Terrible bike. Died after 2 months and the company is no help. I am not new to ebikes and can' t believe it.

I am in touch with your customer service through Amazon and they are not helpful at all. Want the bike returned in original box , which after 2 months I dont have. or I will be charged for shipping which likely will take my refund.

We are grateful for at least the continued chat request have listened to our request. Our only complaint is not talking to someone directly to have that peace of mind we are heard.

I needed to replace throttle .thank you for your help.

I have not been able to start my bike for over a week now. The only way to get customer service is email and text, but still no solution. It’s upsetting because my bike is just sitting. At least provide a YouTube video for this particular bike if no one can respond.

The service was very fast, it was great

I really like the bike. It’s fairly easy to build although the instructions I feel were from an older model so there were some minor discrepancies( there was nothing menitioned about installing the kick stand and the brake caliper mounting is a little different). My main problem is while scrolling thru the reviews I found a review that was supposedly made by me that I hadn’t made. Seems a little dishonest. I give the bike 5 stars though

Very good customer service

The e-bike arrived in a sturdy box and upon unpacking I was happy to find the front fork assembly was already in place. The remaining assembly was well explained and went well. With the exception of the back tire rack component. It did not want to line up with the four screw holes no matter how I tried. It eventually took some steel mallet engineering to bend the two front arms to get them aligned before fitting. Once complete all was grand! Beautiful bike!

Hello,

I ordered 2 bikes and 2 baskets on may 17th and i have only received 1 basket. Please help me.. I paid 1400.00. here are my order numbers;

393094698380
393096026208

381409791725
AND I CANNOT GET A HOLD OF ANYBODY!!!!

I had no issues at all in placing my order and it was delivered less than a week later. Cybervelo is a really good company to work with. Thank you so much, I intend to use my E Bike, Bee, and take good care of her to make sure she's with me for a long while.

This is the best bike ever. I purchased two bikes and so far I’m very much satisfied with the brand quality and customer service. Best ever!

Responsive and made a specific exception to meet my need

Theyve been really helpful with any issue ive had and replaced parts if they broke. the bike is awesome!

Camera has been working great. Exceeded my expectations and a good price

Delivered damaged.and. never got a.return email about the damage. Tried multiple time to contact.. Terrible service and now a YEAR LATER get a response. WHAT A JOKE!!!!!!!

Didn’t get the silver because it was out of stock & a fender bolt came bent besides that it was ok

Haven't rode it yet beautiful looking bike

Great bike and battery however my concern is troubleshooting why my bike wheel is rubbing against something on back wheel. The manual is not detailed enough to figure this out. I cannot ride a bike when the back wheel is noisy. The fender on front wheel has also caused issues. Taking apart and reassembled twice to figure out which way the front wheel and fender wires go

my wife and I purchased two Cybervelo elec bikes and had an issue with one of the bikes with an E10 error.
Cybervelo worked promptly with us helping us to resolve the code error. after several emails of pictures and video they sent a new motor controller resolving the error. Iam pleased with the chat and email of their customer service

The conversations,via email, was very helpful,and in a timely manner. Even with the time difference, I would always antiticipate a response within 24 hrs. The price is wonderful . It's a little heavier than anticipated, but,all in all,a nice price and works well. Thnx!