Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus

Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus

Lisez les avis des autres

Noté 5 sur 5 étoiles

We have purchased many items from Cassa Vida Home over the years. As a couple in our 60s, the ordering process has always been easy and if we have ever had any questions, our queries are always... Voir plus

Noté 1 sur 5 étoiles

Unfortunately the item I ordered was too big and although it was returned unopened they charged me over $700 in fees. The customer service I received was abusive and not at all customer focused or hel... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

I love my new TV Unit!! Great quality and great customer service. I had to call to ask about delivery and the guy was very helpful. I would recommend buying off this company.

Noté 5 sur 5 étoiles

I made 2 purchases from CV - chairs and TV stand. Both times the goods were delivered promptly and the quality was excellent. Photos give a very good idea of what the furniture looks like in real life... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de meubles
  2. Magasin de meubles de chambre à coucher
  3. Magasin de meubles pour enfants
  4. Fournisseur d'accessoires de meubles
  5. Magasin de meubles de salon
  6. Magasin de meubles de bureau

Écrit par l'entreprise

Cassa Vida is one of Australia’s leading online-only retailers of home furniture, office furniture & hospitality furniture.


Coordonnées de contact

4,4

Excellent

TrustScore 4.5 sur 5

44 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

A very reputable company

We have purchased many items from Cassa Vida Home over the years.
As a couple in our 60s, the ordering process has always been easy and if we have ever had any questions, our queries are always answered immediately.
As with many companies, the delivery process can let them down.
But not with Cassa Vida Home, all our deliveries were handled with personal care, text messages along the way and they even bought the bulky items into our home.
A far more personalised experience.
Thankyou Cassa Vida Home, well done.

18 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Great Quality & service

I love my new TV Unit!! Great quality and great customer service. I had to call to ask about delivery and the guy was very helpful. I would recommend buying off this company.

20 avril 2026
Avis spontané
Noté 5 sur 5 étoiles

All round great experience

Easy to order online, they quickly answered a question I had before purchasing, and called me to check when I was collecting my items (I somehow misplaced my collection email) and I love my purchase

28 avril 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you for the great review Alison!
We really get a kick out of knowing you love your purchase.

Noté 5 sur 5 étoiles

Absolutely love my new buffet

Absolutely love my new buffet! It arrived so quick and delivered to the exact spot it would live. Scott and the team were a breeze to deal with. I love that the buffet was already built (hate flat packs). Its so beautiful! Very impressed with the quality and finish on it. Highly recommend!

11 mai 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Hello Emma
So happy you love your new buffet.
Thank you for your kind words.

Noté 1 sur 5 étoiles

Disappointing customer service

Unfortunately the item I ordered was too big and although it was returned unopened they charged me over $700 in fees. The customer service I received was abusive and not at all customer focused or helpful. I was going to reorder the smaller version but because of their attitude I would never purchase from them again. Beware.

1 mai 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

We’re sorry to hear you were unhappy with your experience, and we appreciate the opportunity to clarify the situation.

The item ordered was a Marty TV Unit in the size selected by the customer at the time of purchase for an apartment delivery. Upon arrival, it became apparent that the item would not fit into the building lift. At that stage, the driver was initially asked to leave the item in the foyer while alternative arrangements were considered. Shortly afterwards, we were contacted and instructed to cancel the delivery and arrange for the item to be returned.

As the goods had already been dispatched and delivery services were in progress, significant costs were incurred in coordinating the original delivery, arranging the same-day return transport, returning the item to our Sydney warehouse, and processing the restocking of the item.

While we understand the situation was frustrating, the issue was not related to a fault with the product or an error with the order supplied. The fees charged were in line with our return and cancellation policy and reflected the third-party logistics and handling costs involved.

We always aim to communicate respectfully and work towards practical solutions for our customers. We regret that an agreeable outcome could not be reached in this instance and would have been happy to assist with finding a more suitable size option moving forward.

We wish you all the best with your future purchase.

Noté 5 sur 5 étoiles

I made 2 purchases from Cassa Vida

I made 2 purchases from CV - chairs and TV stand. Both times the goods were delivered promptly and the quality was excellent. Photos give a very good idea of what the furniture looks like in real life. Highly recommend and I'll definitely shop there again.

6 mai 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Hello Inna
Thank you for taking the time to write a review. We are so happy you are happy.
Thank you for the kind words.

Noté 5 sur 5 étoiles

Beautiful products

Beautiful products & beautiful service. Highly recommend

16 avril 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Hello Rebecca,
Thank you for the kind words and taking the time to write a review.

Noté 5 sur 5 étoiles

I recently purchased the El Nino TV…

I recently purchased the El Nino TV cabinet and the Marty dining tables and I’m honestly so happy with both pieces.
The El Nino TV cabinet is exactly what I was after really well made and the design is simple but elevated. It fits perfectly in my space and makes the whole living area feel more put together. The storage is also really practical without looking bulky.
The Marty dining table is just as impressive. It has such a beautiful finish and feels solid and high quality. It’s the kind of piece that instantly becomes the centre of the home! it looks amazing.
Overall, the quality, design and feel of both pieces exceeded my expectations. You can tell a lot of care goes into their furniture. Would definitely purchase from Casavida again.

20 novembre 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you so much Kayla.
We are so glad you love your new furniture.

