Support keeps repeating the same thing
I deposited 1200 Norwegian krone on July 20th and won about 3400 Norwegian krone playing on their mobile app, which honestly works fine and has decent game variety. But when I tried to withdraw the 3400 Norwegian krone on July 24th, something went wrong with the verification process. I emailed support asking what was happening with my KYC check, and they sent back a generic message saying to wait for the automated system to complete. Three days later I followed up again, same exact response word for word, which was frustrating because I had specific questions about what documents they needed. Over the next week I kept asking, and every single time I got the same copy-paste answer about waiting for the system. It felt like I was talking to a robot that couldn't actually read what I was writing. By August 1st my account was still locked, my money wasn't withdrawn and wasn't being returned either, just sitting there. The app might load smoothly and the games work, but when you need actual help from a person who reads your question, you're out of luck. I've seen their response time advertised as quick, but that's only if you count sending the same automated message three times as responding.

Réponse de Casino Med Raske Uttak | Utbetalinger i Norge







