Celeplate Avis 

Réponse de Celeplate

3 avr. 2025

Hi Jing,

Thank you so much for your kind words! We’re really glad to hear you liked the quality and packaging - we put a lot of thought into both, so it means a lot. Hope you’re enjoying everything, and we look forward to serving you again soon!

Have a nice day.

Kind Regards,
Celeplate Team

Réponse de Celeplate

5 mars 2025

Hi there,

Thank you so much for your kind words! 😊

We’re always happy to help and glad we could quickly sort out your order for you. If you ever need anything else, don’t hesitate to reach out. Enjoy your order, and we look forward to serving you again! 💛

Best,
Celeplate Team

Réponse de Celeplate

5 mars 2025

Hi there,

Thank you so much for your kind words! 😊 We’re thrilled to hear that you loved the quality of our meat and seafood. Keeping everything fresh and well-packaged is our top priority, so we’re glad it made a difference for you. Your recommendation means the world to us, and we can’t wait to serve you again! 💛

Best,
Celeplate Team

Réponse de Celeplate

5 mars 2025

Hi there,

We truly appreciate your feedback! 😊

It’s great to hear that our roast duck and roast pork kits are your favorites - they’re definitely a fantastic choice for hosting!

We’re also glad you found our website easy to navigate and the cooking process simple.

Thank you for your support, and we can’t wait to bring more delicious options to your table! 💛

Best,
Celeplate Team

Réponse de Celeplate

12 déc. 2024

Dear Eva,

Thank you for sharing your feedback with us. We’re truly sorry to hear that the scallops and mussels did not meet your expectations. Seafood can sometimes be more delicate and challenging than other ingredients, and we understand how frustrating it can be when it doesn’t meet the standard you hoped for.

Please know that we value your experience and take your concerns seriously. If you encounter any issues with seafood or any of our products in the future, we encourage you to reach out to us directly via email at hello@celeplate.co.uk. We are committed to resolving any concerns and ensuring your satisfaction.

We greatly appreciate your feedback and will use it to continue improving our products and services. Thank you for giving us the opportunity to learn from this experience.

Best regards,
Celeplate Team

Réponse de Celeplate

12 déc. 2024

Dear LSB,

Thank you so much for your kind words and wonderful review. We’re delighted to hear that you enjoyed the fresh flavors and unique concept, and that we could help make your evening special.

Your support means a lot to us, and we look forward to serving you again soon.

Best regards,
Celeplate Team

Réponse de Celeplate

12 déc. 2024

Dear Customer,

Thank you for your kind review! We’re thrilled to hear that our food quality has consistently met your expectations and that you appreciate our secure packaging. Your recommendation means a lot to us, and we look forward to continuing to serve you with excellence.

Best regards,
Celeplate Team

Réponse de Celeplate

12 déc. 2024

Lincheng 您好，

感谢您的支持！我们很高兴能够帮到您，并为您提供满意的服务。期待下次为您服务！

Best regards,
Celeplate Team

Réponse de Celeplate

19 févr. 2024

Dear Jiayu,

Firstly, we would like to extend our sincerest apologies for the disappointment you've experienced with the quality of our product. At Celeplate, we strive for excellence in all we do, and it's clear in this instance, we fell short. We appreciate you taking the time to share your feedback, as it is crucial for us to learn and improve.

We understand that our attempt to rectify the situation with a partial refund may not fully make up for the inconvenience caused. Please know that this gesture is our initial step towards making things right. Our team is dedicated to ensuring that our customers are satisfied, and we’re here to further address any unresolved issues or concerns you might still have.

We would be grateful for the opportunity to discuss this matter with you further and explore additional ways we can achieve a resolution that meets your expectations. Your satisfaction is our priority, and we are committed to regaining your trust.

Thank you for your patience and understanding. We look forward to the opportunity to serve you better in the future.

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

First and foremost, we want to extend our sincerest apologies for the distress and inconvenience you've experienced with your recent order. We understand how disappointing it can be to look forward to receiving a parcel, only to encounter issues with its delivery. Your feedback is invaluable to us, and we take these matters very seriously.

Upon receiving your complaint, we promptly investigated the situation with our courier partner, DPD, to understand what may have happened. According to their records, the parcel was delivered to your building's reception, and a picture was taken as evidence of the delivery. This is a standard procedure meant to provide proof of delivery and ensure the security of your items.

We recognize that this does not resolve the fact that you did not receive your parcel. It's concerning to hear that it was not there when you went to collect it, suggesting it may have been mistakenly taken or, unfortunately, stolen. While we strive to ensure that every parcel reaches its rightful owner safely, once a parcel is marked as delivered to the correct address, our direct control over its security diminishes, especially in communal areas or receptions.

That said, we genuinely want to help find a resolution. We encourage you to inquire with your apartment's reception to see if the parcel was set aside or mistakenly handed to someone else. Additionally, checking the CCTV footage could provide clarity on what happened to the parcel after its delivery. If you suspect the parcel was stolen, we recommend filing a report with the local police for further investigation.

We understand how this situation puts you in a difficult position, and while we can't take responsibility for parcels once they're confirmed as delivered, we are committed to supporting you through this. We would appreciate the opportunity to discuss how we might assist further, whether it's helping with the investigation or looking into potential compensatory measures we can offer from our side.

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with the speedy delivery and the quality of our meat. Our team works hard to ensure that every order meets our high standards and is delivered to our customers promptly, so it's rewarding to know that our efforts are appreciated.

We're delighted that you would consider ordering from us again. We look forward to serving you in the future and hope to continue exceeding your expectations with every order.

