Great products and service. Purchased a security camera system for our home, then added more cameras. Needed help adding the last camera and guys helped over the phone for ages until it was working. S... Voir plus
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Lisez les avis des autres
Stated 2-3 days delivery but arrived next day which was great. Delivery company DHL actually rang the bell rather than just leaving it on the doorstep like some delivery companies do. Provided UK powe... Voir plus
L'entreprise a répondu
The CCTV Direct UK guys are an honest,reliable and knowledgeable group. Nothing is ever too much trouble. Their service is always great. Anything from general advice to problem solving and s... Voir plus
L'entreprise a répondu
★★★★★ The CCTV camera works very well and delivers excellent performance. The video quality is clear, and the delivery was fast and well-packaged. The only downside is that the two-way audio doesn’... Voir plus
L'entreprise a répondu
À propos de l'entreprise
- Fournisseur de systèmes de sécurité
- aussi dans
- Cablô-opérateur
- Caméra routière
- Fournisseur d'alarmes incendie
- Magasin d'équipement de sécurité
- Magasin de matériel de surveillance
Écrit par l'entreprise
At CCTV Direct Online, we specialise in the supply of professional-grade CCTV security cameras, DVR and NVR recorders, intruder alarms, and security lighting – serving both trade and retail customers across the UK. With over a decade of hands-on experience in the security sector, we’re proud to be recognised partners of top-tier brands including Hikvision, Texecom, Pyronix, Paxton, EZVIZ. We work closely with a wide range of customers – from wholesalers and professional installers to electricians, homeowners, and business owners – offering not just products, but complete security solutions. Our in-depth technical knowledge allows us to offer genuine advice, product recommendations, and pre-sales support tailored to your project needs. Whether you're tackling a single-site install or a multi-location project, we’re here to help. We also offer quantity discounts for repeat and bulk buyers, helping tradespeople and businesses stay competitive while using top-quality gear. Our trade counter is open Monday to Friday from 9am to 5pm, and Saturdays from 10am to 5pm – and we welcome walk-ins and collection orders. Our goal is simple: to provide top service, trusted products, and expert advice that helps keep your property protected. Security made easy, with people who know the trade.
High Quality Products
Écrit par l'entreprise
- CCTV Direct Online supplies High Quality Products
- We are dedicated to providing products and services that meet or exceed our customers' expectations. Adhering to industry best practices, we continually strive to enhance our service effectiveness.
Trade Perks Just Got Better!
Next Day Delivery • 3-Year Warranty • Easy Returns • 5% Off for Installers
We’re here to support every install with:
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Fast Next Day Shipping
3-Year Warranty on All Hikvision Products
Smooth & Hassle-Free Returns
Exclusive 5% Trade Discount for Installers.
Reliable service, top brands, and unbeatable trade perks.
Coordonnées de contact
73 Whalley New Road, BB1 6JY, Blackburn, Royaume-Uni
- 01254693786
- info@cctvdirectonline.co.uk
- cctvdirectonline.co.uk
New AI CCTV Camera Just Launched!
4,6
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 47 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de CCTV Direct (UK) Limited
Thank you for your kind words! We’re thrilled to hear you found our service prompt, speedy, and helpful. It means a lot to us, and we’re always here to provide the best support possible!
An excellent experience
An excellent experience - a five star service and everything was exactly as described.
The Hikvision DS-7616NI-M2/16P NVR I bought was a good price and the delivery could not have been quicker and the communication was great. It's now in service and after initially experiencing a few bugs I updated the firmware from the Hikvision resource pages to V5.04.081 260112 and so far so good...
16 janvier 2026
Réponse de CCTV Direct (UK) Limited
Thank you so much for your kind words! We’re delighted to hear that you had an excellent experience with your Hikvision NVR purchase. We always strive for fast delivery, clear communication, and accurate product descriptions, so it’s great to know everything met your expectations. We hope you continue to enjoy your system, and we look forward to serving you again in the future!
Top service from CCTV Direct
Top service from CCTV Direct. The prices were great and the turnaround was excellent. Thank you so much!
15 janvier 2026
Réponse de CCTV Direct (UK) Limited
Thank you so much for your kind feedback! We’re really pleased to hear you were happy with our prices and turnaround time. We truly appreciate your support.
Helpful information good service and…
Helpful information good service and good delivery very pleased
14 janvier 2026
Réponse de CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re glad you found the information helpful and were pleased with our service and delivery. We truly appreciate your support.
Réponse de CCTV Direct (UK) Limited
Thank you for your kind feedback! We’re really pleased to hear you’re happy with our service, delivery, and pricing. Your continued support means a lot to us.
Réponse de CCTV Direct (UK) Limited
Thank you for the 5‑star review, Mr Holdsworth. We’re delighted you were happy with the service.
We really appreciate your comment about the setup instructions — feedback like this helps us improve. We’re already working on clearer, step‑by‑step guides, and if you ever need support with configuration, our team is always here to help 01254 693786
Thanks again for choosing us.
