Excellent service, including next delivery which was an absolute winner. Products fantastic! it has been my first time ordering with Casa Argentina, but the entire process was super easy. Also the fac... Voir plus
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I had been looking to purchase a Somerset Argentinian bbq grill and found a local company who specialises in Argentinian food, wine, meat and the bbq I wanted.I was extremely impressed with the serv... Voir plus
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Easy to order and book the date for delivery. Helpful on the phone with enquiries. Empanadas were very tasty but I was surprised at small size. Would be useful to know size before ordering as definite... Voir plus
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Order was dispatched on time and it was a seamless process for delivery. Empanadas arrived frozen which is an achievement in this heatwave. Empanadas are very tasty. My only comment would be that... Voir plus
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À propos de l'entreprise
À propos de Casa Argentina Limited
Écrit par l'entreprise
The UK’s Most Trusted Argentinian Food & Wine Specialist Since 2014
Casa Argentina is the UK’s leading importer, distributor and promoter of authentic food and wine from Argentina.
Since 2014, we’ve been committed to delivering premium quality, full traceability, and outstanding customer care. From Dulce de Leche, Empanadas Discs, and Chorizos Criollos to Yerba Mate and Malbec Wines, every product we supply represents the true taste of Argentina, trusted by households, chefs, and retailers across the UK.
Multiple award-winning company, including the National Best Customer Service Award 2025 and several Great Taste Awards, Casa Argentina stands for integrity, reliability and excellence in everything we do. Each order is prepared with care in our London warehouse, offering next-day delivery nationwide and a 100% money-back guarantee.
Our mission is simple: to become the first choice for people seeking high-quality Argentine products, recognised for the ethics of our business practices and the excellence of our service.
100% Money back Guarantee
We remove the risk from our customers by offering a 100% money back guarantee.
How does the 100% Money Back Guarantee work at Casa Argentina?
At Casa Argentina, we are committed to providing our customers with the best quality products. To ensure your satisfaction, we offer a 100% Money-Back Guarantee on our products and services, subject to the following terms and conditions:
1. Eligibility Period for the 100% Money-Back Guarantee
Customers can request a full refund within 7 days of the product's delivery. After this period, the 100% Money-Back Guarantee will no longer be available. This policy applies to all products, including our perishable goods such as chilled and frozen food items.
2. Condition of Returned Products
To be eligible for a refund, products must be returned in their original condition and packaging. Items that have been opened, used, or partially consumed will not qualify for a refund.
For chilled or frozen products, these items must be returned in a thermal box within 24 hoursof initiating the return request. The product must be stored at the correct temperature before dispatch to ensure its quality. Failure to meet this condition will void eligibility for a refund.
3. Proof of Purchase Requirement
To process a refund, customers must provide a valid proof of purchase, such as the original receipt or order confirmation email. This helps us validate the purchase and initiate the refund process smoothly.
4. Return Shipping Costs
Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure safe and timely return of the product. Casa Argentina is not liable for items lost in return transit.
5. Inspection and Refund Approval Process
Once we receive the returned item, our team will inspect it to ensure it meets our return criteria. If approved, we will process the refund within 7 working days. The refund will be credited to the original payment method used at the time of purchase.
6. Exclusions from the 100% Money-Back Guarantee
The 100% Money-Back Guarantee does not apply to:
Products damaged due to improper handling, storage, or use by the customer.
Products returned after the 7-dayeligibility period.
Items purchased during sales or promotions.
7. How to Request a Refund
To request a refund, customers must contact our Casa Argentina customer service team within the 7-day period. We will assist you through the return process and provide the necessary instructions.
8. Policy Changes
Casa Argentina reserves the right to modify or terminate the 100% Money-Back Guarantee at any time without prior notice. Any changes will not affect refund claims made before the date of modification or termination.
Contact Us
For any queries or to request a refund, contact our Casa Argentina customer support at info@casaargentina.com. We are always here to help ensure you have a great shopping experience with us.
