I too ordered a bottle of gummies which came on March 13th 2026. It was a one time purchase ONLY - no subscription. . A month later - today April 13 - I received another bottle of gummies mailed from... Voir plus
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Horrible experience. Order 1 disposable vape (2500 puffs). It didnt work. Shipping issues resulted in it taking almost 2 weeks to arrive to me. When it did it didnt work. They sent out another plus on... Voir plus
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I had some issues at first with not receiving the order confirmation. However, the customer support was awesome. Make sure you check your spam folders for communications about your order (mine was bur... Voir plus
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Ordered with inernational shipping from US to Finland. Package was seized by Finnish border customs. I have waited for a week and there were no update from customs. Wrote about this to cbdfx and sen... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
CBDfx is a U.S. based company founded on providing high-quality cannabidiol (CBD) wellness products, made with the highest quality hemp, to customers in a wide variety of formats; from tinctures and topicals to gummies and capsules. Founded in 2014 with a mission to push quality to the forefront of the CBD industry, CBDfx provides some of the finest, purest, and most trusted CBD products in the world. CBDfx products are sold in more than 25,000 points of distribution in 21 countries, and online at CBDfx.com.
Coordonnées de contact
1909 10th Street, 91311, Plano, Etats-Unis
- 888-991-7471
- Info@CBDfx.com
- cbdfx.com
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84 avis
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I’d like to thank cbdfx for their swift response o my review, and for their resolution of my concerns.
I too ordered a bottle of gummies which came on March 13th 2026. It was a one time purchase ONLY - no subscription. . A month later - today April 13 - I received another bottle of gummies mailed from FULFILMENT CENTER in Tampa, FL and my credit card was charged. I tried to contact the California CBDFX but waiting and waiting online I was unable to get through to customer service so I emailed to explain.I have not heard back from them to date. I also tried to set up a return of the jar but according to their website they had no such order number that was quoted on an enclosed packing slip with the gummies. I again NEVER had a subscription. Seems to me to be a scam - possibly fraudulent. Very disappointed. And just to reaffirm 2 things. 1) on their website under my email it says categorically YOU DON'T HAVE ANY ACTIVE SUBSCRIPTIONS' and 2) under MANAGE PAYMENTS METHODS it says YOU DON'T HAVE ANY PAYMENT METHODS' OK So how it is it - 1+2 - that I got the 2nd bottle of gummies that I never ordered today, and how was it my credit card was charged?
11 avril 2026
Avis spontané
Réponse : CBDfx
Hi Jed,
Thank you so much for sharing your feedback with us.
We sincerely apologize for any frustration this situation may have caused. At CBDfx, it is always our intention to be transparent and ensure our customers have a clear understanding before making a purchase. To clarify, each product page offers two purchase options: a one-time purchase and a subscribe & save (auto-ship) option that provides a 25% discount and free shipping.
After reviewing your order from March 13th, it seems the auto-ship option was selected. We completely understand if this was unintentional, and we’re truly sorry if this wasn’t clear during your purchase. We do our best to make this information visible throughout the checkout process.
We can confirm that our team responded to your email from jed.tullett@gmail.com; however, the order was placed using the email jet031160@gmail.com, which might explain why you didn’t see any subscriptions when logging into your account.
Please rest assured that your subscription was canceled by our customer service team on April 14th. Additionally, we will be issuing a full refund for your most recent order, and you will receive an email confirmation shortly. For any future purchases, please know that the one-time purchase option is always available if you choose to order again.
If there’s anything else we can assist you with, please don’t hesitate to reach out. We’re always here to help.
CBDfx Team
I use this CBD cream for so many…
I use this CBD cream for so many reasons… from sore muscles to a skin rash
14 avril 2026
Réponse : CBDfx
Thank you for your feedback! We're glad that you've incorporated CBDfx products into your daily wellness regimen and are experiencing positive outcomes.
We appreciate your support!
CBDfx Team
Solid place
It was simple and easy to use the website. I’m looking forward to the product.
