CaseSix Veterans Benefit Advocates Avis 28

Hello all,
Normally, I mind my business and never post disgusting issues that occur in life; however, this was something serious. Today’s climate made me want to post about the overt ignorance that consistently happens that we don’t mention. I reached out on December 17th, requesting assistance filing a VA claim with an OTH discharge since the VA changed the rules regarding OTH discharges and eligibility for benefits. So, I spoke with Anton first, and we chatted about my options. I informed him ahead of time of my “job” in the military, and we determined that tinnitus would most likely be my first option. We also chatted about the OTH because I stated my goal of upgrading my character of service due to Mxx, which took years to muster up the courage to even want to do, knowing what happened to me in the military.
I even chatted with Rhonda regarding my goals, and she informed me that it would take about 45 days. Fast forward, I received a letter from the VA indicating my intent to file in January. Now, all this time, I have not heard from Rhonda. I reached out on February 23rd at 10:31 am because, at that point, it had been over 60 days with no communication from Rhonda. Rhonda responded the same day at 10:44 am, stating she REVIEWED my service treatment records and had me on the list to call next week, and if I had a few minutes, she could call me with her findings...but she would only be available until a little after 11 am.
Of course, I did not respond to that message because a true professional would not provide someone with a sensitive matter in less than 30 minutes. This short time frame does not allow for a thorough review and understanding of the case, which is crucial when dealing with sensitive matters such as military discharges and health issues. On February 25th, at 11:42 am, I received an email asking me to schedule something for the same day, at 2 pm, or Friday, 2/28, at 3:30 pm. Of course, I chose 2/28 at 3:30 pm. In her email, she stated she didn’t find any “chronic condition” in my STR to make a recommendation...and that is where I think it all went downhill. What I took away from our December 17th meeting was that we understood my goals and the path I was taking. Not being on the same page happens when people do not take notes during intake, or take the time to keep up to date on what the person is trying to resolve.
Everyone is not a file or an STR. I do not know anyone who can discuss sensitive details of this nature in 30 minutes or less - I am just saying. Okay, on 2/28, she called my phone at 3:31 pm; however, I was dealing with an issue for a client (because I own my own business), so I did not answer. She left a message, and I called her back at 3:32 pm. Okay, remember she previously stated in her email that she read through my file. So, when I was on the call with her, it was like she had not read through my file or tried to understand the root cause of the discharge. While reading through my file on the call, she read something that had nothing to do with the discharge and made a disparaging comment: “...I must have been still drunk when I made that statement.” Not getting into much detail, what type of person would make that statement if they were trying to assist? Also, she kept referring to herself as “we,” meaning the VA decision-makers. She also didn’t understand why the military did not have any details about my discharge in my STR, and that’s when I said, “Those are the questions you should be asking...” it was like I was thinking for her. I must have offended her because she did not do her due diligence. Needless to say, she tried to gaslight me, and yes, I am going to use the word gaslight in 2025, stating she can see I am upset with her and she doesn’t need this because she’s trying to help me and before she could even finish her statement about finding someone else, I hung up in her face. Now, as I noted earlier, I don’t know what type of individuals she’s used to dealing with, but 1. you will never try to gaslight me, and 2. you will never yell at me or bully me. She or whoever can respond to this post if they want, but I am speaking my truth to anyone seeking help. They can try to defend her actions, but there’s no defending what I encountered, and I didn’t even note the details of what we discussed due to the sensitive nature of posting online.

Company is very transparent with their practice. The staff made me feel comfortable and confident throughout the VA disability process. Blessed to have been referred to them by another veteran. 100% satisfied with the service they provided and final outcome.

J & B

Rhonda is very thorough, conscientious, and professional. Her years of working for the VA pay dividends to the veterans she helps. My husband told me to work with Rhonda and Tony and I am so glad I did. Her review of my records turned up things I would have never thought to claim.

I started my VA claim beginning of 2022 with American Legion. My experience was good, however, experience was a little bit lacking…but “A” for effort!

Early 2023, I went with a legal firm…thinking maybe the lawyers know a thing or two. It turned out one of my worse experiences in my life. It was a bad experience bc of feeling helpless. Whenever I complained about the poor communication and customer service, the legal assistant would tell me that I was free to find someone else. The entire year, I never got to speak to a lawyer, so beware if you want to take the lawyer route b/c they will drag it out as long as possible without much results. They want to maximize their 20% backpay.

Then I met Rhonda from CaseSix, introduced to me by my former boss. Immediately from our 1st conversation I felt a sense of relief! She is very meticulous and explains everything in detail before you ask. Plus no lawyers or VSOs can match 37 years of VA employment experience!!!

Rhonda and her staff asked for one month of time to meticulously sift through over 1000 pages of medical and civilian documents. This must’ve been extremely difficult because I was a military reservist!

I have absolutely no regrets and she is worth every dollar amount…so even if my results are unfavorable, I trust her 100%. But that won’t happen bc I’m confident I will benefit greatly. CaseSix and I will both benefit! Thank you Rhonda!!! - Chris

Communication and flexibility was a key item for me and Rhonda has done both with genuine friendship and expertise. I am 13 hours ahead of her time zone. She has made our zoom meetings very comfortable for me and provided detailed feedback during zoom meeting and with follow up email communication. I feel she is an expert in her field. Once the process is complete, I will be able to provided a comprehensive feedback on her expertise. So far I have complete trust in Rhonda.

Rhonda was absolutely AMAZING. With the help of CaseSix I was rated at 90% disability with the VA on my first go. They are extremely helpful in making sure you are prepared for all C&P exams and have all the tools you need to get what you deserve! Thanks again CaseSix!!

Update 09-30-2025
After starting my journey with CaseSix roughly 2 years ago I am so happy to say that Rhonda made it her mission to get me to 100%. These guys are truly awesome and words can't describe enough how amazing they are. Also please don't be alarmed if you don't hear from them super often during your process, even if you don't hear from them, I promise you they are working behind the scenes and will reach out when necessary. Rhonda and Anton have made my life significantly easier and I can't tell you how much I love these two. Thanks again guys!

Hard working, deliberate and very effective! I couldn't be more satisfied and I highly recommend their services.