Coordonnées de contact
Unit 3, 77 Sumner Road, CR0 3LN, London, Royaume-Uni
- 02085401222
- info@casaargentina.com
- casaargentina.com
4,9
Excellent
885 avis
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Excellent Customer Service
I can't fault the delivery and customer service, there was a query on my original order which was amended in a speedy manor. The meat and chorizos are the best and that is coming from an Argentine wife!!
1 février 2026
Avis spontané
Réponse de Casa Argentina Limited
Hi Stuart, Thank you for taking the time to share your honest feedback!
I’m really sorry the sirloin didn’t meet your expectations this time. When a cut feels overly fatty and lacking meat, that’s understandably disappointing, especially on a first order.
We’ve sent you an email directly as we’d genuinely like to resolve this properly.
Just for context, we leave the sirloin with its natural fat so customers can decide how much to trim and because many prefer cooking the steak in its own fat rather than using oil or butter. This is reflected in how we price the cut per kilo, to make it fair.
That said, we fully appreciate this wasn’t right for you.
Thank you for acknowledging the delivery and service, and I hope we can put this right for you :)
Max - Co-Founder & CEO, Casa Argentina
Great Business Easy to use website
Easy to use website. Great product. Love that you can book a delivery to suit you.
22 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Richard,
We’re delighted to hear you found the website easy to use and enjoyed the product! It’s great to know that the delivery booking option worked well for you too. Thank you for sharing your feedback.
Warm regards,
Casa Argentina Team
Réponse de Casa Argentina Limited
Hola Daniel,
¡Muchísimas gracias! Nos encanta leer “los mejores” — vuestro apoyo nos motiva a seguir dando lo mejor cada día.
Un abrazo,
Casa Argentina Team
The most beautiful meat I have ever…
The most beautiful meat I have ever cooked! And the dulce de leche is to die for!!
25 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Lucie,
Ahhh this made my day, thank you!
So glad you loved the meat, and yes… that dulce de leche is dangerous 😉 Really appreciate you taking the time to share this.
Sending a big thank you up to Manchester.
All the best, Max and the Team at Casa Argentina
Casa Argentina’s online shop and delivery are sensational
Casa Argentina’s online shop is outstanding. Beautifully curated, easy to use, and incredibly reliable. The quality of the products is excellent, delivery is smooth. Casa Argentina is always present at my home with great products at all major events throughout the year.
30 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Adolfo, Thank you, Gracias....
You’ve been with us for a long time, and knowing Casa Argentina has become part of your home and your celebrations throughout the year is honestly special to hear.
Quality, reliability, and being there when it matters is exactly what we aim for, every single order. Thanks for trusting us again and again.
Really appreciate you and Mirta and the whole T gang :)
All the best, Max, Federico and the whole team at Casa Argentina!
Just an unbelievable experience!
Just an unbelievable experience!
Have been ordering from Casa Argentina for a couple of years now and am never surprised by just how good not only the food is, but the quality of the service.
It’s clear that the team there have really understood what service should be and each time I speak to them it just keeps getting better.
It’s nice for me to be able to order food online knowing that the quality is first class and that the team there really care that I get it when I want it and that I’m never disappointed.
Keep it up Casa Argentina - love you guys!!
30 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hi James, This one really put a smile on my face :) thank you.
You’ve been with us long enough now, so hearing this means everything. Food matters, of course, but service is the bit we obsess over day in, day out. Getting it to you when you need it, exactly as it should be, with no stress, that’s the goal every time.
Really appreciate the trust, the support, and you taking the time to write this. It doesn’t go unnoticed. Thank you for sticking with us. Truly.
All the best, from Mandeep and the Casa Argentina Team....
Excellent food bringing back the memories of our time in Argentina
The range of food on offer was clearly presented online and and the ordering process was easy. I was kept up to date with the delivery timing and it arrived safely and on time. The contents were well packaged and were still cool.
Have just eaten the first bqtch of empanadas which were excellent and just like the ones we had when we were last in Buenos Aires. Looking forwards to working through the rest of the order
29 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Mark,
Thank you so much for such a lovely review. We’re delighted to hear that our food brought back memories of your time in Argentina — that truly means a lot to us. It’s great to know you found the website clear, the ordering process easy, and that the delivery updates and packaging met your expectations.
