Excellent service, including next delivery which was an absolute winner. Products fantastic! it has been my first time ordering with Casa Argentina, but the entire process was super easy. Also the fac... Voir plus
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I had been looking to purchase a Somerset Argentinian bbq grill and found a local company who specialises in Argentinian food, wine, meat and the bbq I wanted.I was extremely impressed with the serv... Voir plus
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Easy to order and book the date for delivery. Helpful on the phone with enquiries. Empanadas were very tasty but I was surprised at small size. Would be useful to know size before ordering as definite... Voir plus
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Order was dispatched on time and it was a seamless process for delivery. Empanadas arrived frozen which is an achievement in this heatwave. Empanadas are very tasty. My only comment would be that... Voir plus
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À propos de l'entreprise
À propos de Casa Argentina Limited
Écrit par l'entreprise
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
Coordonnées de contact
Unit 3, 77 Sumner Road, CR0 3LN, London, Royaume-Uni
- 02085401222
- info@casaargentina.com
- casaargentina.com
4,9
Excellent
885 avis
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Ayer recibí el pedido pero…
Ayer recibí el pedido pero lamentablemente, una vez mas, la entraña llego descongelada y un olor tremendo debido a la cantidad de sangre dentro del paquete.
tuve que tirar ambos paquetes del olor a podrido que tenían.
Una pena, pero no les compro mas (por lo menos entraña)
15 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hi Daniel,
We’re very sorry to hear that you had a bad experience with the entraña in your last order, and we completely understand your frustration.
We’d like to clarify that the entraña we sell is fresh, just as it arrives from Argentina, vacuum packed, with some natural blood that allows the wet-aging process to continue, which helps make the meat more tender.
In very rare cases, this process can cause the meat to spoil, usually due to a fault in the original vacuum seal.
We sent you an email to arrange a call, but didn’t receive a response. Please feel free to get in touch with us at 0208 540 1222 or via email at info@casaargentina.com, we're always happy to resolve any issue when given the opportunity.
We look forward to hearing from you and finding a way to make this right.
Kind regards
Federico
Amooo !variedad en yerbas 😍 Rapido envio…
Amooo !variedad en yerbas 😍 Siempre que pido llega rapidisimo! Y el packaging es perfecto. Todo limpio y ordenado no como otros negocios q he probado.
13 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Georgina,
¡Nos encanta leer tu mensaje! 😍 Nos alegra muchísimo que disfrutes de la variedad de yerbas y que tus pedidos siempre lleguen rapidísimo. También es genial saber que el packaging te parece perfecto — cuidamos cada detalle para que todo llegue limpio, ordenado y en las mejores condiciones.
¡Gracias por elegirnos y por tu apoyo!
Un saludo grande,
The Casa Argentina Team
The products that I received were fine
The products that I received were fine, no problem with that. But please take a look at the shipment company. They left the package outside of the gate of the building, it wasn’t safe.
8 janvier 2026
Réponse de Casa Argentina Limited
Hola Belén,
My name is Max, Co-Founder & CEO at Casa Argentina Limited.
Thank you for taking the time to share your feedback, especially the positive note about our products. I really appreciate it.
I’ve also been informed that your parcel was left outside the gate, unsecured. I’m truly sorry about that. While we work with major, highly reliable UK couriers, individual driver decisions sometimes fall below the standard we expect. That’s not an excuse, just context, and ultimately the responsibility sits with us.
I’ve already reported this to the courier so it can be addressed internally on their side, and to help prevent a repeat for you or anyone else.
If there’s anything I can personally do to make your experience better, please don’t hesitate to contact me direclry. Your trust matters to us.
Thank you again for choosing us, and apologies once more for the inconvenience.
Warm regards, Max
The parcel was well packed and brought…
The parcel was well packed and brought to me by a polite and friendly man. It was very heavy but he didn't complain about the stairs to the second floor.
I missed the delivery the first time as it was still night! Why would you use a company that works all night? I doubt that I shall be using Casa Argentina again because of the delivery hours.
7 janvier 2026
Réponse de Casa Argentina Limited
Hola Cathrin,
Thank you again for your review and for sharing your experience. We’re glad to hear your parcel was well packed and delivered by a polite and friendly driver — that’s always great to know.
Regarding delivery times, we work with trusted courier partners who handle the delivery of all orders. Their delivery windows run between 8am and 6pm, and while we don’t have direct control over the exact delivery time, we choose these services to ensure orders arrive safely, especially when they contain fresh or chilled products.
