I ordered two bikes in July 2025. We have put several hundred miles on our bikes and enjoy them very much. About two weeks ago I experienced an error on my display. The motor would not respond to the pedals or the throttle. I turn power off for a few minutes. The motor would operate but was jerky and the error remained.

I emailed support and they promptly returned my Email. I was weeks away from the 1 year warranty expiring. They sent me a new controller which I installed. This was not the whole issue. My error code persisted. I contacted them again and have a replacement motor assembly on the way, free shipping!

The customer support I received has been top Notch. I would recommend them without hesitation.

Prior to this review, I wrote another review because there was a mixup with the equipment and everything. Since that happened, this company has gone out of his way to assure that everything is straight with my order that I truly appreciate.. A lot of companies don’t care.!!!!! I truly commend their customer satisfaction ethics.
Nadine Deshazor Mobley
Ps I don’t know how to take the last review off, but I would like it to no longer be my review. This is my review delete the first one.

1. Satisfied with product, received exactly what was ordered online.
2. Company provided a great product and tracking from start to delivery.
3. Overall, very Satisfied.

I was skeptical about paying for the product I was ordering, a new battery top piece with keys. Because it was a totally different product that was listed in their website. The person I was dealing with assured me that they would get the correct product to me, and they did. Thank you very much!

Great bike for the price! Its also last a long time.

Bad product

I'm SO IMPRESSED!!! We lost the keys to the battery of my Cbvelo bike and were thinking about how much it would cost to get a locksmith. Instead to wrote Cbvelo and after answering a couple of short questions, they told me they would send me the keys FOR FREE!!! I couldn't believe it. Talk about GREAT SERVICE!!!

Bike is as advertised. Received without a scratch. Took longer than i expected to put together but I wanted to be sure i did it correctly. The only issue im seeing, is the battery seems to pop out while riding. It stays connected but pops loose. Im working to see where the problem is. Fun to ride and works great.

Great product with excellent customer service.

I had some setup issues with the bike. The team was very responsive with the emails. They provided good reference videos and instructions. With their help, we resolved both issues. The bike is excellent and have already put on almost 400 miles.

Thanks

I have had nothing but great service from Cbvelo. They promptly return messages and are accommodating, friendly and always anxious to do the right thing for the situation. Rare for a company, they go above and beyond in order to make the customer happy. You can use this company with the certainty that they will deal with you more than fairly, honestly and promptly.

I contacted them regarding rubber seal on charging port came off. And they replied promptly and sent me a replacement. Very happy with their outstanding after sale support.

The bike is awesome love it rides nice and cruises well although one problem I'm having my seat won't stay up where I want it to be it keeps dropping back down I've already went to bike shop to have them fix it but it didn't stay up so I will have get new seat bar or bracket

It's a great bike, fast, high quality, it's not heavy at all, just be careful before to buy it, the size is a little big

Great experience buying! Great experience putting together. Great customer service. Buy this bike they are so fun!!

They had the parts and shipped in a timely fashion, which puts them in the 90th percentile of eBike manufacturers.

My wife is happy

Bike shipped quickly and was well packaged.

EV bikes exceeded our expectations, customer service was outstanding.
We're very satisfied we went with Cybervelo to purchase our bikes.
Great manuals to help with assembly, also very helpful videos on YouTube that made it very easy. EV bikes were packaged extremely well.
I would give them 6 Stars if I could.
We love our new Cybervelo bikes.