We’re especially happy to hear you enjoyed the empanadas and that they reminded you of those from Buenos Aires — that’s exactly the experience we aim to recreate. We hope you enjoy working your way through the rest of your order just as much!
Un abrazo,
Casa Argentina Team
Réponse de Casa Argentina Limited
Hola Naomi,
¡Muchas gracias por tu comentario! Nos alegra muchísimo saber que tus pedidos siempre llegan a tiempo como esperabas.
Un abrazo,
Casa Argentina Team
Great service excellent quality meat…
Great service excellent quality meat great value thank you
29 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola D,
Thank you so much for your kind words! We’re delighted to hear you enjoyed the service and found the meat to be excellent quality and great value. Your support really means a lot to us.
Warm regards,
Casa Argentina Team
Exceptional fillet of beef
Our fillet of beef arrived a day late - the only reason that I have give 4 rather than 5 stars, because the beef itself was exceptional. It arrived well packed and partially thawed, which we expected, but we still had time to complete the thawing before our dinner party so our plans weren't wrecked. The exquisite tenderness and flavour of the fillet drew many compliments. I was disappointed that the website didn't have a large enough fillet for my next party when I tried to order again!
22 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Sue!
Thank you so much for taking the time to share such detailed feedback. We’re truly delighted to hear that the fillet of beef was exceptional and that its tenderness and flavour drew so many compliments at your dinner party — that’s exactly the experience we want to deliver.
It was also lovely speaking with you over the phone, and we really appreciate your understanding regarding the delivery delay. Unfortunately, we do rely on a third-party courier, and there were unexpected delays in your area on that day. We’re glad to hear the fillet arrived well-packed. (The fillet was dispatched fresh, not frozen!)
We’re sorry to hear the website didn’t have a large enough fillet for your next party order. We do have larger sizes available on the website now and look forward to you ordering again!
Thank you again for your kind words and thoughtful feedback — it genuinely means a lot to us.
Un abrazo,
Mandeep
Réponse de Casa Argentina Limited
Hola Leonardo,
We’re thrilled to hear you enjoyed the empanadas and found the ordering process easy with timely delivery. Thank you for sharing your feedback — it means a lot to us!
Warm regards,
Casa Argentina Team
The worst morcilla ever... UPDATE
I bought 2 sample packs of Chorizo and Morcilla. I was excited about trying morcillas the real argentine taste and chorizos too.
So, I lit my BBQ today, and grilled the chorizos and morcilla with some beef too.
First thing I tried was the chorizo. Not very good but at least passable. Then we tried the morcilla. The worst, most horrible, morcilla I ever tasted. It looks like a morcilla, but the taste is horrendous. It is a horrendous sausage painted in black. We couldn't pass even one bit of it.
So, we throw our money for a sausage painted in black that tastes like a bad salami.
My advice: don't make my same mistake.
UPDATE and added one star:
The vendor took the criticism and sent a different type of morcillas (blood sausages) with an improved recipe. And this was much better. Not perfect but a good improvement.
I also grilled the "provoleta" and, to my frustration, it was not a real provolone cheese like the one used to prepare "provoleta". This cheese melted completely and didn't taste like the provoleta one should taste.
So, thumbs up for the morcilla. Thumbs down for the provoleta.
25 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Alejandro,
My name’s Max, I’m the Founder & CEO of Casa Argentina.
I’m genuinely sorry about the experience you had with the morcillas in our sampler pack, and I completely understand your disappointment.
Just to be fully transparent, the morcillas currently included in that pack are Spanish-style morcillas, and this is clearly specified on our website. Unfortunately, importing fresh morcilla directly from Argentina isn’t permitted, which is why we work with European producers.
That said, we’ve been actively developing a product that’s much closer to a true Argentine-style black pudding. In fact, we’ve already sent you samples of our new Argentine-style morcilla with onions, which hasn’t been launched yet. I’m genuinely looking forward to hearing your thoughts, as your feedback clearly comes from someone who understands flavour, and it will help us improve the final product.