13 avril 2026
Réponse : CBDfx
Thank you so much for your feedback! If you have any questions about your products, feel free to reach out to us at Info@cbdfx.com.
We appreciate your support!
CBDfx Team
Réponse : CBDfx
Thank you so much for your positive review!
We appreciate your support.
CBDfx Team
Beautifully packaged, but taste and effectiveness leave something to be desired.
Gummies -- I bought 2-20 ct bottles of the 10mg THC Magic Melon Sativa gummies. The gummies have a nice consistency, and although you can tell the flavor is "watermelony", it is harsh. The consistency of the effectiveness of the gummies varies greatly from gummy to gummy. I can take 1 gummy and feel effects after about an hour sometimes, and then other times not feel any effects at all. Sometimes I take a 2nd gummy and feel nothing at all. There are other times I take a 2nd gummy and it hits me powerfully. It is really very random. Since there are so many offerings out there, I think I will switch to a company that is consistent in its offerings for future supply.
11 janvier 2026
Avis spontané
Membership?
I ordered a bottle of gummies. A month later, I received another bottle. I contacted them and they said that I was enrolled in a membership and the product will be shipped automatically. I NEVER applied for any membership. Be careful of this scam
1 janvier 2026
Avis spontané
Réponse : CBDfx
Hi William,
Thank you for sharing your feedback with us.
We sincerely apologize for any inconvenience this may have caused. At cbdfx.com, we offer both a one-time purchase option and a Subscribe and Save plan. The Subscribe and Save option provides 25% off plus free shipping on all orders. It seems that when you placed your order in November, it was set up as a subscription with a delivery frequency of every 4 weeks, which may have been accidental.
Our system is designed to send a reminder email 3 days before the renewal date, and we're sorry if you did not receive this notification as intended. Please rest assured that your subscription has now been canceled, and you will not be charged for any future shipments.
We truly value you as a customer and want to make this right. We would like to offer you a refund for your order, and you are welcome to keep the item once it arrives, there’s no need to return it.
We appreciate your feedback, and if you need help with anything else, let us know.
Team CBDfx
Major issues getting refunds
I had to return an item. They said they were issuing a refund but when I contacted them to find out where my refund was they tried telling me they issued the refund in 2024 and sent me a copy of the refund receipt. The problem is the receipt was for some lady in Tennessee, the only thing we had in common was our name. I called their customer service # and was told "they just merged their records with a new program" he put me on hold and never came back. I finally got an email from them telling me they found my order and issued a refund. Conveniently they sent the refund to Sezzle because I signed up to make payments on the original order. Sezzle applied the refund to my current balance that I had already paid off. They are both a RIPOFF.
4 décembre 2025
Avis spontané
Réponse : CBDfx
Hi Brenda,
Thank you for sharing your feedback with us. We truly apologize for any confusion that occurred today. The refund receipt you received was sent in error due to a mix-up, and we are sorry for any misunderstanding this may have caused. Please know that it was never our intention to give the impression that we were denying you a refund.
We have confirmed that your order was received, and we successfully processed a refund to the original payment method you used, which is Sezzle.
Just to clarify, Sezzle divides your total purchase into four payments over six weeks, with payments made every two weeks. For instance, if your initial payment was on November 11th, the next payment would be on November 25th, followed by December 9th, and the final payment on December 23rd.
Since your refund was issued today, December 4th, the two remaining payments have been canceled out, and you will receive a refund for the first two payments already made, leaving you with no remaining balance to pay.
We appreciate your feedback, and if you need help with anything else, let us know.
CBDfx Team
This company hires SEO people that do…
This company hires SEO people that do not pay websites
26 novembre 2025
Avis spontané
CBDfx has the best selection and…
CBDfx has the best selection and quality of gummies. I only buy CBD and this company is excellent. I recently just bought CBD gummies for my Wolfdog because he pulled a muscle in his hip. CBDfx has hip & mobility gummies for pets, that has been so far excellent.
24 octobre 2025
Avis spontané
Réponse : CBDfx
Thank you so much for your positive review! We’re so happy to hear that you’re enjoying our line of CBD for pets! Thanks again for your support, and we look forward to serving you again soon!