Thank you once again for your support. If there's anything else we can do for you, or if you have any requests or suggestions for your next order, please don't hesitate to get in touch. We're always here to help!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for taking the time to share your positive experience with us! We're overjoyed to hear that you found our meat to be of high quality and were satisfied with the speedy and super careful delivery. Our team is dedicated to ensuring that every order not only meets our high standards but also reaches our customers in perfect condition, so your feedback is especially gratifying.

We're thrilled that you would highly recommend us. We look forward to serving you again in the future and hope to continue exceeding your expectations with every order.

Thank you once again for your support and recommendation. If there's anything else we can do for you, or if you have any requests or suggestions for your next order, please don't hesitate to get in touch. We're always here to help!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for taking the time to share your positive experience with us! We're absolutely delighted to hear that you found the quality of our corn-fed chicken to be great and appreciated its freshness. We take great care in sourcing our products to ensure that they meet our high standards for quality and taste.

We're also pleased to hear that you were satisfied with the packaging. Ensuring our food arrives in the best condition possible is a top priority for us, and it's rewarding to know that our efforts in this area have been successful.

We look forward to serving you again and hope to continue providing products and service that exceed your expectations.

Thank you once again for your support. If there's anything else we can do for you, or if you have any requests or suggestions for your next order, please don't hesitate to get in touch. We're always here to help!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for your glowing review and for your continued support over the last couple of months! We're thrilled to hear that we've been able to provide you with outstanding quality, incredible value, and careful packaging on a consistent basis. Our team is deeply committed to exceeding our customers' high expectations, and it's truly rewarding to know that we've been able to do so for you.

Your loyalty and weekly orders are a testament to the hard work and dedication of our team, and we're so grateful for customers like you who appreciate the effort we put into every detail of our service.

We look forward to continuing to serve you and hope to keep surpassing your expectations with each and every order.

Thank you once again for your kind words. If there's anything more we can do to enhance your experience or if you have any specific requests for your next orders, please don't hesitate to reach out. We're always here to help and eager to hear from you!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your order arrived on time, was well packed, and that you found the food absolutely delicious. Our team strives to ensure that every aspect of your experience with us is seamless, from timely delivery to the quality and taste of our food, so it's rewarding to know that we've hit the mark for you.

We're delighted that you enjoyed your order and we look forward to serving you again. We hope to continue meeting and exceeding your expectations with every order.

Thank you once again for your support. If there's anything else we can do for you, or if you have any requests or suggestions for your next order, please don't hesitate to get in touch. We're always here to help!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for sharing your amazing experience with us! We're absolutely delighted to hear that you found our food to be of super high quality and even better than restaurant offerings. Knowing that your Korean BBQ night was a success with our products truly warms our hearts and motivates us to continue providing the best quality meat.

Your recommendation means the world to us, especially to fellow meat lovers looking for the best flat iron. We're thrilled that we could contribute to making your evening memorable and satisfying.

We look forward to serving you again and hope to always be a part of your culinary adventures. Your satisfaction is our top priority, and we aim to continue exceeding your expectations.

Thank you once again for your kind words and strong recommendation. If there's anything more we can do to enhance your next Korean BBQ night or any other occasion, please don't hesitate to reach out. We're always here to help and eager to hear from you!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for taking the time to leave us this wonderful review! We're thrilled to hear that you enjoyed the roast duck, noting its crispy skin and tender texture. Our team takes great pride in ensuring that each order is prepared with care and delivered fast and fresh, straight to your door.

Hearing that you found the duck to be superbly good and worthy of a high recommendation is truly gratifying for us. We're delighted that we could meet your expectations and contribute to a delightful dining experience.

We look forward to serving you again soon and hope to continue impressing you with our quality and service. Your recommendation means a lot to us and to potential customers who are looking for high-quality, delicious options.

Thank you once again for your support. If there's anything else you need or if you have any requests for your next order, please don't hesitate to get in touch. We're always here to help and eager to ensure your complete satisfaction.

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for taking the time to share your feedback with us! We're delighted to hear that you found our packaging well-designed and the cooking process straightforward. We understand that slicing the meat to perfection can require some skill, and we appreciate your effort in creating a meal that's as good as what you'd experience in a restaurant. Your satisfaction and enjoying a very good dining experience with our products is what we strive for.

We're also excited to let you and others know that, in addition to the offerings you've tried, we provide thinly sliced meat that's perfect for hotpot and BBQs. This selection is designed to make your cooking experience even more convenient and enjoyable, ensuring you can easily enjoy restaurant-quality meals right at home.

Thank you again for your support and for the positive review. We're thrilled that you had a great experience and look forward to serving you more delicious and easy-to-prepare options in the future. If there's anything else we can do to enhance your cooking and dining experience, or if you have any suggestions, please don't hesitate to reach out. We're always here to help!

Warm regards,
Celeplate Team

Réponse de Celeplate

7 févr. 2024

Dear customer,

Thank you so much for sharing your fantastic experience with our Peking duck! We're incredibly pleased to hear that your skepticism turned into satisfaction and that the duck was a highlight of your dinner party, especially for the Chinese New Year celebration. It's wonderful to know that the duck arrived oven-ready, cooked perfectly, and was enjoyed by all your guests for its juicy, flavorful meat and crispy skin.

Our team is committed to providing high-quality, delicious options that not only meet but exceed your expectations, and we're thrilled we could be a part of making your celebration even more special.

We're delighted that you chose us for your Chinese New Year celebration and that we could contribute to its success. We look forward to the opportunity to serve you again and continue to provide products that bring joy and satisfaction to your table.

Thank you once again for your kind words and for choosing our Peking duck for your celebration. If you're planning any more events or simply want to enjoy another delicious meal, please don't hesitate to reach out. We're always here to help make your dining experiences amazing.

Warm regards,
Celeplate Team