from a manager despite multiple requests.

My partner is being forced to drive a faulty and potentially dangerous car 80 miles back to Peterborough as Car World refused to collect it or even respond to my requests after the car broke down.

They sent me a “rejection policy” which is inconsistent with statutory rights under Consumer Rights Act.

I have no faith that Car World will do the right thing and issue me a refund (as is my right within 30 days of purchase) without trying to delay and I am preparing to take legal action against them.

Car World acted dishonestly during the sales negotiation, particularly in pursuading me not to get a AA test on the car prior to purchase (telling me it was a waste of money as the car had only been serviced at the main dealer and had passed a recent independent MOT “with flying colours” and saying they wouldn’t return my deposit if AA found anything other than mechanical failures - which is the opposite of what they had originally told me).

I then discovered Car World had actually MOTd the car itself, it had been sat unsold at both Car World and another dealer for months beforehand (rather than being carefully looked after by its owner etc etc). Car World must not have checked the car itself as Main Dealer said that the coolant leak would have been obvious if they had.

Car World refused to collect the car and then pretended their service team werent open on Saturdays, trying to make it even more difficult for me to return the vehicle. I then phoned them on a Saturday and found them open and suddenly could book an appointment.

Overall, this has been an incredibly stressful and time-consuming experience, with no confidence that the matter is being handled responsibly.

I would not trust this dealer again. They aren’t regulated by a Motor Ombudsman and I have unfortunately seen why.

Had a good experience and Mason was great. Thank you

Easy to buy, good communication and friendly staff, we dealt with Mason who was great.

Jason was very professional and helpful

Great service by Keegan & Monika. Clear throughout and efficient.

Service, staff everything explained in detail. Very helpful team Monica and Stuart very happily made sure a full service was completed on the car. Test drove it. Many thanks.

Mason and Stuart were very professional and informative. They told us everything that we needed to know and all of the information we needed. We believe that they both deserve a pay rise.

Monika was fantastic and incredibly helpful as we purchased a new car for my wife. 5☆

Wow!!! Thank you Monica, for your Excellent service and patience today. Amazing service today from all the staff from being greeted at the door by Summer to finalinsing our purchase with Stuart.

Nice salesman, good facilities, no pressure exerted. No flexibility shown on price even with crack in windscreen was disappointing but not Mason’s fault.

Monika and Stuart was friendly and helped me

Great quality product from a top notch garage. We was looked after by monika very well indeed! 100% go and see her!

Mason was excellent, went through all the details and made sure everything was correct. A very pleasant car buying experience!

Great service from start to finish with Mason thank you!

An honest, near 6 month review for Carworld.

I purchased a Vauxhall Grandland X on mid November 2025. The car developed faults within two days, meaning it was effectively sold in this condition. While some early issues were addressed very quickly by the service team (including ABS/EPR, wheel axel faults), further problems continued.

On 10 December, the vehicle went into limp mode far from home and had to be recovered by a breakdown service, who confirmed faults with documented diagnostic evidence. I attempted to reject the car under the Consumer Rights Act 2015, as I had owned it for just under a month, but this was refused because Carworld said they could not later reproduce the fault.

Over Christmas, I was threatened with daily storage charges unless I collected the vehicle, which added unnecessary stress and left me little choice but to take it back.

In March 2026, the car was inspected again for unresolved clutch/brake pedal issues. A near‑side inner rack joint was replaced, but the reported issue was not found, and I was then advised by Carworld to go to another garage or use the warranty instead of having it re‑examined by them. Promised manager call-backs related to this didn't happen, inspection reports were not provided despite multiple requests, and communication dropped off as I approached six months of ownership.

More recently, a safety‑related electronic parking brake fault was reported. Despite notifying Carworld, and following up the same day, no manager contacted me and no repair was arranged leaving me to fix the costly issue myself to keep the car safe and roadworthy for me and my children.

Carworld have now shirked responsibility to address issues with me and my car despite the issues. People should carefully consider whether to buy from this company or not.

Remember, the Consumer Rights Act exists to protect buyers, especially when faults arise early, but in my experience those rights had to be pushed for far more than they should.

We paid the £99 reservation fee for Octavia. When we test drove it, the car had many warning lights, very dodgy brakes, and didn't feel safe. They said they would sort it if we bought the car, and if we paid an EXTRA £200 for a full service!

Surely they should have the car safe and ready before test driving?!

Anyway, I said no thanks and asked for a refund of the £99 reservation fee.

When you choose not to buy, they then bring a manager over to try to convince you otherwise. But again, I said, "No thanks, refund, please." Which they reluctantly agreed to.

After 10 days, 4 different phone calls with 4 different people saying they would sort it, we have FINALLY had the £99 refunded.

Below is what they say on their site:

"THE £99 RESERVATION FEE IS FULLY REFUNDABLE SUBJECT TO VIEWING. BY PLACING A £99 RESERVATION, THIS SECURES YOU THE VEHICLE, TAKING IT OFF SALE. IF FOR ANY REASON YOU HAPPEN TO CHANGE YOUR MIND UPON VIEWING, WE WILL REFUND THIS BACK NO QUIBBLES."

"No quibbles" is definitely not true.

To be honest, I feel like they make it purposely difficult, hoping that you just give up so they can keep the money.