CBDfx Team
Terrible taste
I ordered CBD + THC gummies - very sugary and terrible artificial taste (Berry Buzz). Besides, no matter what they put on the label - the content of CBD and THC is very insignificant, comparing to the similar gummy bears of other companies. (In other words, there is no relaxed feeling after consuming these gummies.)
23 juillet 2025
Avis spontané
Réponse : CBDfx
Hi Nina,
Thank you for taking the time to share your feedback with us. We’re sorry to hear that our Berry Buzz CBD + THC gummies didn’t meet your expectations.
Our gummies are crafted with a specific balance of Hemp Derived CBD and THC, but we understand that everyone’s experience can vary. We appreciate your feedback as it helps us ensure we're offering the best possible product.
We were unable to locate any orders in our system from you, and we’d love the opportunity to make this right for you, we've requested a few more details so we can better assist you.
Team CBDfx
Horrible experience
Horrible experience. Order 1 disposable vape (2500 puffs). It didnt work. Shipping issues resulted in it taking almost 2 weeks to arrive to me. When it did it didnt work. They sent out another plus one. That took another week and a half. The pen is supposed to last 2500 puffs but 2 days later its empty. Massive overpowering flavor. But in the end they made everything right and satisfactory.
7 juillet 2025
Avis spontané
Réponse : CBDfx
Hi Robert.
Thank you so much for sharing your feedback with us. We're truly sorry to hear that the products took longer than expected and that the vape pens including the Blue Raspberry Vape Pen and the complimentary Maui Wowie Pen – didn’t quite meet your expectations. While we always hope our customers love what they receive, we completely understand that sometimes things don't work out as planned.
To make things right, we’re processed a refund of your order. We've reached out to the email address provided in your order in hopes that we can help make things right.
We truly value your feedback and hope to have the chance to serve you better in the future.
CBDfx Team
Just being honest
Edit: The customer service at this place is great! I had a bad experience, with a product and they made it 100% right! I will definitely shop here again…Just being honest, the CBD muscle and joint stick 3,000 mg CBD, isn’t any better than the 15$ amazon stick i tried, I definitely wouldn’t buy this again…
30 juin 2025
Avis spontané
Réponse : CBDfx
Hi Kelley,
Thank you so much for taking the time to share your feedback with us, and we are so sorry to hear that the Muscle and Joint Balm Stick did not meet your expectations! If you haven’t already, please feel free to reach out to us at info@cbdfx.com with your order details, we’d be more than happy to assist you with a return if needed.
We've also reached out for a few additional details here so we can help resolve this for you as quickly and smoothly as possible.
CBDfx Team
I bought the purple punch
I bought the purple punch. I regret not getting a coil heating device. I hate the taste of medicine, and that’s what it taste like. I also leaks to much fluid and leaves an unpleasant taste in my mouth.
24 mai 2025
Avis spontané
Réponse : CBDfx
Hi Sherri,
Thank you so much for sharing your feedback with us.
We're genuinely sorry to hear that the Purple Punch Vape Pen didn’t meet your expectations We do see that you've enjoyed our THC gummies in the past. Your satisfaction is very important to us. We offer a 60-day return policy and would be more than happy to assist you with an exchange or a refund, whichever works best for you. We'll will be reaching out to you directly to help make things right.
Team CBDfx
I did have a slight issue, but customer service was outstanding.
I did have a slight issue with my order, but the customer service outweighed any problems I had. Veronica was a huge help, and she’s the only reason why I’ll be ordering from the company again. She went above and beyond to assist me with my complaints.
She gave me a partial refund, and she even sent out some gummies and tinctures for me to try, free of charge. She explained in good detail on how to use each product. My items arrived on time, and my issues were handled with care.
I recommend that if you have any issues to reach out to the customer service. They’re quick and very helpful. Thank you Veronica for your help and information on the products. I’m very much satisfied.