Noté 5 sur 5 étoiles

We love our El Niño bed in white and…

We love our El Niño bed in white and highly recommend cassa vida

16 avril 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you for the kind words and recommendation.
We are happy that you are happy.

Noté 5 sur 5 étoiles

We recently upgraded our dining setting…

We recently upgraded our dining setting with the Marty Dining Table and a set of Wishbone chairs from Cassa Vida. It's brought such warmth and life to our family space!

The Marty Dining Table is modern yet timeless, fitting seamlessly in with the rest of our décor. The table itself feels sturdy and well-crafted, with a smooth finish that’s both elegant and easy to clean.

The Wishbone chairs are equally beautiful - comfortable, supportive, and clearly made with quality elements. Assembly was straightforward, with clear instructions, everything come together perfectly without any issues.

Overall our new dining set from Cassa Vida is functional, comfortable and incredibly stylish.

20 février 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Well that's an amazing review.
Thank you so much for your kind words Renee.
We love that you love your new furniture.

Noté 5 sur 5 étoiles

Great quality and follow up by cassavida

I’m very happy with my purchase. Our table looks beautiful and sturdy. The build quality is as I expected.
Delivery was as promised and the package arrived in good shape, delivered to the living room- all good.

4 février 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you for the great review. We are so happy with your purchase. Thank you for choosing Cassa Vida.

Noté 5 sur 5 étoiles

Our outdoor furniture arrived a and was…

Our outdoor furniture arrived a and was delivered by the nicest guy. Very friendly. My husband put together and I am so in love. It is exactly what I have been looking for. Thank you Casa Vida team.

17 janvier 2026
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

We are so happy you had a great experience! Thank you for choosing Cassa Vida.

Noté 5 sur 5 étoiles

I bought a beautiful black cabinet and…

I bought a beautiful black cabinet and it exceeded my expectations. Great quality, sturdy piece of furniture.
I would recommend Cassa Vida ⭐️⭐️⭐️⭐️⭐️

1 août 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

So great to hear! Thank you so much for letting us know and thank you for choosing Cassa Vida.

Noté 1 sur 5 étoiles

Incredibly disappointed with our…

Incredibly disappointed with our purchase. The delivery was delayed without any communication and the boxes arrived damaged. After opening the order post-renovation, we found the desk drawers were broken and a large dent was present. I contacted customer service immediately and sent images explaining the damage and our situation. After a 3 day wait we’ve been told there is a 5-day return policy which leaves us with no option for refund or replacement. Very poor communication and no accountability — not what you’d expect when purchasing a $1500 item. I do not recommend purchasing from this online store.

16 septembre 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you for taking the time to share your experience—we’re truly sorry to hear about the condition your order arrived in and the frustration this has caused. This is not the level of service or quality we aim to deliver, especially for such an important purchase.

We completely understand how disappointing it must have been to receive damaged items after a delayed delivery, and we also recognize that our communication fell short here. That’s on us, and we sincerely apologise.

While our standard policy is 5 days, we never want policy to stand in the way of doing what’s right—particularly in cases involving damaged goods. We’d really appreciate the opportunity to make this right for you.

Could you please reach out to us directly at support@cassavida.com.au with your order details? We’ll prioritise your case and work with you on a suitable resolution, whether that’s a replacement, repair, or another option that works best for you.

We value your trust and feedback, and we’re actively reviewing how we can improve both our delivery communication and support response times to prevent situations like this in the future.

Noté 5 sur 5 étoiles

White TV Unit

White TV Unit - Shipping delays but kept me updated and prompt responses and delays were out of their control. Seriously good quality for the price! So impressed and love my new tv unit. Plus it comes out together!!!!

3 juillet 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you Melissa. We are so glad you love your new TV unit! Thank you for choosing Cassa Vida.

Noté 5 sur 5 étoiles

Love my new TV Unit

Love my new tv unit from CassaVida! The customer service was amazing I had all my questions answered almost immediately and had a great delivery experience!

10 juin 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Thank you! We are so glad you had a great experience and you love your new tv unit! Thank you for choosing Cassa Vida.

Noté 5 sur 5 étoiles

Once you decide on the product

Once you decide on the product, I bought a white side table. It was delivered in a very timely manner and informed by a personal email by staff of delivery date which helped with logistics. when I had emailed after purchase asking for a special drop off location at my home they obliged without hesitation and left it under cover and sage from prying eyes. The package was exactly as ordered. A beautiful piece to add to the bedroom. I will buy many more items on my bucket list without hesitation from Cassa Vida

20 juin 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

Wow what a review! We are so glad you are happy! Thank you for choosing Cassa Vida.

Noté 5 sur 5 étoiles

Awesome recliner

I’ve had my chair for a couple of years now. I am happy to recommend it to anyone looking for something special. After an accident where I broke my back and neck, I was unable to lay flat. I’m up walking again, but still unable to use a bed. This chair has been a lifesaver. It’s strong, large, supportive and very comfortable

24 mai 2025
Avis spontané
Logo de Cassa Vida

Réponse de Cassa Vida

So glad we could help find you a chair that suits your needs! Great to hear! Thank you for choosing Cassa Vida.

L’expérience Trustpilot

Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.

Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.

En savoir plus sur les différents types d'avis.

Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.

En savoir plus sur le parcours des avis sur Trustpilot.

Voici 8 conseils pour écrire des avis de qualité.

La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.

Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.

En savoir plus