Casetful Avis 

I have had a few cases from Casetful now and ALWAYS get compliments. My current one is pink with red stars and I am absolutely in love. The quality and design does not disappoint but what stands out is excellent customer service, quick responses and truly value their customers 👏

Great range and choice of phone covers at a good price.

Excellent product fits correctly and are good quality , loads of different options definitely recommend them

LOVE these phone covers. My first one lasted the full 3 years I owned my phone. Would recommend paying extra for the tough model. I had a problem with the second case I bought (entirely my fault) and my query was dealt with quickly and professionally. I'm now on my third case and will continue to use this company.

So happy with my phone case such good quality with an amazing variety of designs I will definitely be recommending to others.

Love the design and the pics on the website don't do it justice. It's so vivid and glossy. The case seems really sturdy. I've dropped it already and it survived no issues! I bought a mag safe one and it works brilliantly with my wireless charger. It arrived quickly and I'm Really pleased. Will get another one soon.

I absolutely love how vibrant the colours come out definitely will be ordering again. 100% recommend.

I mistakenly ordered the incorrect style of case for my daughter as part of her Christmas present. When i had realised my mistake i immediately wrapped the case in felt and contacted Casetful. They advised i return the case and re order the correct fit. No option for exchange. I have received an email declaring no refund will be issued as there is ‘clear signs of use, a deep scratch on the front of the case and smear marks’ i personally believe this to be incorrect. I was given a 30% discount code as a good gesture which i find completely bizarre considering i am clearly being accused of using the case then trying to return it.
Love the designs of the cases but they really are cheap overpriced plastic!
This is not my first problem with this company. My first order last year got lost in the post, taking weeks for communication. Eventually a new one was issued.
Very disapponting

Always a go to for phone cases, excellent quality and price.
Also fantastic customer service when I didn’t a colour change on an order very quick to assist and amend. Highly recommend

Fantastic company, great cases. I incorrectly ordered the wrong case but both orders were sent quickly and the return processed very swiftly without any issues. Great communication. I wouldn't hesitate to order from them again.

I ordered a phone case from this website. Unfortunately, the case arrived with a completely crooked logo. After contacting customer support and requesting a refund, they only offered to send a replacement instead.

After exchanging one or two emails, the replacement case finally arrived three weeks later — with the logo placed just as incorrectly as the first one. I contacted the website again, explained the issue, and sent the second incorrectly printed case as proof.

Their response was that they could not issue a refund because they would otherwise have to cover the material costs themselves. After that email, I did not respond anymore.

Overall, I cannot recommend this website at all.

I’ve purchased from Casetful in the past - I bought tough cases for my iPhone 12 and iPhone 14 Pro Max from them, and both were excellent quality and durable. Unfortunately, my experience with my iPhone 17 Pro Max case order has been completely different. Not that the case was bad but it didn’t meet my needs in terms of providing enough protection for the camera area.

So, I requested a return on 19th October and was told to simply post the item back to their Birmingham address. I did exactly that on 21st October using Royal Mail Signed For (£2.95 postage), with my order number (CF#73435) clearly written on the package. I also sent a follow-up email confirming I had posted the return and attached my proof of postage.

Royal Mail tracking confirms the package was delivered and collected at their address, yet I have received absolutely no acknowledgment from Casetful that they’ve received my return. I’ve had no response to my follow-up email, no confirmation of receipt, and no update on when my refund will be processed.

When I initially asked about the returns process and timeframe on 19th October, they provided no specific timeframe for refund processing - just the return address.

Reading other reviews on here, it seems this lack of communication and delayed refunds is becoming a pattern with Casetful. It’s disappointing because their products are great, but customer service is just as important as product quality.

I’m still waiting for any acknowledgment that my return was received and when I can expect my refund.

I’m giving two stars because I’ve had genuinely good experiences with you in the past (iPhone 12 and 14 cases were great) and the product quality itself isn’t the problem.

I was originally sent the wrong case, it took quite a long time to get a reply to my email but when I did they did send me the correct case and let me keep the incorrect one. The colour on the case is not quite what I was expecting from the picture. Finally it has done a good job of protecting my phone (along with a screen protector, a case alone would not have been enough) but the case is very tight and therefore quite hard to fit. This has meant it has cracked at the top by the camera.

Avoid. The pattern on the case is blurry and the button covers on the side are completely useless. Completely impossible to use. Cant lock my phone or change the volume without using my nail and a lot of force.

Case arrived and was completely the wrong colour - lilac not blush pink. Initially they replied quickly to say must have been a printer error and I could return it and get a refund. Returned and absolutely no communication since or refund and emails not replied to. Definitely avoid.

Package arrived open with nothing inside. I then reached out to Casetful twice and never heard back. Use a better courier and get more efficient customer service. What a waste of money.

Just update this, they said they would refund below, but that was false PR. They have in fact NOT refunded me.

Ordered from this company in the past and wanted to order the same design phone cases when I upgraded to a new device. Unfortunately, as with many other reviews, the print quality and colours are way off. I previously had the S23 Plus and despite ordering the same designs for my new S25 Plus, the colours this time were completely different with a strange pink tinge. The images online showed a nude phone case with brown spots but what arrived was a white phone case with pink and purple spots. I emailed and received a prompt response offering to replace, but I asked for a different design in case it came out the same. The new design was received - also completely wrong colours. Website shows a nude and blue pattern but instead what I received was orange and green. Really horrible and clearly a print fault. I reached out again and included photos of the new case - they clearly have printer issues and despite responding to previous reviews saying they had addressed this, evidently they haven't. But it's now been over nearly two days since I emailed and this time I have no response at all, likely because I've asked for a refund this time given I have no faith that any of their phone cases actually look how they're supposed to look. I'll be reaching out to my card provider instead to raise a dispute for goods not as described. I ordered tough cases which are £26 each, not a few quid from Amazon. Really not happy and not a company I'll be ordering from again. Sort out your cheap printers.

package arrived open which was unusual but items were all inside. quality of fine could be better but seems ok. probably wouldn’t recommend but does fine. fits phone all good

Poor quality product, case started splitting and breaking within a few weeks.

I'm careful with my phone, the issue is the case is extremely poor quality and now does not even stay on the phone.

I have emailed to raise a concern only to be told I should have reported issues on receipt. I could not have predicted this when the product arrived. They are now not replying, not a good sign. Had no option but to try and claim refund through bank as case is not fit for purpose therefore in breach of consumer and Internet shopping rights.

Case may be for appearance only but it still shouldn't be split and broken within a couple of weeks!

The case it self seems strong but the first I ordered was pink but turned up lilac, I complained, they said they'd take it offline and offered another. Great service but the next one also doesn't look like the image online. The quality is less luxe in real life and the colours don't match and look poorer in design style.