We’ve checked the tracking for your order and can confirm the delivery attempt was made at 8:30am, with a second successful attempt the following day. We understand missed deliveries can be inconvenient, and we truly appreciate your feedback.
We hope this clarifies the situation, and we’d love the opportunity to welcome you back to Casa Argentina in the future.
Warm regards,
Mandeep
Always excellent service and delicious…
Always excellent service and delicious products ⭐️
8 janvier 2026
Réponse de Casa Argentina Limited
Hola Sieglinde,
Thank you so much for your kind words! We’re delighted to hear you always receive excellent service and enjoy our delicious products ⭐️ Your support truly means a lot to us.
Warm regards,
The Casa Argentina Team
Réponse de Casa Argentina Limited
Hola Veronica,
Thank you for your lovely feedback! We’re so happy to hear that everything was easy, smooth and punctual — and that Casa Argentina never disappoints. That’s exactly the experience we aim to deliver every time.
Many thanks for your continued support,
The Casa Argentina Team
Highly recommend
Great products, great customer service, great attention to detail. Cannot fault. The whole process from ordering to receiving my alfajores was flawless - and always has been. Amazing team who really care. Keep up the good work. Thank you!
7 janvier 2026
Réponse de Casa Argentina Limited
Hola Grace,
Thank you so much for your wonderful review! We’re thrilled to hear that your experience — from ordering to receiving your alfajores — has been flawless. It means a lot to know our care and attention to detail is noticed and appreciated. Your support truly motivates us to keep delivering the best.
Many thanks,
The Casa Argentina Team
Outstanding customer service
Outstanding customer advice + great products.
This was the first time we had ordered from Casa Argentina and were super impressed.
We placed an online order and then picked the first delivery date which was a week later - no surprise given it was the festive season.
To then receive a call from Casa Argentina shortly after placing the order asking if we wanted delivery the very next day we thought was extraordinary.
The Saltena products supplied were great quality and the packaging robust and really kept the products cool even though we didn’t specifically opt for the cool box.
We will definitely order from this company again.
30 décembre 2025
Réponse de Casa Argentina Limited
Hola Virginia,
Thank you so much for taking the time to leave such a detailed and generous review — it really means a lot to us.
We’re delighted to hear how impressed you were with both the service and the products, especially during such a busy festive period. Being able to bring deliveries forward and help where we can is exactly the kind of service we aim to provide, so it’s wonderful to know that call made a difference.
We’re also very pleased you enjoyed the La Salteña products and that the packaging kept everything perfectly chilled — even without the cool box. Quality and care at every step are incredibly important to us.
Thank you again for your trust and kind words. We truly look forward to welcoming you back soon.
Un saludo,
The Casa Argentina Team
Réponse de Casa Argentina Limited
Hola Dougal,
Thank you so much for your lovely feedback! We’re really glad to hear you’re happy with the fast delivery, tasty products and our service — it means a lot to us, especially coming from a returning customer.
Thanks again for your continued support.
Un saludo,
The Casa Argentina Team
Argentinian nostalgia in London
Excellent product selection, service and reasonably priced
5 janvier 2026
Réponse de Casa Argentina Limited
Hola Francisco,
Thank you for your kind words! We’re delighted to hear that our product selection, service, and value brought a little taste of Argentina to London. It means so much to us to help our customers enjoy authentic flavours from home.
Many thanks,
The Casa Argentina Team
Réponse de Casa Argentina Limited
Hola Roderick,
¡Muchas gracias por tu comentario! Nos alegra muchísimo saber que tu experiencia fue tan positiva y que valoras la calidad de nuestros productos y la confianza en nuestro servicio. Comentarios como el tuyo nos motivan a seguir mejorando cada día.
Un saludo cordial,
The Casa Argentina Team
Always there when you need it.
First class reliable company with lots of products to offer. It brings home a little bit closer.
5 janvier 2026
Réponse de Casa Argentina Limited
Hola Maria,
Thank you so much for your kind words. We’re really pleased to hear that Casa Argentina helps bring a little piece of home closer — that means a great deal to us. It’s always our aim to be reliable, well stocked, and there when you need us.
Thank you for your continued support.
The Casa Argentina Team
I ordered for a friend and put my own…
I ordered for a friend and put my own address instead. I quickly emailed them and they responded immediately and changed the address. It was excellent service and I know the person who received it was very impressed by the quality of delivery. Thank you
18 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Emma,
Thank you for taking the time to share your experience.