As a small gesture, my team has also added £15 credit to your account as compensation.
My intention is for you to have a great experience with us, and I truly hope we can turn this around.
Thank you again for taking the time to share your feedback, and I’m very much looking forward to hearing what you think once you’ve tried the samples.
Looking forward to receive your feedback 🙂
Max
Very quick delivery and extremely well…
Very quick delivery and extremely well packed in a cool container. Highly recommended
22 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Pablo,
We’re delighted to hear that your order arrived so quickly and was extremely well packed in the cool container. Thank you for your recommendation — it truly means a lot to us.
Warm regards,
Casa Argentina Team
Arrived on time
Arrived on time, packaged well so meat nice and cold. Quality of beef outstanding
22 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Claire,
We’re delighted to hear your order arrived on time, was well packaged, and that the meat stayed nice and cold. It’s fantastic to know you found the quality of our beef outstanding — that truly means a lot to us.
Warm regards,
Casa Argentina Team
Frozen food was partly defrosted and…
Frozen food was partly defrosted and DPD did not do as they were told to put the box on top of chest. So good had to stay on floor in porch till I got in from work as my partner is partly disabled and couldn’t bend down and deal with box.
12 janvier 2026
Réponse de Casa Argentina Limited
Hola Kenneth,
Thank you for sharing your feedback. We’re very sorry to hear about the delivery experience with DPD. Unfortunately, we don’t have direct control over how courier partners handle parcels, but we have already followed up with them regarding your experience to ensure they are aware and improve future deliveries.
Regarding the frozen food, we take great care to maintain quality during transit. All frozen items are packed in thermal boxes with foil bags and ice packs to keep them cold and chilled during delivery. However, we cannot guarantee that items will remain fully frozen, as this can depend on transit conditions. This is mentioned in the order confirmation and on our website to help manage expectations.
We truly hope you still enjoy the products you received, and we appreciate your understanding as we continue to improve delivery experiences for all our customers.
Warm regards,
The Casa Argentina Team
Great product for a great price…
Great product for a great price delivered the next day
12 janvier 2026
Réponse de Casa Argentina Limited
Hola Colin,
We’re delighted to hear you enjoyed your order! It’s wonderful that you found the product great and appreciated the next-day delivery. Thank you for sharing your feedback!
Warm regards,
The Casa Argentina Team
Empanada pastry for top empanadas
I love ordering the empanada pastry, it comes in a freezer box and we store them in the freezer until we want to cook! These pastries are so much better than my home made ones. They have a really satisfying crunch. I gave them as Christmas presents to my family with a recipe to follow and it was a huge hit!
13 décembre 2025
Avis spontané
Réponse de Casa Argentina Limited
Hola Elizabeth,
We absolutely love reading this! It’s fantastic to hear how much you enjoy our empanada pastry and that they’ve become even better than homemade — that’s a real compliment. Knowing they’re safely stored in your freezer, ready whenever you want to cook, is exactly how we designed them to be enjoyed.
And gifting them at Christmas with a recipe to follow — what a brilliant idea! We’re so happy they were a huge hit with your family. Thank you for sharing such a lovely experience with us.
Warm regards,
The Casa Argentina Team
Excellent service
Excellent service, high-quality fresh products, and a business you can truly trust.
18 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Susana,
Thank you for such wonderful feedback! We’re delighted to hear you enjoyed our fresh products and experienced the level of service and trust we always strive for. Your support truly means a lot to us.
Warm regards,
The Casa Argentina Team
Great quality products delivered promptly.
15 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola,
We’re so pleased to hear you’re happy with the quality of our products and the prompt delivery! Thank you for taking the time to share your feedback — it really means a lot to us.
Warm regards,
The Casa Argentina Team
Great as ever
Consistent in quality and service. I supplier you can trust. Good products.
15 janvier 2026
Avis spontané
Réponse de Casa Argentina Limited
Hola Alejandro,
Thank you for your kind words! We’re delighted to hear that you find us consistent in both quality and service — being a supplier our customers can trust is exactly what we strive for. We truly appreciate your support.
Warm regards,
The Casa Argentina Team
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