6 mai 2025
Avis spontané
Réponse : CBDfx
Thank you so much for taking the time to share your feedback with us. While we're sorry to hear there was an issue with your order, we're truly grateful that we were able to turn the experience around for you.
We’re honored to have earned your continued business, and we look forward to serving you again in the future. If there’s ever anything we can do to help, please don’t hesitate to reach out.
Warm regards,
CBDfx Team
Very late...still don't have the product
I ordered the product a week ago and paid extra to get it in 1 to 2 days and still have not received it. It is very difficult to get in touch with the company. I would recommend just going somewhere local to buy them.
25 avril 2025
Avis spontané
Réponse : CBDfx
Hi Amy,
We apologize for the delay with your recent order. We completely understand how frustrating delivery delays can be. While we always aim to process and ship orders as quickly as possible, there are unfortunately times when carrier delays are beyond our control. As discussed, we've processed a courtesy refund of your order, and it looks like USPS delivered this shipment in your mail box on April 26, 2025, 3:37 pm.
We’re committed to providing the best possible service and If you have any other questions, please let us know!
Thank you,
CBDfx Team
Amazing customer service
Amazing customer service. Highly recommend if looking for a cbd pen online.
10 mars 2025
Avis spontané
Réponse : CBDfx
Ashley,
Thank you so much for your kind words and positive review! We’re so happy to hear that you’re enjoying your CBDfx Pen! Your satisfaction means the world to us.
Thanks again for your support, and we look forward to serving you again soon!
CBDfx Team
Holy grail
I had some issues at first with not receiving the order confirmation. However, the customer support was awesome. Make sure you check your spam folders for communications about your order (mine was buried in spam). I am very happy with my vape. It has been helping me immensely with my mood, sleep, and more. I will be purchasing more from them in the future.
21 février 2025
Avis spontané
Réponse : CBDfx
Hi Priscilla,
Thank you for sharing your feedback with us! We're really sorry to hear you haven’t heard back yet. We’ve checked our inbox thoroughly, but we couldn’t find any emails from you. If you could, please send us a screenshot of the email you sent to info@cbdfx.com, so we can look into this and figure out what might have gone wrong.
We also tried reaching out to you by phone and sent an email, but we haven't heard back yet. Your order was received and shipped, and we sent both the confirmation and tracking info to the email you provided. Sometimes these emails can get stuck in the spam or promotions folder, so it’s worth double-checking there.
According to our records, your order was delivered on March 3, 2025, at 9:48 am
If you need any further assistance, please don’t hesitate to reach out to us at info@cbdfx.com or call us at 888-991-7471.
Warm regards,
CBDfx Team
Top Shelf
Received a pen that was defective (slight burnt taste). They shipped out a replacement without hesitation. Excellent experience. Great taste and effects, too. I highly recommend.
19 février 2025
Avis spontané
Réponse : CBDfx
Thank you so much for your kind feedback, Frank! We truly appreciate your support and are thrilled to hear that you're enjoying our products. - CBDfx Team
They sent me a damaged product that did…
They sent me a damaged product that did not work it looks like it's melted maybe even used took 3 weeks to get it if I could attach a picture or the video I took I would show you I will be posting other places.
29 décembre 2024
Avis spontané
Réponse : CBDfx
Thank you for sharing your feedback with us. We're truly sorry to hear that you've received a damaged or defective product. Unfortunately, we were unable to locate your order using the details provided, so we’ve requested some additional information. If you haven’t already, please email our team at Info@cbdfx.com with photos of the items you received, as well as your order number. We'll be happy to assist you further. - CBDfx Team
Defective vape. No response
I got a defective CBD vape from them. Came damaged and didn’t work. I tried contacting them about it and never got a response.
7 juillet 2024
Avis spontané
Réponse : CBDfx
Hi Liv. Thank you for sharing your feedback with us and we're so sorry to hear that your Vape Pen arrived damaged! Our team is happy to help. We were unable to locate your order details based on the name provided. We've requested additional details however, please feel free reach out to us at info@cbdfx.com with your order number details and we're happy to submit a replacement for you.
Team CBDfx
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