We’re really pleased we could sort that out quickly for you and make the change in time. It’s great to hear the recipient was impressed with both the delivery and the quality — that’s exactly what we aim for with every order.
Thank you for trusting us, and we hope to help you again soon.
Best wishes,
The Casa Argentina Team
The meat 🥩 it was absolutely delicious…
The meat 🥩 it was absolutely delicious , amazing tooo too good I have no words, I order iberico pork everything they had available on the website and I make barbecue on the first day of the year to make sure I start my year with perfectly test … thank u guys , casa Argentina has the best meat in town
1 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Vlad,
Thank you so much for this fantastic review.
We absolutely love hearing this. Starting the year with a proper barbecue and enjoying Iberico pork and great meat is the best way to do it, and we’re delighted everything lived up to expectations. Knowing our products helped make your first barbecue of the year so special really means a lot to us.
Thank you for your trust and kind words — we truly appreciate it.
Warm regards,
Max & the Casa Argentina Team
Excelente productos ,pero cuando haces…
Excelente productos ,pero cuando haces varias compras para navidad esperaba un regalo un detalle en la caja como cortecia .
2 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Marta,
Gracias por compartir tu opinión con nosotros.
Nos alegra saber que quedaste satisfecho con la calidad de los productos, eso es siempre nuestra prioridad. Entendemos perfectamente tu comentario sobre el detalle o cortesía, especialmente cuando se trata de varias compras para una ocasión tan especial como Navidad. Valoramos mucho este tipo de feedback, ya que nos ayuda a seguir mejorando la experiencia para nuestros clientes.
Te agradecemos sinceramente tu confianza y esperamos poder sorprenderte en tu próxima compra.
Un saludo cordial,
El equipo de Casa Argentina
The goods arrived quickly well…
The goods arrived quickly well packaged. the empanadas were exceptionally good! Highly recommended!
30 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Corina,
Thank you for your lovely review!
We’re thrilled to hear your empanadas were exceptionally good and that everything arrived quickly and well packaged. Nothing makes us happier than helping you enjoy authentic Argentine flavours at home.
Many thanks again,
The Casa Argentina Team
Réponse de Casa Argentina Limited
Hola Fernando,
Thank you for your lovely review!
We’re delighted to hear that every experience with Casa Argentina has been a good one. It means a lot to us to know our products and service continue to meet your expectations.
Many thanks again,
The Casa Argentina Team
Purchased online
Purchased online, was offered a discount which is great when watching the pennies
Was told when order would arrive and had it delivered as stated within a couple of days which over the Christmas period was excellent.
Will shop again
Hannah@sublime chocolates
30 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Hannah,
Thank you for your wonderful review, Hannah!
We’re thrilled to hear that the discount was helpful and that your order arrived on time, especially during the busy Christmas period. It’s great to know you had a smooth experience, and we look forward to welcoming you back to shop with us again soon.
Many thanks,
The Casa Argentina Team
Ordered a beef fillet for Christmas it…
Ordered a beef fillet for Christmas it was delivered on the 23rd of December as promised and the quality of the beef was fabulous and so tender.
I would not hesitate to order from this company again based on my experience for this first delivery.
29 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Peter,
Thank you for your kind review!
We’re delighted to hear your beef fillet arrived on time and lived up to your expectations. Nothing makes us happier than knowing we helped make your Christmas special with quality, tender meat. We look forward to welcoming you back for many more orders in the future.
Warm regards,
The Casa Argentina Team
Outstanding
This was my 2nd time ordering from Casa Argentina, which I placed early Dec for delivery on the 23rd Dec, so easy to do on their website with the pop up calendar, and was notified by the courier the day before and then on the morning was given a time window which was great and worked perfectly. Now onto the beef ribeye rolls I ordered, WOW, INCREDIBLE, I had ordered enough for two roasting joints and several steak meals, and we had a steak night on the 23rd and absolutely beautiful, brilliant taste and so juicy and tender. Will definitely only use this company for my beef and highly recommend other people give them a try, you will not be disappointed . Thank you Casa Argentina
23 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Philip,
Thank you for sharing your wonderful experience!
We’re thrilled to hear that your second order went smoothly and that the beef ribeye rolls exceeded your expectations. It’s fantastic that your steak night was such a success — juicy, tender, and full of flavour is exactly what we aim for! Your recommendation means a lot to us, and we can’t wait to help you with many more delicious meals in the future.
Warm regards,
Max and The Casa Argentina Team
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