Not good for communication
I found communication difficult and not very efficient. I found I was chasing for information and updates. communication was reluctant and sporadic.
1 octobre 2025
Réponse de CCTV Direct (UK) Limited
We sincerely apologize for the communication issues you experienced. That is certainly not the level of service we aim to provide, and we regret that you had to chase for information and updates. Your feedback is very important to us, and we are taking it seriously to improve our communication and responsiveness moving forward. Thank you for bringing this to our attention, and we truly wish you all the best.
Réponse de CCTV Direct (UK) Limited
Thank you so much for your kind review! We’re delighted to hear that you’ve had a great experience with our service and that you can rely on our prompt delivery. Your support means a lot to us. If there’s ever anything more we can assist you with, we’re always here to help!
Réponse de CCTV Direct (UK) Limited
Thank you for your wonderful feedback! We're glad we could offer a great substitution when the original item was unavailable, and we're delighted to hear that your delivery arrived super fast. We truly appreciate your support and look forward to serving you again!
Seamless process
Easy to set up account. Competitive pricing for required equipment & fast dispatch / delivery
4 décembre 2025
Réponse de CCTV Direct (UK) Limited
Thank you for your fantastic review! We're pleased to hear that you found the process seamless and the account setup easy. It’s great to know our competitive pricing and fast dispatch met your expectations. We truly appreciate your feedback and look forward to supporting you again in the future!
Staff where very helpful and…
Staff where very helpful and knowledgeable, goods arrived next day.
1 décembre 2025
Réponse de CCTV Direct (UK) Limited
Thank you for your kind review! We're delighted to hear that our staff were helpful and knowledgeable, and that your goods arrived the next day. Your feedback means a great deal to us, and we look forward to assisting you again soon.
good price and service fast delivery
3 décembre 2025
Réponse de CCTV Direct (UK) Limited
Thank you for your great feedback! We’re pleased to hear you were happy with the price, service, and fast delivery. We truly appreciate your support and hope to serve you again soon!
Great Price, Great Customer Service
Bought a new Hikvision NVR at a great price from their website, slight issue with model description on my invoice, when I phoned to check it was all correct I noticed CCTV Direct are quite local to me, I arranged to pickup the NVR and had it all setup and running the same day.
2 décembre 2025
Réponse de CCTV Direct (UK) Limited
Thank you so much for the lovely review! We're really glad you found a great deal on your new Hikvision NVR. Sorry again for the little hiccup on the invoice — but we're happy we could clear everything up quickly. And it’s even better that we turned out to be just around the corner!
Great to hear you were able to pick it up and have everything up and running the very same day. We appreciate your support and look forward to helping you again whenever you need us!
Réponse de CCTV Direct (UK) Limited
Thank you for your great review! We're delighted to hear your order reached Northern Ireland so quickly and that you were happy with our service. We really appreciate your support and look forward to helping you again soon!
lies, lies and more lies
Update on my review of the 29th October in which i gave Sully and the company a glowing review.
now fast forward 6 weeks.
i bought a camera and nvr from them, but not the hard drive. To cut a long story short, i wasted £440 on 2 hard drives that overheated and failed.
i joined a Hikvision group on facebook, told them the problem and there was about 50 people who had the exact same problem with Hdd`s over heating with this particular Nvr model.
Hikvision knew about it and so do cctv direct and all they had to do was supply me with a fan to go inside the Nvr to stop the overheating.
I rang Cctv direct and after speaking to Sully and after speaking to his manager, he admitted, he should of supplied a fan with and would send one out in the next few days.
Guess what. That was 10 days ago and no fan.
There was no sorry, nothing, they weren't interested.
The fan is £10 to buy.
i actually paid more for the 2 Hard drives than i did the camera and Nvr combined.
So to all you people reading this, be aware of this company, they are quick to sell you something but if something goes wrong. Forget it.
They will lie there socks off to get out of it.
You have been warned.
6 décembre 2025
Avis spontané
Réponse de CCTV Direct (UK) Limited
Thank you for your review! We're glad to hear you were happy with the price and impressed by the fast delivery. We really appreciate your support and look forward to serving you again!
My order was posted within 3-5 days
26 novembre 2025
Réponse de CCTV Direct (UK) Limited
Thank you so much for your feedback! We’re glad to hear your order was posted within the expected 3–5 days. We truly appreciate your support and hope you enjoy your purchase!
CCTV Direct consistently offer the best…
CCTV Direct consistently offer the best prices, exceptional customer service, and prompt delivery – a reliable choice every time, highly recommend 10/10
21 novembre 2025
Réponse de CCTV Direct (UK) Limited
Thank you for your excellent 10/10 review. We genuinely appreciate your kind feedback and your trust in our service. We look forward to continuing to serve you.
Réponse de CCTV Direct (UK) Limited
Thanks a lot for the great feedback! We’re thrilled you loved our service and fast delivery. See you again soon!
Réponse de CCTV Direct (UK) Limited
Thank you so much for your wonderful review! We’re glad to hear you had a great experience and that our fast delivery met your expectations. We truly appreciate your support!
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